Auto Select Neenah


Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

366 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review about 2 months ago

GRANT F. on 08/24/2017
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"The absolute best"
If you're in a bind, need any work done and done right there's no better place than auto select hands down.
Vehicle: Cadillac CTS
Service Date: 08/22/2017
Review Created: 08/24/2017 01:07 AM
Deb W. on 08/08/2017
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Deb said the price was good, they have the longest warranty and the service is also quick.
Vehicle: Nissan Rogue
Category: Service
Service Date: 08/04/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Jeff B. on 07/21/2017
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Jeff said this business made sure they got all the work done right and gave him better discounts and the top prices.
Vehicle: Honda Odyssey
Category: Service
Service Date: 07/20/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Jack W. on 07/19/2017
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Jack said this business is at a good location for him, and he trusts them.
Vehicle: Ford Thunderbird
Category: Service
Service Date: 06/20/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Tom S. on 07/18/2017
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Tom said this business was pretty good.
Vehicle: Ford F-150
Category: Service
Service Date: 07/14/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Steve L. on 07/18/2017
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Steve said he would recommend this business for service.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 07/12/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Kendal R. on 07/18/2017
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Kendal said the staff were professional and they did a nice job. They got his vehicle turned around quickly and he will be back.
Vehicle: Ford Fusion
Category: Service
Service Date: 07/12/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Lily Z. on 07/18/2017
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Lily said they were very polite, fast and accommodating.
Vehicle: Jeep Compass
Category: Service
Service Date: 07/14/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Amanda L. on 07/10/2017
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Amanda said they got back to her in a timely manner. The technicians explained everything. She received the quote and it is a little too expensive for her. If she was financially able, she would have let them do it.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 06/30/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
CHRIS K. on 07/04/2017
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"Auto repair"
Understandable explanations; no indication I am being taken advantage of and sold more than I need in repairs.
Vehicle: Chevrolet Impala
Service Date: 07/03/2017
Review Created: 07/04/2017 04:41 AM
Keith P. on 06/30/2017
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Keith said the service was good and quick. He was in and out.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/11/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
MARGARET M. on 06/26/2017
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"Car repair"
Good work. Nice people.
Vehicle: Nissan Maxima
Service Date: 06/23/2017
Review Created: 06/26/2017 11:14 AM
Todd F. on 06/20/2017
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Todd said this business treated him well. They provided excellent customer service.
Vehicle: BMW 535xi
Category: Service
Service Date: 06/15/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Janice S. on 06/16/2017
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Janice said she likes the fact they are quick. The young man who helped her was very nice.
Vehicle: Buick LeSabre
Category: Service
Service Date: 06/14/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Erin W. on 06/12/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Erin said they incorrectly diagnosed the problem and she decided to go somewhere else. They wanted to charge $2,200 to repair a head gasket.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 06/03/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Tony G. at Auto Select Neenah responded on 06/22/2017

I just got off the phone with Erin, she said that she had a friend replace the cooling fan and the car is fine now. Our repair order says that the cooling fan was not kicking on, however she says that we never told her about that. I apologized on our behalf. I asked a few questions about what kind of test was done following the cooling flush and she said that she had a friend look at it. So I explained that you can’t just look at coolant to see if a head gasket is leaking. I offered to have her come in for a free exhaust gas/coolant test to confirm the head gaskets condition. I told her that I could have her present with just me to rule out interference.  I also offered a free oil change. She is working second shift for the next few weeks and said that when she gets a time that she will bring it in. She didn’t seem overly sincere on this, so I explained how it can benefit us both to retake that test. I hope she gives us the chance. I thanked her for her time and for the business.


This is what I know per the tech, David.

 

The car was brought in on Saturday June 3rd, the vehicle was overheating and the customer requested a coolant flush. I can’t speak to the conversation had at the counter along the way as I have yet to speak to Jack. From what Dave tells me, he proceeded with the requested coolant flush as requested. During the flush the car had back pressure and would not operate properly. He finished the flush and used an air lift to pull air from the system. Concerned over the flow and back pressure, he chose try the tool that we have to test for exhaust gases present in the coolant. This test was positive with in seconds. I see notes on the ticket and an estimate for a head gasket repair. 

 



Cheryl F. on 06/09/2017
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Cheryl said this business was honest and expedient.
Vehicle: Ford Escape
Category: Service
Service Date: 06/07/2017
Review Created: 06/09/2017
This review was collected via phone interview by Customer Research Inc.
Jared S. on 05/23/2017
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Jared said everything went smoothly at the business.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/22/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
KURT M. on 05/22/2017
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"awsome"
I forgot about my appointment and called them and was going to reschedule. there were able to still work on my car . very happy with the service I get there.
Vehicle: Saturn Vue
Service Date: 05/19/2017
Review Created: 05/22/2017 05:32 PM
Denise C. on 05/22/2017
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Denise said that the person at the front desk listened to her complaints right away. They did not treat her like she was a woman that did not know about her vehicle. She knows her vehicle very well. Most of the miles were put on the vehicle by her and she knows every sound that her vehicle makes. She appreciated the respect that they gave her.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 05/19/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Gerald B. on 05/20/2017
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Gerald said the service was excellent. Tim's expertise and his diagnosis was incredibly spot on.
Vehicle: Honda Odyssey
Category: Service
Service Date: 04/18/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 366 in total