Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

599 Reviews

98% Would Recommend
Latest Review 6 days ago

Reviews


KT
Kiley T.
Mulvane, KS
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Kiley said the business was super nice and helpful.
This review was collected via phone interview by Customer Research Inc.

CA
Cory A.
Derby, KS
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Spoke with Chrissy. She said the business does good work.
This review was collected via phone interview by Customer Research Inc.

DM
Dan M.
Derby, KS
GMC Canyon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2018 Category: Service
Dan said he had to take his vehicle back to this business . The repair took an extra day due to having to go back. He had some brake work done. One brake shoe was adjusted and was too soft. They found out another part had to be replaced and that resulted in additional charges.
This review was collected via phone interview by Customer Research Inc.

JS
Joanne S.
Derby, KS
INFINITI I30
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Joanne said the business provided good service. However, she said she got the runaround for 3 weeks regarding when the repair work would be done.
This review was collected via phone interview by Customer Research Inc.

CS
Christian S.
Mulvane, KS
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Christian said this business fixed his vehicle and it works.
This review was collected via phone interview by Customer Research Inc.

MK
Matt K.
Derby, KS
Mitsubishi Outlander Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Matt said the service was fantastic, he was in and out and was given a fair price.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Derby, KS
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
David said he really liked the staff he met, and the efficient way they worked.
This review was collected via phone interview by Customer Research Inc.

JJ
Jamie J.
Derby, KS
Ford Focus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
Jamie said the mechanic told her the problem with her air-conditioner was she just needed to have it recharged. The next day she had to bring it back in because it stopped working. Then he told her she was going to need another part that was very expensive. Her vehicle is now leaking Freon and she will never recommend this facility to any one.
This review was collected via phone interview by Customer Research Inc.

JF
Jayze F.
Wichita, KS
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Jayze said the people at this business were very friendly and communicative.
This review was collected via phone interview by Customer Research Inc.

CW
Casey W.
Derby, KS
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Casey said she received excellent service.
This review was collected via phone interview by Customer Research Inc.

RB
Raul B.
Wichita, KS
Cadillac CTS-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Raul said the work turned out great.
This review was collected via phone interview by Customer Research Inc.

JS
Joanne S.
Derby, KS
INFINITI I30
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/13/2018 Category: Service
Joanne said the work was okay. They kept putting her off. She was told the vehicle would be ready Friday, and it changed until Monday. It took them two weeks to service her vehicle. They kept communicating, they were waiting for the part. It was later determined the part had not been ordered. She stated she thinks they put her off to make more money off of others. She was treated unfairly.
This review was collected via phone interview by Customer Research Inc.

DM
Derek M.
Derby, KS
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Derek said the staff provided a good, quick service, and they were very courteous.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Derby, KS
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Mike said everything was great.
This review was collected via phone interview by Customer Research Inc.

ME
Mark E.
Derby, KS
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Mark said he was very happy with the staff, as they got on it immediately, and they got the job done at a decent price.
This review was collected via phone interview by Customer Research Inc.

WK
William K.
Wichita, KS
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
William said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

CM
Clint M.
Derby, KS
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Clint said the staff were pleasant and he was happy with everything.
This review was collected via phone interview by Customer Research Inc.

SH
Sandy H.
Mulvane, KS
Honda Civic Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Sandy said she has always had a very positive experience with the business. She stated she has never felt like she was being railroaded or that unnecessary work was done. It never seemed as though they were not honest with her. It's nice to be able to know that what they tell her to do is what really needs to be done. The staff assured her that the work they were going to do would help her vehicle last for another 10 years. The staff was very accommodating. They went out of their way to pick her up and drop her off. They were up front with her about the cost of the service and how much time it would take to complete. For 2 of the 3 days she had her vehicle at the business, there was only 1 staff member there in the entire facility. Apparently, the business had fired some staff members, and there was nobody at the front to answer the phone. The whole thing was kind of a mess, there was no coordination with her, and she had to drop by to find out what was going on. She had nothing but compassion for that one staff member who was working. She really liked him. He was sweet and kind and he did good work. She is unsure if the business is planning on getting someone to work that front desk soon, but they absolutely need to. It's essential, in order for the place to be efficient and to get the work done in a timely manner. The situation won't deter her from recommending the business for service or taking her vehicle in. She has never not been satisfied with the mechanical work or had a problem with it. She will never take her vehicle somewhere else, and her entire family gets their vehicles serviced at the business.
This review was collected via phone interview by Customer Research Inc.

TS
Tucker S.
Mulvane, KS
Mitsubishi Galant
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Tucker said the staff was nice and they knew what they were talking about. This business will be the first one he calls if he ever needs their service again.
This review was collected via phone interview by Customer Research Inc.

AH
Aimee H.
Derby, KS
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Aimee said she was happy with the service provided.
This review was collected via phone interview by Customer Research Inc.