Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1024 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
98% Would Recommend
Latest Review about 14 hours ago

Reviews


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WILLIAM S.
Wichita, KS
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019
My new Old Truck
My truck had 140,000+ miles and had started to cost me money. I finally decided to look for something different. This is when I discovered that the resale market for pickups was higher than I expected. I also was not gaining much when you compared the price they commanded, I would spend more than repair cost for only a few years newer with the same or higher mileage on a truck that I had no knowledge of its previous maintenance.
Scott laid it all out for me, total cost on repairs that would take care of all the issues, proving that even with its age, It .would be better option to repair.
I didn't write this until I had a chance to put some miles on the replacement to make sure we had no other issues to deal with. I am pleased to say I am very pleased with the repairs

TM
Thomas M.
Wichita, KS
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2019 Category: Service
Thomas said he had no problems with his service. The work took longer than he was quoted.
This review was collected via phone interview by Customer Research Inc.

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Randall B.
Wichita, KS
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018 Category: Service
Randall said the business did a good job but they did not notify him when they finished. He said he was told two different times when the vehicle would be ready, and it was not.
This review was collected via phone interview by Customer Research Inc.

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Ray R.
El Dorado, KS
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2018 Category: Service
Ray said that he has already recommended this business for service.
This review was collected via phone interview by Customer Research Inc.

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Greg S.
Wichita, KS
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018 Category: Service
Greg said the technicians did a fine job.
This review was collected via phone interview by Customer Research Inc.

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Becky S.
Wichita, KS
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2018 Category: Service
Becky said the staff at this business were not overly friendly on her first time visit, she thinks it was because they were busy, but they did a fine job. She said she would go back.
This review was collected via phone interview by Customer Research Inc.

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Lydell T.
Wichita, KS
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018 Category: Service
Lydell said that Scott took very good care of him during the experience. He explained things well, even showing him pictures and broken parts. He said that it took a lot of time to fix the vehicle, but that they were honest and straightforward and that they have his respect for that.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 04/17/2018

Thank you for your review.  Scott prides himself in treating all customers with respect and insisting that all AutoSmart employees strive to make each visit a positive experience.  We appreciate your business.  Let us know how we may be of service in the future.  Thanks again!


CG
Casey G.
Wichita, KS
Jeep Patriot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
Casey said the service was good. The service was delayed 30 minutes. He did not ask for a reason.
This review was collected via phone interview by Customer Research Inc.
Steve S. from Auto Smart responded on 03/02/2018

Thank you for your review.  Your time is important.  We do our best to set appointments and have a technician available at the time of appointments.  There are times, however, when automotive emergencies come up and long time customers are faced with unscheduled and unexpected repair needs.  We do our best to keep our pre-set discount coupon service offerings on schedule in a timely manner without sacrificing service needs of other customers.

We regret any inconvenience we may have caused for you during your recent visit.  We will do our best to provide quality service at reasonable prices and in a timely fashion in the future.

We appreciate your business.


BC
Brian C.
Wichita, KS
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2018 Category: Service
Brian said he brought his vehicle to this business to diagnose, and they misdiagnosed it. However, the manager reached out to him on several occasions to make it right . It was simple and handled very professionally.
This review was collected via phone interview by Customer Research Inc.

JH
Johnny H.
Valley Center, KS
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/04/2018 Category: Service
Johnny said overall, he really likes the services provided by this business. Scott always takes good care of him.
This review was collected via phone interview by Customer Research Inc.

LG
Linda G.
Wichita, KS
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Linda said she appreciated the employee's friendliness. They were easy to work with. She had a fine experience with no problems.
This review was collected via phone interview by Customer Research Inc.

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Jon G.
Wichita, KS
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Jon said he called and set up an appointment but when he showed up the business said it would take an hour so he rescheduled for another day and the service was fine.
This review was collected via phone interview by Customer Research Inc.

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Will H.
Augusta, KS
smart fortwo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Will said the services provided were good. He was very happy with them and Scott.
This review was collected via phone interview by Customer Research Inc.

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Sue W.
Wichita, KS
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2017 Category: Service
Sue said that she liked the staff. She only had an oil change done, but she would recommend the business for that.
This review was collected via phone interview by Customer Research Inc.

PS
Preston S.
Wichita, KS
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017 Category: Service
Preston said he had no problems with the good service, but he had to wait longer than expected for the service.
This review was collected via phone interview by Customer Research Inc.

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Bj H.
Wichita, KS
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2017 Category: Service
BJ said the tires were not available the day they went in so they came back the next day. It was not a problem.
This review was collected via phone interview by Customer Research Inc.

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Sabra S.
Kansas
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017 Category: Service
Sabra said she just got her vehicle back. It needs to have a few more things done to it because it's not running right yet.
This review was collected via phone interview by Customer Research Inc.

RC
Ron C.
Wichita, KS
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
Ron said everything went pretty well at this business.
This review was collected via phone interview by Customer Research Inc.

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Dale N.
Wichita, KS
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Dale said this business is equipped with a flushing machine. He had his transmission and oil flushed. The technicians were very polite and the experience was alright.
This review was collected via phone interview by Customer Research Inc.

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WILLIAM S.
Wichita, KS
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2017
Service, always offers best solutions
Can't say anything but good about Scott and his team. Helpful, explains the procedure, points out work needed, what needs 1st service, what can wait. Senior discount without asking. Prices are competitive, no hassle warranty work.