Reviews
LM
Lizbeth M.
Washington
Verified
Lizbeth said they provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SD
Steven D.
Washington
Verified
Steven said the staff members were friendly and got the work done in a timely fashion. He stated that there was a light dusting of fiberglass dust on the inside of the vehicle when it was returned to him.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Douglas M.
Washington
Verified
Douglas said the business did a great job and he was also treated well.
Recommended
This review was collected via phone interview by Customer Research Inc.
GT
Gary T.
Washington
Verified
Gary said the staff got his vehicle right in and the color is not bad.
Recommended
This review was collected via phone interview by Customer Research Inc.
JL
Jose L.
Washington
Verified
Jose said the whole experience at this business, from the estimate to the pick up of the vehicle, was 1st class, over the top. He has never seen anything like it, not even close. The staff was very professional, and the work was done a couple days earlier than promised. The facility is really clean.
Recommended
This review was collected via phone interview by Customer Research Inc.
BB
Bruce B.
Washington
Verified
Bruce said it was a good experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
SR
Scott R.
Washington
Verified
Scott said the business had trouble getting parts, which caused more time for repair. He stated he didn't think it was their fault, it was the age of the vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
FN
Frances N.
Washington
Verified
Frances said the employees did a fabulous job. They were great. Her vehicle was spotless.
Recommended
This review was collected via phone interview by Customer Research Inc.
EB
Edna B.
Washington
Verified
Edna said the communication could have been a little bit better. The business told her the repair would take 11 days, then called the next day and told her it would only take 3 days. It ended up taking 4 days. The vehicle was immaculate when she got it back. It was spectacular.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Doug M.
Washington
Verified
Doug said the business did good work, although it was kind of slow. It took an additional 2 weeks past the original week that was promised because they found more damage once the repairs were started.
Recommended
This review was collected via phone interview by Customer Research Inc.
LJ
Larry J.
Washington
Verified
Larry said the vehicle was ready two days earlier than promised.
Recommended
This review was collected via phone interview by Customer Research Inc.
PM
Pablo M.
Washington
Verified
Pablo said the service was excellent and the employees were very nice people. He heard about this business while driving through the city.
Recommended
This review was collected via phone interview by Customer Research Inc.
AG
Andrew G.
Washington
Verified
Andrew said he did not have any issues with anything.
Recommended
This review was collected via phone interview by Customer Research Inc.
PL
Pamela L.
Washington
Verified
Pamela said she was not satisfied with how her vehicle came out. She has let the business know.
This review was collected via phone interview by Customer Research Inc.
KM
Kenzie M.
Washington
Verified
Spoke with Kenzie's mother. She said the business did everything well. The vehicle was earlier than promised by 2 days.
Recommended
This review was collected via phone interview by Customer Research Inc.
YP
Yulia P.
Washington
Verified
Yulia said she like their customer service but not their communication. She said her vehicle was not ready when promised but she did not elaborate as to how late the vehicle was or on the cause of the delay.
Recommended
This review was collected via phone interview by Customer Research Inc.
MR
Matthew R.
Washington
Verified
Spoke to Shanda. She said the staff did great work and when there was a lose end to tie up they were happy to have them come back in and schedule the work. She said it took about a week for their vehicle but it was not the staff's fault.
Recommended
This review was collected via phone interview by Customer Research Inc.
DM
Daniel M.
Washington
Verified
Daniel said his overall experience was very good. There is a loose piece on the left front wheel well. He'll return the vehicle, when he's in the area.
Recommended
This review was collected via phone interview by Customer Research Inc.
DW
David W.
Washington
Verified
David said everything was good at this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
TT
Tim T.
Washington
Verified
Tim said this business is excellent and he's very happy.
Recommended
This review was collected via phone interview by Customer Research Inc.