Auto Repair of Northbrook

Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

132 Reviews

95% Would Recommend
Latest Review 3 months ago

Reviews


RD
Rhonda D.
Illinois
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Rhonda said the experience was great other than someone parking her vehicle behind a truck and she could not get out. The staff was kind, helpful, and very accommodating.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Illinois
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jim said the business' overall level of service was good.
This review was collected via phone interview by Customer Research Inc.

RS
Randy S.
Northbrook, IL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018 Category: Service
Randy said he doesn't have any problems when he deals with the staff at the business.
This review was collected via phone interview by Customer Research Inc.

BW
Brandon W.
Niles, IL
Cadillac Seville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2018 Category: Service
Brandon said the service was fast, and fair. The staff were very polite, and communicative.
This review was collected via phone interview by Customer Research Inc.

GG
GRETCHEN G.
Northbrook, IL
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Excellent Diagnostician and Service!
I've had some disturbing symptoms in my car for a number of weeks and had gone to a larger service provider who could not "definitively" tell me what was causing the symptoms. I basically was told by them to keep driving my car until it either stopped working or the "service engine" light went on, which it did not during my periodic episodes. I left that place feeling rather vulnerable and scared at what might happen next. Thankfully, I had a day off work this week and was going to run some planned errands. Well, the symptoms happened again - this time more frequently. So, I ripped up my "to do" list and drove over to Auto Repair of Northbrook to see if Kyle was there and could possibly evaluate my car. He drove me home, since I didn't have a ride, and I left the rest to him and his team. Well, for those of you who have used their services before, he DID find the problem and fixed it. I appreciated that he called me back to let me know what they found and gave the price for repair. I will definitely be going back to them again, for regular service as well as emergencies. Thanks again Kyle!

Verified Customer
Northbrook, IL
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2018
Reliable, Trustworthy, Convenient
Reliable, Trustworthy, Convenient

AG
Aaron G.
Illinois
INFINITI Q45
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Aaron said he was very, very happy with the service. The business loaned him a vehicle while his was being serviced. Everything was done, and done well. Anyone who goes to this business is going to experience great service.
This review was collected via phone interview by Customer Research Inc.

BB
Brandon B.
Northbrook, IL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Brandon said the staff was good at communicating what needed to be done.
This review was collected via phone interview by Customer Research Inc.

RA
REBECCA A.
Northbrook, IL
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018
Great service
My son called and his car was stalling on his way home for school. I called auto repair of northbrook and they volunteered to come and get the car. I was able to drive it there and they looked at it right away the next day. They took pictures of everything and sent a detailed report. Repairs were done in a timely manner and the car is running great. Kyle and his dad were great to work with and very honest .

MP
MICHAEL P.
Northbrook, IL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Great service!
They do a good job clearly explaining what your car needs and will send you a detailed report. Great service overall.

BT
Becky T.
Northbrook, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Becky said the staff had good communication skills, and did a good job servicing her vehicle.
This review was collected via phone interview by Customer Research Inc.

GT
George T.
Chicago, IL
Jaguar X-TYPE
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018 Category: Service
Spoke with Irena. She said the price was higher than the last time the oil was changed.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Northbrook, IL
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Tom said the business helped him out in a timely and affordable way. They have really great guys there.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Northbrook, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
David said the business did a really good job, the vehicle is in great shape. He suggests that they should keep up the good work.
This review was collected via phone interview by Customer Research Inc.

AF
AARON F.
Wilmette, IL
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018
Very Trustworthy!!!
Have been a long time customer and like the honesty of Reiny and Kyle. Always do a great job and always let you know what is going on with your vehicle. I have taken numerous vehicles to them and will continue.
Thank you guys,

Great job!!!!
Aaron

GA
GARY A.
Northbrook, IL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Very efficient and good work
Very efficient and good work

ES
ED S.
Bartlett, IL
Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2018
Great staff
The team at Auto Repair of Northbrook are friendly and very helpful. They went above and beyond to help and ensure I was completely satisfied with the service. I will be bringing my car back in the future.

BP
Bridget P.
Northbrook, IL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Bridget said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

EK
Ed K.
Illinois
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Ed said he had no problems with his service.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Northbrook, IL
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2018 Category: Service
Jerry said the service was on time. The facility did what they said they would do as promised.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 61 - 80 of 132 in total