First, thank you for the input, we always appreciate and care what customers think. And we are sorry you feel that way. With diagnosis it is sometimes difficult to resolve all problems when there is limited information. On the original visit we only retrieved oxygen sensor codes and there were no other codes at the time. We did verify that the oxygen sensors were indeed bad as one was not working at all and the other had a wire sliced from an exhaust shield as you may recall. We replaced those along with the other window and glass repair and it performed well on the test drives. When you returned the codes stored in the system were totally different and a much larger repair, that was declined. Codes and problems can arise at any given time for a multiple of different reasons. You were not happy and as discussed, were looking for some kind of fix and asked for a tune up. You were advised that the tune up would not help or address the problem at hand but we agreed to perform that service ($400.00 value) for no charge per your request. We still would like to help you resolve your problem. You can contact us anytime.
First I want to thank you for your response. On your 2013 Ford Explorer the water pump (which was leaking and you called about) is timing chain driven. And with over 180,000 miles on the vehicle, there would have been very little additional labor to replace the chain while it was apart, thats the reason for the call to advise that the additional money would have been well spent, as to replace the the chain later would be over $1,100.00 by itself, saving over $400.00. When it was apart we did see the chain was slighty stretched as well. If you still do have any questions or concerns please let us know. Thank you for your business.
I am truly sorry you feel that way. The service performed on your vehicle was an AC evacuation and re-charge, and as explained prior to the service as well as on your repair order and invoice, "Air-conditioning systems are designed to be a sealed system. If for any reason the system / freon is low or out, there is a leak. When the Air conditioning service is performed, part of the process is to pull down into a vacuum and held to check for leaks (if the leak is minimal this test will not always determine that). If a full evacuation and recharge is performed dye will be installed and then the system will be checked for leaks immediately. If no immediate leaks are seen, the re-charge will be performed and if there is a problem later a dye light will be used to find the leak" There will be no charge for that process.
Unfortunately, teh rear air conditioning hose / condensor failed / leaked on your vehicle which we took pictures and showed to you. Several repair options were offered and there would / will be no charge to re-charge the system when repairs are performed. If you choose to have repairs done elsewhere or with us that is the case.
Once again I apologize for any misconceptions.