Automotive Excellence

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Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

260 Reviews

5 star
87%
4 star
9%
3 star
1%
2 star
<1%
1 star
1%
98% Would Recommend
Latest Review 2 months ago

Featured Business

Sc biz markerChesdin Automotive & Collision

Schedule Appointment
23228 Airport Street
Petersburg, VA 23803
Overall Rating 4.8852463/5Overall Rating 4.8852463/5Overall Rating 4.8852463/5Overall Rating 4.8852463/5rating 4.8852463
27.1 miles away
"Bill said he likes them and they did a good job. The experience was fabulous."

Reviews

MS
Mackenzie S.
Green Bay, VA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Mackenzie said they did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JJ
Jerrod J.
Blackstone, VA
Nissan Quest
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Jerrod said he enjoys going to this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
MF
Marshall F.
Blackstone, VA
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Marshall said the business redid a motor for him, and it did a great job. It is always really helpful and it does a good job,
Recommended
This review was collected via phone interview by Customer Research Inc.
FB
Franklin B.
Blackstone, VA
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Franklin said the business is easy to get into and the service was good and the prices were good also.
Recommended
This review was collected via phone interview by Customer Research Inc.
MW
Melissa W.
Crewe, VA
Pontiac Bonneville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
Melissa said she would recommend this facility for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SH
Shirley H.
Bracey, VA
GMC Terrain
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Shirley said this business is very helpful, informative and accommodating.
Recommended
This review was collected via phone interview by Customer Research Inc.
DE
Douglas E.
Crewe, VA
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Douglas said he appreciated the work they did on his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
JJ
Jacqueline J.
Wilsons, VA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018 Category: Service
Spoke with Eldridge. He said the service was really quick for the amount of work and the price was reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.
ND
Noel D.
Blackstone, VA
Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Spoke with Betty. She said she was really satisfied with her service. The work was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
JD
James D.
Crewe, VA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018 Category: Service
James said the business didn't have any problems fixing his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
NK
Nicholas K.
Arlington, VA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Spoke with Oliver. He said it is perfect. The staff did a great job. He has no problems with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
EP
ELIZABETH P.
Blackstone, VA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018
Wonderful
Wonderful customer service. Enjoy the staff there.
Recommended
DS
Dwayne S.
Blackstone, VA
Cadillac DeVille
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Dwayne said every time he calls they discuss the issue. This business has great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
SD
Sondra D.
Blackstone, VA
Chevrolet TrailBlazer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Sondra said the business did a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
JJ
Joann J.
Blackstone, VA
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Spoke with Don. He said the employees were pleasant. He has taken 3 vehicles to this business. They did a good job and got their work done in a timely fashion. Their work was done correctly and he didn't have any more issues with his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
BP
BENJAMIN P.
Blackstone, VA
Mercedes-Benz C300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018
Waiting area is clean and the employees are polite
I have been taking my vehicle to automotive excellence for a long time. They are great
Recommended
JM
John M.
Blackstone, VA
Ford
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
John said the service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
DS
David S.
Wilsons, VA
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
David said the staff at this business did a really good job servicing his vehicle. They were very courteous. He was very satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
Chris B.
Crewe, VA
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2018 Category: Service
Chris said the staff are all very upstanding and they do excellent work.
Recommended
This review was collected via phone interview by Customer Research Inc.
CW
Carl W.
Blackstone, VA
Chrysler 300
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Overall Rating 1/5rating 1rating 1rating 1rating 1
01/26/2018 Category: Service
Carl said he is unhappy with the business. The service staff told him the vehicle needed things done. However, he does not see any improvement to his vehicle. After spending around $450, he stated he thinks the business tried to take advantage of him.
This review was collected via phone interview by Customer Research Inc.
Lewis J. from Automotive Excellence responded on 02/05/2018

Sorry you feel that way, but it was not our call that your  insurance company would not cover the damage done to your car The car needed alot of extra work done that you were told about.

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