First, thank you for the input, we always appreciate and care what customers think. And we are sorry you feel that way. With diagnosis it is sometimes difficult to resolve all problems when there is limited information. On the original visit we only retrieved oxygen sensor codes and there were no other codes at the time. We did verify that the oxygen sensors were indeed bad as one was not working at all and the other had a wire sliced from an exhaust shield as you may recall. We replaced those along with the other window and glass repair and it performed well on the test drives. When you returned the codes stored in the system were totally different and a much larger repair, that was declined. Codes and problems can arise at any given time for a multiple of different reasons. You were not happy and as discussed, were looking for some kind of fix and asked for a tune up. You were advised that the tune up would not help or address the problem at hand but we agreed to perform that service ($400.00 value) for no charge per your request. We still would like to help you resolve your problem. You can contact us anytime.
First I want to thank you for your response. On your 2013 Ford Explorer the water pump (which was leaking and you called about) is timing chain driven. And with over 180,000 miles on the vehicle, there would have been very little additional labor to replace the chain while it was apart, thats the reason for the call to advise that the additional money would have been well spent, as to replace the the chain later would be over $1,100.00 by itself, saving over $400.00. When it was apart we did see the chain was slighty stretched as well. If you still do have any questions or concerns please let us know. Thank you for your business.