Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1790 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


LM
Lizbeth M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Collision
Lizbeth said they provided good service.
This review was collected via phone interview by Customer Research Inc.

SD
Steven D.
Washington
Verified
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09/29/2018 Category: Collision
Steven said the staff members were friendly and got the work done in a timely fashion. He stated that there was a light dusting of fiberglass dust on the inside of the vehicle when it was returned to him.
This review was collected via phone interview by Customer Research Inc.

DM
Douglas M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Collision
Douglas said the business did a great job and he was also treated well.
This review was collected via phone interview by Customer Research Inc.

GT
Gary T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Collision
Gary said the staff got his vehicle right in and the color is not bad.
This review was collected via phone interview by Customer Research Inc.

JL
Jose L.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Collision
Jose said the whole experience at this business, from the estimate to the pick up of the vehicle, was 1st class, over the top. He has never seen anything like it, not even close. The staff was very professional, and the work was done a couple days earlier than promised. The facility is really clean.
This review was collected via phone interview by Customer Research Inc.

BB
Bruce B.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Collision
Bruce said it was a good experience.
This review was collected via phone interview by Customer Research Inc.

SR
Scott R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Collision
Scott said the business had trouble getting parts, which caused more time for repair. He stated he didn't think it was their fault, it was the age of the vehicle.
This review was collected via phone interview by Customer Research Inc.

FN
Frances N.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Collision
Frances said the employees did a fabulous job. They were great. Her vehicle was spotless.
This review was collected via phone interview by Customer Research Inc.

EB
Edna B.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Collision
Edna said the communication could have been a little bit better. The business told her the repair would take 11 days, then called the next day and told her it would only take 3 days. It ended up taking 4 days. The vehicle was immaculate when she got it back. It was spectacular.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Collision
Doug said the business did good work, although it was kind of slow. It took an additional 2 weeks past the original week that was promised because they found more damage once the repairs were started.
This review was collected via phone interview by Customer Research Inc.

LJ
Larry J.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Collision
Larry said the vehicle was ready two days earlier than promised.
This review was collected via phone interview by Customer Research Inc.

PM
Pablo M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Collision
Pablo said the service was excellent and the employees were very nice people. He heard about this business while driving through the city.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Collision
Andrew said he did not have any issues with anything.
This review was collected via phone interview by Customer Research Inc.

PL
Pamela L.
Washington
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/01/2018 Category: Collision
Pamela said she was not satisfied with how her vehicle came out. She has let the business know.
This review was collected via phone interview by Customer Research Inc.

KM
Kenzie M.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Collision
Spoke with Kenzie's mother. She said the business did everything well. The vehicle was earlier than promised by 2 days.
This review was collected via phone interview by Customer Research Inc.

YP
Yulia P.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Collision
Yulia said she like their customer service but not their communication. She said her vehicle was not ready when promised but she did not elaborate as to how late the vehicle was or on the cause of the delay.
This review was collected via phone interview by Customer Research Inc.

MR
Matthew R.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Collision
Spoke to Shanda. She said the staff did great work and when there was a lose end to tie up they were happy to have them come back in and schedule the work. She said it took about a week for their vehicle but it was not the staff's fault.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Washington
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Collision
Daniel said his overall experience was very good. There is a loose piece on the left front wheel well. He'll return the vehicle, when he's in the area.
This review was collected via phone interview by Customer Research Inc.

DW
David W.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Collision
David said everything was good at this business.
This review was collected via phone interview by Customer Research Inc.

TT
Tim T.
Washington
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Collision
Tim said this business is excellent and he's very happy.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1790 in total