Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

702 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


RH
ROBABEH H.
Woodland Hills, CA
Toyota Corolla
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05/18/2018
My exprience.
For the First time I was there . everything was oky and on time.

BH
Beverly H.
Woodland Hills, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Beverly said this business always provides quality work on the vehicle, but they are a little expensive.
This review was collected via phone interview by Customer Research Inc.

AV
Aida V.
Los Angeles, CA
Lexus ES 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Aida said the staff were very nice people and knew what they were doing. She said they were friendly and trustworthy.
This review was collected via phone interview by Customer Research Inc.

CG
Christian G.
West Hills, CA
Mazda Mazda6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Christian said the business found out what the problem was and got it fixed. He also appreciated their honesty.
This review was collected via phone interview by Customer Research Inc.

CB
CORLISS B.
Canoga Park, CA
Lexus CT 200h
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Professional, competent and comfortable to deal with.
When I took my Lexus to the dealership, I was always over charged and sold things that were "suggested" and probably did not yet need.
Tom at Automotive Instincts is honest, straight forward and never sells me anything I don't totally need. I am an older woman and feel safe and totally trust the service I receive. My car is always ready when promised plus they have a very comfy and clean waiting room with good TV. Excellent establishment. Excellent mechanics.

SP
SUSAN P.
Woodland Hills, CA
Acura TSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Great Service!!
I had a problem with my Acura TSX which needed immediate attention. Jarrod fit me in to the schedule the same day. I was out as promised. And the car runs like new!!

WM
William M.
Calabasas, CA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
William said the staff are outstanding, very fair, professional, have reasonable charges, and everything they've ever done for him, has come out fine. He said he has been going to the business for several years, and is very pleased with the way they do business there.
This review was collected via phone interview by Customer Research Inc.

BM
Bonnie M.
Ventura, CA
Lexus ES 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Bonnie said the employees provided very good customer service. They provided great work.
This review was collected via phone interview by Customer Research Inc.

BB
Barry B.
Reseda, CA
Toyota Camry Solara
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Barry said he enjoyed his service. The staff was professional, and solved his problem.
This review was collected via phone interview by Customer Research Inc.

DA
Deborah A.
Woodland Hills, CA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Deborah said she has been going to this business for years. The staff is very nice, they do great work, and they are friendly.
This review was collected via phone interview by Customer Research Inc.

DH
DENNIS H.
Calabasas, CA
Lexus ES 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Friendly, Professional Service
Always confident that the honesty and quality of any necessary repairs, services are perfect.
Always a truthful diagnosis..
Would not think of servicing our vehicles anywhere else !

JG
Josue G.
Panorama City, CA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Josue said the business was beyond good.
This review was collected via phone interview by Customer Research Inc.

EG
ED G.
Woodland Hills, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Great service
Great service

CV
Cecilia V.
Tarzana, CA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Cecilia said she is very happy with their work and she is pleased with all they do. They are speedy and courteous.
This review was collected via phone interview by Customer Research Inc.

LP
LUCY P.
Van Nuys, CA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2018
Just perfect!
These guys are the best. The office staff is always fun to talk to, the work done on my car is always perfect, their waiting area is comfortable and the time I’m told the work will take is always right on. It forsn’t Get any better tha n AI.

KA
Kasandra A.
Casa Grande, AZ
Kia Sportage
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018 Category: Service
Kasandra said the staff offered a fair price. They were informative and went above and beyond to figure out the issues with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KK
KENNY K.
Winnetka, CA
Chevrolet S-10
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Professional Five Star Service
Automotive Instincts can fix & repair just about anything. Great personal service, and professionally trained staff. This is where my wife and I go when we have any vehicle concerns or troubles. I highly recommend.

SP
SUSAN P.
Woodland Hills, CA
Acura TSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
One Happy Customer
I found Automotive Instincts when my nearby Acura dealer closed. Prices are very fair. Great appointment system. Work done as promised and on time.

PS
PETER S.
Studio City, CA
Hyundai Accent
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2018
Job well cone but very expensive for a short simple task...
They did a good job repairing my cars outside door handle. My only complaint is that the cost of labor for this very simple job (a job that probably took them about 20 minutes to complete) was very expensive/inflated.

MO
MARILYN O.
Tarzana, CA
Acura TSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018
Great service
Good, fast, efficient service. Tom was friendly and very helpful. Car problem resolved in a few hours. Satisfied customer. Thank you.

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