Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

55 Reviews

96% Would Recommend
Latest Review 5 months ago

Reviews


RF
Roger F.
Seguin, TX
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Roger said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PV
Pete V.
Seguin, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Pete said he received great customer service.
This review was collected via phone interview by Customer Research Inc.

JB
Jerems B.
Kingsville, TX
Ford Explorer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2018 Category: Service
Jerems said they billed him for unauthorized charges. The bill was 4 times what he anticipated it to be. He feels he was taken advantage of. There was poor communication and they threatened to keep his vehicle. If they are not willing to admit they made a mistake he will be forced to take them to small claims court.
This review was collected via phone interview by Customer Research Inc.

CC
Cindy C.
La Vernia, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Cindy said the staff do an excellent quality job.
This review was collected via phone interview by Customer Research Inc.

GS
Gal S.
San Antonio, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Spoke with Rodney. He said the business has been good to him, so far. They have brought in a lot of other personal and work vehicles there.
This review was collected via phone interview by Customer Research Inc.

JS
Joseph S.
Seguin, TX
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Joseph said the staff did everything perfectly for him.
This review was collected via phone interview by Customer Research Inc.

RE
Roger E.
Marion, TX
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Roger said there was a minor problem but he was pleased.
This review was collected via phone interview by Customer Research Inc.

AC
Al C.
New Braunfels, TX
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Al said the business is very respectable and honest.
This review was collected via phone interview by Customer Research Inc.

RL
Rodney L.
Texas
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Rodney said they gave him the wrong diagnosis and tried to over charge him. However, he will continue to use them.
This review was collected via phone interview by Customer Research Inc.

KN
Karen and Michael N.
Chula Vista, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Awesome service and friendly staff.
We had a major issue with our 2008 Ram truck. The bolts on the left front tire were sheared off by the aluminum alloy rim. We were traveling east on I-10 in the fast lane and had to pull over to the right shoulder and onto the frontage road. A passerby named Jody stopped to help us and called Art. He responded in his personal vehicle and also called the tow truck. This happened in the late afternoon---almost their closing time. Art went to a parts store himself and had one of his mechanics stay after closing to perform the repair. They offered us the use of one of their personal vehicles if the repair could not be completed that evening. Both Art and his wife were very helpful and showed us true Texan hospitality. We can't thank them enough for helping us and getting us back on the road. We were on vacation and traveling from California east to Florida to visit our daughter.

JC
Janel C.
Houston, TX
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Janel said the service was done well.
This review was collected via phone interview by Customer Research Inc.

AR
Arturo R.
Seguin, TX
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2018 Category: Service
Arturo said they provided fast service and they are good people.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Cibolo, TX
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Daniel said the staff were good about letting him know what needs to be fixed. They were quick and let him know about the costs.
This review was collected via phone interview by Customer Research Inc.

JS
Jan S.
Seguin, TX
Mitsubishi Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Jan said the staff did a lot of work on her vehicle. She stated she should have asked them to do more, because it broke down on the highway, as soon as she left out of town. She appreciates what they did, so much. They did what they could.
This review was collected via phone interview by Customer Research Inc.

GB
Gustavo B.
Marion, TX
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2018 Category: Service
Gustavo said there are some parts of the experience that could have been a little bit better.
This review was collected via phone interview by Customer Research Inc.

ET
Everett T.
Houston, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2018 Category: Service
Everett said the employees were really responsive, they were understanding and fast.
This review was collected via phone interview by Customer Research Inc.

AR
Amber R.
Seguin, TX
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Amber said her service was supposed to take four days, but it has taken longer. The first day when she called to ask after her vehicle, she was told that she did not have to pay until the end of the service. She was called after the tow truck delivered her vehicle, and was told she had to pay right at that moment before they had even done the diagnosis. She called again Saturday to see if the staff had received her part, only to be told by the same staff member she talked to before that they were closed.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Medina, TX
Dodge Neon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/10/2018 Category: Service
Thomas said the staff were great, but they did not get a chance to fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

AW
Allen W.
San Antonio, TX
Mercedes-Benz CLS-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
Allen said the business was very helpful, and they did a good job.
This review was collected via phone interview by Customer Research Inc.

BB
Bobbie B.
San Antonio, TX
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2018 Category: Service
Bobbie said she was satisfied with the service the staff provided.
This review was collected via phone interview by Customer Research Inc.

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