Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

38 Reviews

97% Would Recommend
Latest Review about 2 years ago

Reviews


RJ
R J.
Rainsville, AL
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/29/2016
Horrible Service
Took my Lexus IS 300 in to get several repairs, one being to replace the drivers side window regulator. I was charged $160 for the part and $55 for labor for a total of $215. After getting the car back the window still made a popping sound and was told by the owner that that's normal (even though the other 3 windows do not make a popping sound.) Finally after a while the same window broke again and I had to take the door panel off and get the glass and found that it was the original part and they had just used JB Weld to repair it.
After researching the new part cost around $90, but they opted to use $5 in JB Weld, so this means they profited $210 instead of $125, if they would have actually bought the new part like was told to them and they said it had been replaced.
This is a very good scam, jerry rig parts and tell the customer they have been replaced, so when it eventually breaks again you can charge them again, but unfortunate for them I actually know how to work on my car and know that it was rigged and not actually fixed.
I suggest to anyone to stay with your car for repairs to see if they are actually doing the work and not just cutting corners to maximize their profits.
It's sad that you can't trust people these days!!!

TE
Taylor E.
Alabama
Mercedes-Benz C350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2014 Category: Service
Taylor said this business specializes in luxury vehicles.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Alabama
Nissan Armada
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2014 Category: Service
John said the business was good and very professional.
This review was collected via phone interview by Customer Research Inc.

JE
Johnny E.
Fort Payne, AL
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2014 Category: Service
Johnny said he likes the way Craig does stuff. He is a good guy to have work on a customer's vehicle. He does not take his vehicle anywhere he does not trust, which is why he uses this business.
This review was collected via phone interview by Customer Research Inc.

JB
Jamie B.
Scottsboro, AL
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2014 Category: Service
Jamie said the facility is very understanding and helpful. They are willing to work with their customers.
This review was collected via phone interview by Customer Research Inc.

VO
Vickey O.
Rainsville, AL
Buick Century
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2014 Category: Service
Spoke with Bertie. She said the service provided by the business is really great.
This review was collected via phone interview by Customer Research Inc.

GA
Gene A.
Alabama
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2014 Category: Service
Gene said they are the best around.
This review was collected via phone interview by Customer Research Inc.

JB
Jamie B.
Alabama
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2014 Category: Service
Jamie said this business provides great service.
This review was collected via phone interview by Customer Research Inc.

DO
Donald O.
Scottsboro, AL
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014 Category: Service
Spoke with Jean. She said this business is absolutely wonderful. She has known them for years. They provide wonderful service, and the staff is super nice. She and Donald are well pleased. She has already highly recommended them to others. She will not allow anyone else to touch her vehicle. Craig has the best personality, and the receptionist is excellent, and welcoming.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
Alabama
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2014 Category: Service
Spoke with Gail. She said this business was really nice, did as they said, and contacted her whenever anything was questionable. As far as she can tell, her vehicle is fixed. Everything was fine.
This review was collected via phone interview by Customer Research Inc.

WS
Wayon S.
Fyffe, AL
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2014 Category: Service
Wayon said this business is always good to him.
This review was collected via phone interview by Customer Research Inc.

PR
Pauline R.
Alabama
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2014 Category: Service
Pauline said they did a great job.
This review was collected via phone interview by Customer Research Inc.

BS
Bob S.
Alabama
Mercedes-Benz SLK230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2014 Category: Service
Bob said everyone is very experienced and very competent. He really enjoys this business.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Fort Payne, AL
BMW 535i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2014
They know their stuff!
Craig diagnosed my electrical problem quickly and accurately.

RH
Robert H.
Alabama
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2014 Category: Service
Robert said the facility is always really nice and knowledgeable. They're willing to answer his questions and to work with him.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Stevenson, AL
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Thomas said his air conditioner works perfect.
This review was collected via phone interview by Customer Research Inc.

DW
Dennis W.
Alabama
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Dennis said this business fixed the problem on his vehicle with no problems.
This review was collected via phone interview by Customer Research Inc.

RL
Richard L.
Alabama
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
Richard said he has known the mechanic for years. He is very honest. This business provides good service.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Section, AL
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014 Category: Service
James said he goes in for just an oil change but the facility will check his belts and other things to make sure they are okay. They do a good job for him.
This review was collected via phone interview by Customer Research Inc.

CW
Clinton W.
Alabama
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2014 Category: Service
Spoke with Daisy. She said the service was good. They are also friendly and honest.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 38 in total