Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

126 Reviews

95% Would Recommend
Latest Review 5 days ago

Reviews


CG
Cindy G.
Northbrook, IL
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Cindy said everything was good at this facility. The staff was very willing to help, and did a good job.
This review was collected via phone interview by Customer Research Inc.

WC
Wayne C.
Northbrook, IL
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2019 Category: Service
Spoke with Heidi. She said there were originally some communication issues but they were resolved later.
This review was collected via phone interview by Customer Research Inc.

JH
JON H.
Northbrook, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
You discuss the problem with the car and discuss the problem with me to be sure the diagnosis is correct.
You provide evidence (photos) of the problems, when this can be done. You carefully explain the repair needed and you meet the proposed cost for the repair.

PB
Patricia B.
Northbrook, IL
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Patricia said the staff is polite, respectful and nice. However, during the service, a light was turned on that she couldn't turn off and she could not go back immediately, due to a full schedule. When she did come back, the staff was able to find the issue within 10 minutes and correct it.
This review was collected via phone interview by Customer Research Inc.

BO
Bob O.
Illinois
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Bob said the service was good but they are a bit pricey.
This review was collected via phone interview by Customer Research Inc.

MK
MARY K.
Northbrook, IL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Just in time
When the battery died on my 7 year old Subaru it could not have happened at a better place! I had just filled the gas tank, turned the key in the ignition - and the car would not start.
Everyone at Auto Repair was SO efficient and helpful. The mechanic
Checked the car, told me that the problem was a dead battery, and gave me an estimate for a replacement. I gave him the OK and within an hour was on my way home with a new battery. I am so thankful that I stopped for gas that morning at my favorite gas station.
THANK YOU!

Verified Customer
Northbrook, IL
Oldsmobile Aurora
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Handle the work very professional way,
Everyone was very professional, explained clearly the work being done, what was needed, what could wait until next oil change. Work was done finished in
very good time.

CC
Carlos C.
Northbrook, IL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Carlos said the price was good, the quality was good, and the overall experience was wonderful.
This review was collected via phone interview by Customer Research Inc.

DI
DEBORA I.
Northbrook, IL
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Thanks Auto Repair of Northbrook
My car had a flat tire. This repair shop has reciprocity with the local AAA towing company. Seamless problem solving.

JB
Jeff B.
Northbrook, IL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018 Category: Service
Jeff said the employees completed the work as they promised. They kept in touch during his service. They provided very good service.
This review was collected via phone interview by Customer Research Inc.

RE
Rose E.
Mount Prospect, IL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Rose said Kyle was excellent.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Northbrook, IL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2018
First service visit
Overall good experience & will go back

FV
Fidel V.
Chicago, IL
Oldsmobile Eighty-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Fidel said the service was great. The employees took good care of him and had his vehicle ready by the next morning.
This review was collected via phone interview by Customer Research Inc.

JM
Jake M.
Arlington Heights, IL
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Jake said customer service was fantastic. Also he will be taking his vehicle there as long as he's in that state.
This review was collected via phone interview by Customer Research Inc.

ST
STEVE T.
Northbrook, IL
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Outstanding Service
Auto Repair of Northbrook did an excellent job on my car at a fair price. I would highly recommend them to everyone.

CP
Curtis P.
Beach Park, IL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Curtis said the service was quick and the staff was honest.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Northbrook, IL
BMW X2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Michael said they are professional, quick, and repaired what he needed at a good price.
This review was collected via phone interview by Customer Research Inc.

RD
Richard D.
Northbrook, IL
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Richard said he has only been to the business for an oil change. He was happy with that.
This review was collected via phone interview by Customer Research Inc.

MK
MICHAEL K.
Northbrook, IL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Easy Way
Very fast and professional service. Car came back with all service items completed. We will be back.

JC
Joseph C.
Northbrook, IL
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Joseph said they did everything right
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 126 in total