ReScore Reviews™ (45)

ReScore
Overall Rating 3.6666687/5Overall Rating 3.6666687/5Overall Rating 3.6666687/5rating 3.6666687rating 3.6666687
Original
Overall Rating 2.22222/5Overall Rating 2.22222/5rating 2.22222rating 2.22222rating 2.22222
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Tracy R. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service Department in Colorado "
From the time you walk in to the time you walk out , you are treated with respect, honesty and feel like you are being taken care of! The staff is amazing and very well knowledge.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2018
Service Type: Maintenance
Review Created: 02/19/2018 12:51 PM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Hello Tracy,

 Thank you for your loyalty throughout the years. It’s fantastic when our loyal customers let us know about their 5 STAR visits. We appreciate your business and time and we look forward to seeing you during your next visit!

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Santa Fe service"
Great job, short wait for the 4 service items completed. Thanks!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 10:11 AM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Hello,

First off I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customer’s experience.
I would also like to thank you for the 5 STAR review and kind words and we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Dale O. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Dept"
Always very efficent, friendly & no surprises.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 10:10 AM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Hello Dale,

  I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customers experience and every comment is always welcome and we also appreciate the kind words and 5 Star review.

We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Thomas S. on 02/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
I appreciated the timeliness and thoroughness
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/18/2018 02:43 PM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Hello Thomas,

Thank you for taking the time to tell us about your experience at Arapahoe Hyundai. We appreciate your feedback since it helps us improve our service and your experience

Gary Burton
Service and Parts Director
303-539-1700
Ian T. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
Efficient service, prompt attention.
Waiting room could do with sprucing up.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/17/2018 09:24 PM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Hello Ian,

I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customers experience and every comment is always welcome and we also appreciate the 5 Star review.

We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Kristin K. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sante Fe service"
Love my car
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/17/2018 11:48 AM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Good Morning Kristin, 

First off I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customer’s experience.
I would also like to thank you for the 5 STAR review and kind words and we look forward to your continued support

Gary Burton
Service and Parts Director
303-539-1700
Lana O. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fabulous!"
You had me in and out super fast!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:28 AM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Good morning Lana,

I would like to thank you for taking time to leave feedback for our service team as it helps us improve our customers experience, I would also like to thank you for the 5 STAR review and kind words.
We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Lorra W. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lorra W"
Friendly fast service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/16/2018 05:15 PM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Good Morning Lorra, 


   We understand that your time is valuable and we very much appreciate you taking time to leave feedback for our service team. We are always striving to improve on our customer’s experience.
I would also like to thank you for the 5 STAR review and kind words and we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer on 02/16/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Takes a long time though to book an appointment.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 04:03 PM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

Hello,

Thank you very much for taking the time to give us feedback.

We regularly make improvements to our service as a result of the valuable feedback we receive from our guests.

We look forward to serving you in the future.

Gary Burton
Service and Parts Director
303-539-1700
Bradford M. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"polite, efficient, fair price"
Car done on time for a fair price.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 02:46 PM
Gary B. at Arapahoe Hyundai responded on 02/19/2018

                                                                           

Good Morning Bradford, 

  First off I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customer’s experience.
I would also like to thank you for the 5 STAR review and glad we were able to get you out on time, we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Leo S. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Owner Lee Sullivan "
Very good service quick and complete.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 12:35 PM
Gary B. at Arapahoe Hyundai responded on 02/16/2018


Good Afternoon Leo,

I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customers experience and every comment is always welcome and we also appreciate the 5 Star review.

We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Recently took my car in for an oil change. Had friendly, and speedy service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 10:16 AM
Gary B. at Arapahoe Hyundai responded on 02/16/2018

Hello,

I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customers experience and every comment is always welcome and we also appreciate the 5 Star review.

We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Mark S. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"dedication "
always great service
Vehicle: 2003 Hyundai Sonata
Category: Service
Service Date: 02/08/2018
Service Type: Maintenance
Review Created: 02/15/2018 05:50 PM
Gary B. at Arapahoe Hyundai responded on 02/16/2018

Good Morning Mark, 


   We understand that your time is valuable and we very much appreciate you taking time to leave feedback for our service team. We are always striving to improve on our customer’s experience.
I would also like to thank you for the 5 STAR review and kind words and we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Katherine J. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Have never had a problem with service there. "
Fast and efficient.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 12:41 PM
Gary B. at Arapahoe Hyundai responded on 02/15/2018

Hello Katherine,

I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customers experience and every comment is always welcome and we also appreciate the kind words and 5 Star review.

We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
John A. on 02/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Too expensive"
Service quality, timing, communication excellent....just more expensive than other "Non Dealer" providers
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 05:30 PM
Gary B. at Arapahoe Hyundai responded on 02/16/2018

 

Good morning John,

I would like to thank you for taking time to leave feedback for our service team as it helps us improve our customers experience. The reasoning for us being a bit higher priced is due to the oem parts we use on your vehicle. If you have any futher concerns feel free to reach out to me at the provided numbers below. 
We look forward to your continued support.

Thank You,

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Will return"
Paul is always so friendly and helpful. Offering a loaner is a great service.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/14/2018 04:18 PM
Gary B. at Arapahoe Hyundai responded on 02/15/2018

Good Morning,

First off I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customer’s experience.
I would also like to thank you for the 5 STAR review and kind words and we look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Marlene F. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Owner"
The service representatives are always willing to help!
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:46 AM
Gary B. at Arapahoe Hyundai responded on 02/14/2018

Good Afternoon Marlene,

I would like to thank you for taking time to leave feedback for our service team as it helps us improve our customers experience, I would also like to thank you for the 5 STAR review and kind words.
We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Verified Customer on 02/14/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Service Department is awesome and professional staff. I always take my vehicle here for service because it's always done in a timely manner and they do not pressure to buy parts or unnecessary services beyond my initial intent.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/10/2018
Service Type: Repair
Review Created: 02/14/2018 10:31 AM
Gary B. at Arapahoe Hyundai responded on 02/15/2018

Hello ,

Thank you for taking the time to tell us about your experience at Arapahoe Hyundai. We appreciate your feedback since it helps us improve our service and your experience. I as Service and Parts director will be having my service manager reach out to you to further discuss. 

Thank You,

Gary Burton
Service and Parts Director
303-539-1700
Linda H. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
The people that work there make just going to get your oil change a pleasure. Very friendly, car is done before you know it, car has been washed when you get it back. Love my Hyundai.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 10:07 AM
Gary B. at Arapahoe Hyundai responded on 02/14/2018

Hello Linda,

I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customers experience and every comment is always welcome and we also appreciate the kind words and 5 Star review.

We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
Leonard M. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Speed"
The courtesy of your staff is great. They put you at ease and they are very thorough.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/05/2018
Service Type: Maintenance
Review Created: 02/13/2018 11:04 PM
Gary B. at Arapahoe Hyundai responded on 02/14/2018

Hello Leonard,

I would like to thank you for taking time to leave feedback for our service team as we are always striving to improve on our customers experience and every comment is always welcome and we also appreciate the 5 Star review.

We look forward to your continued support.

Gary Burton
Service and Parts Director
303-539-1700
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