Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

582 Reviews

98% Would Recommend
Latest Review 3 days ago

Reviews


SH
Sandy H.
Mulvane, KS
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Sandy said she has always had a very positive experience with the business. She stated she has never felt like she was being railroaded or that unnecessary work was done. It never seemed as though they were not honest with her. It's nice to be able to know that what they tell her to do is what really needs to be done. The staff assured her that the work they were going to do would help her vehicle last for another 10 years. The staff was very accommodating. They went out of their way to pick her up and drop her off. They were up front with her about the cost of the service and how much time it would take to complete. For 2 of the 3 days she had her vehicle at the business, there was only 1 staff member there in the entire facility. Apparently, the business had fired some staff members, and there was nobody at the front to answer the phone. The whole thing was kind of a mess, there was no coordination with her, and she had to drop by to find out what was going on. She had nothing but compassion for that one staff member who was working. She really liked him. He was sweet and kind and he did good work. She is unsure if the business is planning on getting someone to work that front desk soon, but they absolutely need to. It's essential, in order for the place to be efficient and to get the work done in a timely manner. The situation won't deter her from recommending the business for service or taking her vehicle in. She has never not been satisfied with the mechanical work or had a problem with it. She will never take her vehicle somewhere else, and her entire family gets their vehicles serviced at the business.
This review was collected via phone interview by Customer Research Inc.

TS
Tucker S.
Mulvane, KS
Mitsubishi Galant
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Tucker said the staff was nice and they knew what they were talking about. This business will be the first one he calls if he ever needs their service again.
This review was collected via phone interview by Customer Research Inc.

AH
Aimee H.
Derby, KS
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Aimee said she was happy with the service provided.
This review was collected via phone interview by Customer Research Inc.

EM
Emily M.
Derby, KS
Chevrolet Spark
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Emily said they made her vehicle better.
This review was collected via phone interview by Customer Research Inc.

AW
Anthony W.
Andover, KS
Nissan Titan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Anthony said the business did everything he needed them to in a timely manner for a fair price.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Derby, KS
Cadillac CTS Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Chris said he had really good service, and no problems.
This review was collected via phone interview by Customer Research Inc.

CH
Chris H.
Lenexa, KS
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Chris said the staff finished pretty quickly, and they did a good job.
This review was collected via phone interview by Customer Research Inc.

LP
Lesa P.
Wichita, KS
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Lesa said the business took care of her and made her feel safe. She said they did not charge her an arm and a leg.
This review was collected via phone interview by Customer Research Inc.

SV
Sal V.
Mulvane, KS
Ford F-150
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/28/2018 Category: Service
Sal said when this business changed the computer system, the staff weren't familiar with the changes, which slowed things up a bit. However, the service they provided was very good, he was very satisfied with what they did, and they did it in a very timely manner. He said he will be back there in the future for service.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
Mulvane, KS
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2018 Category: Service
Michael said the staff got the work done in a timely fashion. It took about 30 minutes. They gave him a call when it was finished.
This review was collected via phone interview by Customer Research Inc.

CL
Claude L.
Mulvane, KS
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Claude said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Derby, KS
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Eric said that whenever he has time for an oil change, he calls the business and they have him come in in an hour. When he gets there, they are quick and the price is good.
This review was collected via phone interview by Customer Research Inc.

KS
Keith S.
Derby, KS
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2018 Category: Service
Keith said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

CD
Chris D.
Udall, KS
GMC Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018 Category: Service
Chris said the business had great service.
This review was collected via phone interview by Customer Research Inc.

JM
Jody M.
Kansas
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018 Category: Service
Jody said the business had great customer service.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Derby, KS
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2018 Category: Service
Robert said the staff was professional.
This review was collected via phone interview by Customer Research Inc.

RW
Ruth W.
Derby, KS
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018 Category: Service
Ruth said her vehicle is running well, and she is pleased with the business.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Derby, KS
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018 Category: Service
John said that the work was done flawlessly, as usual, and they do good work. They keep his business because they do such good work for him.
This review was collected via phone interview by Customer Research Inc.

JF
Jayze F.
Wichita, KS
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Jayze said the business communicated well with him about the service to have been done on his vehicle, and that it was provided in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JT
Jamie T.
Clearwater, KS
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Jaime said the service was fine. The staff were up-front, honest and nice.
This review was collected via phone interview by Customer Research Inc.