Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

1811 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


CH
Courtney H.
Washington
Verified Customer
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12/11/2018 Category: Collision
Courtney said she was told a quality issue delayed the repairs for a few days. She mentioned that it was hard to finding a parking spot due to the facilities location. She stated that the tire gauges were indicating that the tires were low when she picked up her vehicle. She said she looked at the business's reviews online.
This review was collected via phone interview by Customer Research Inc.

VS
Victoria S.
Washington
Verified Customer
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12/08/2018 Category: Collision
Victoria said the facility was very comfortable and clean, and very well organized. The staff members were very nice, friendly and helpful. Her vehicle looks great. She will continue to bring her vehicle in and tell everyone she knows about this facility.
This review was collected via phone interview by Customer Research Inc.

JW
Jennifer W.
Washington
Verified Customer
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12/04/2018 Category: Collision
Jennifer said the vehicle was promised in two and half weeks and was ready in five days. There were a few spots where the paint needed to be touched up. She was sure it would not be a problem.
This review was collected via phone interview by Customer Research Inc.

KL
Kevin L.
Washington
Verified Customer
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12/01/2018 Category: Collision
Spoke with Vanette. She said the employees gave her good information, they were on time, and the job was done well.
This review was collected via phone interview by Customer Research Inc.

JS
James S.
Washington
Verified Customer
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11/12/2018 Category: Collision
James said he received automated text messages updating him on the status of his vehicle, but they were not accurate. The staff were not very personable with communication, and updates. He was not satisfied with the body work, the window on the driver side door would not roll down, and the check engine light came on. He had to take his vehicle back twice. His vehicle was 2 days late, but he was not given a reason as to what caused the delay. He had no interactions with the personnel. He never saw the inside of the business.
This review was collected via phone interview by Customer Research Inc.

WT
William T.
Washington
Verified Customer
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11/08/2018 Category: Collision
William said he was happy with the repair he received.
This review was collected via phone interview by Customer Research Inc.

KK
Khalil K.
Washington
Verified Customer
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11/02/2018 Category: Collision
Khalil said the facility staff did an excellent service. His vehicle is running great. It took a little bit of time to get his vehicle back, due to further damage being found, so it wasn't ready when originally promised. The staff is great, kind, professional, and answered all of his questions. Overall, they're doing great, doing a great job, and he would definitely recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

LJ
Leila J.
Washington
Verified Customer
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11/01/2018 Category: Collision
Leila said everything was wonderful.
This review was collected via phone interview by Customer Research Inc.

DC
Daryle C.
Washington
Verified Customer
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10/31/2018 Category: Collision
Spoke with Madeline. She said her vehicle looks better now after the repairs then when she first got it.
This review was collected via phone interview by Customer Research Inc.

SW
Sylvia W.
Washington
Verified Customer
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10/30/2018 Category: Collision
Sylvia said the staff members at the business were nice, the facility was very clean, and her vehicle looked great. She was happy with the way they cleaned her vehicle.
This review was collected via phone interview by Customer Research Inc.

NK
Neil K.
Washington
Verified Customer
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10/27/2018 Category: Collision
Neil said the staff at this business did a good job, on time, with his vehicle.
This review was collected via phone interview by Customer Research Inc.

JS
Julie S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Collision
Julie said she had no issues and everything was great. She stated that she found this business via internet search results.
This review was collected via phone interview by Customer Research Inc.

LK
Layth K.
Washington
Verified Customer
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10/25/2018 Category: Collision
Layth said the staff ordered factory parts and completed the work in a timely manner. The staff offered to provide transportation. They did a great job. He learned about the facility through reading reviews.
This review was collected via phone interview by Customer Research Inc.

JC
Jeremy C.
Washington
Verified Customer
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10/24/2018 Category: Collision
Jeremy said the business did a good job and the staff followed up on him. He made an appointment and was running late. The staff called him to make sure he was coming and later, to let him know the status of his vehicle. His vehicle was done ahead of time.
This review was collected via phone interview by Customer Research Inc.

MN
Madelynn N.
Washington
Verified Customer
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10/24/2018 Category: Collision
Madelynn said the staff was very prompt with getting her in. She got in the next day, and the work got done faster than expected. It was a really great experience. She found out about this business on Google.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
Washington
Verified Customer
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10/18/2018 Category: Collision
Ronald said he first used this business in 1994. He has used this business three times. The technicians do a fantastic job of putting everything back together. They do a really good job.
This review was collected via phone interview by Customer Research Inc.

HM
Hector M.
Washington
Verified Customer
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10/18/2018 Category: Collision
Hector said everyone was very nice and the work turned out great.
This review was collected via phone interview by Customer Research Inc.

FB
Farit B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Collision
Farit said he had a good experience at this business. They were not able to get the parts his insurance wanted to have on the vehicle. They do not do electrical work so he had to take his vehicle somewhere else for the electrical.
This review was collected via phone interview by Customer Research Inc.

JW
Joseph W.
Washington
Verified Customer
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10/11/2018 Category: Collision
Joseph said the business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Washington
Verified Customer
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10/10/2018 Category: Collision
John said the business did a great job and his vehicle was very clean. He also said his vehicle was ready early which was nice.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 1811 in total