Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85
4.9

( 1894 Reviews )

99% Would Recommend
Latest Review 14 days ago

Reviews


NM
Nikolay M.
Washington
Verified Customer
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10/29/2019 Category: Collision
Spoke with Galina. She said the business had quick customer service, they were quick with the estimate and they gave detailed info about the vehicle. When they were running late on Friday, they sent them a text and called. They were a responsible business.
This review was collected via phone interview by Customer Research Inc.

PC
Pamela C.
Washington
Verified Customer
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10/26/2019 Category: Collision
Pamela said the experience was hassle free, and the facility was very attractive.
This review was collected via phone interview by Customer Research Inc.

ME
Michael E.
Washington
Verified Customer
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10/21/2019 Category: Collision
Michael said the employees were courteous, welcoming, they kept him informed during the process and treated him very well. He is so satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

BM
Brooklynn M.
Washington
Verified Customer
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10/21/2019 Category: Collision
Brooklyn said the staff did a really good job with the repair. They got it in a reasonable timeline. There were no issues with the repair, the only issue she had was she had to replace a fog light herself. She was never given a promised date when her vehicle would be finished, but they let her know of any delays.
This review was collected via phone interview by Customer Research Inc.

JR
Justin R.
Washington
Verified Customer
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10/21/2019 Category: Collision
Justin said his vehicle is fixed and looks good.
This review was collected via phone interview by Customer Research Inc.

DP
Deborah P.
Washington
Verified Customer
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10/15/2019 Category: Collision
Deborah said the staff was the best and communicated well. The repair was completed a week earlier than promised. The detailer did a good job.
This review was collected via phone interview by Customer Research Inc.

NV
Nicholas V.
Washington
Verified Customer
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10/14/2019 Category: Collision
Nicholas said that the place did his work quickly and did a good job.
This review was collected via phone interview by Customer Research Inc.

GD
Greg D.
Washington
Verified Customer
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10/08/2019 Category: Collision
Greg said this business got done in a timely manner. The repairs are good. The paint is a little darker , but it looks good.
This review was collected via phone interview by Customer Research Inc.

AR
Arthur R.
Washington
Verified Customer
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10/05/2019 Category: Collision
Arthur said that the place did a very good job, they were prompt and the guys behind the scenes that did the work were prompt, polite and professional.
This review was collected via phone interview by Customer Research Inc.

LT
Lashana T.
Washington
Verified Customer
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10/05/2019 Category: Collision
Lashanna said that the facility communicated efficiently via text, and her repairs were completed earlier than promised. She really appreciated how painless the business made her repair process. She thought that being having her rental waiting for her at the facility at 8 am and leaving it at the facility once her repairs were completed was the coolest thing ever. She said that the business streamlined everything.
This review was collected via phone interview by Customer Research Inc.

RM
Rosalie M.
Washington
Verified Customer
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10/05/2019 Category: Collision
Rosalie said that the place did a really good job and when she got it back, it was cleaner than when she received the vehicle new. She lives literally 100 yards from the place.
This review was collected via phone interview by Customer Research Inc.

DM
Donna M.
Washington
Verified Customer
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09/10/2019 Category: Collision
Donna said she was given 2 estimates in case she had to go back.
This review was collected via phone interview by Customer Research Inc.

MG
Mary G.
Washington
Verified Customer
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09/10/2019 Category: Collision
Mary said the staff communicated with her throughout the repair. When she took the vehicle in, she was told the repair would be more expensive and take longer than the three days she expected. Rather than three days, it took two weeks and was more expensive. However, she was not surprised and everything worked out ok.
This review was collected via phone interview by Customer Research Inc.

DL
Donna L.
Washington
Verified Customer
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09/07/2019 Category: Collision
Donna said the staff was very efficient, very friendly and helpful and really appreciated this. The vehicle is perfect and looks like brand new.
This review was collected via phone interview by Customer Research Inc.

GO
Graham O.
Washington
Verified Customer
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09/07/2019 Category: Collision
Spoke with Samantha. She said her overall experience was great. The staff was really friendly and kept her up to date on the progress. The speakers in the door were not working. So, she went back. They made sure everything was taken care of. The business was very clean and easy to assess.
This review was collected via phone interview by Customer Research Inc.

MR
Marly R.
Washington
Verified Customer
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09/07/2019 Category: Collision
Marly said that the place had great customer service, they were kind, gave an accurate estimate, were prompt to finish the work and returned her vehicle to her clean.
This review was collected via phone interview by Customer Research Inc.

FD
Felicia D.
Washington
Verified Customer
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09/07/2019 Category: Collision
Felicia said that the customer service was good.
This review was collected via phone interview by Customer Research Inc.

DA
Deborah A.
Washington
Verified Customer
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09/03/2019 Category: Collision
Deborah said that the customer service was excellent, her vehicle was ready on time and the facility turns out great products.
This review was collected via phone interview by Customer Research Inc.

TP
Tanya P.
Washington
Verified Customer
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08/29/2019 Category: Collision
Tanya said staff were helpful and honest. They were great
This review was collected via phone interview by Customer Research Inc.

SW
Sonji W.
Washington
Verified Customer
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08/24/2019 Category: Collision
Sonji said everything went really smoothly. She stated the business called her to make the appointment to come in. They figured everything out and had a rental vehicle waiting for her. She also mentioned the repairs were finished a day early, and her vehicle was returned to her cleaner than when she dropped it off.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1894 in total