Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

837 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Topanga, CA
Toyota Prius
Verified Customer
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02/17/2019
Done On time and at estimated cost
They took the car at the appointment time. Ubered me to my next appointment. Called with estimate of cost after checking out the car to ask for permission to fix it. Car was ready on time!

SL
SUSAN L.
Woodland Hills, CA
Lexus ES 350
Verified Customer
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02/15/2019
Good at there job and very nice old school
This is a mom and pop repair shop that is just awesome. There knowledgeable and kind and reasonably priced. You can’t go wrong by having your vechile service with them

BH
Ben H.
Woodland Hills, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Ben said the business did everything right and reasonably quick.
This review was collected via phone interview by Customer Research Inc.

WL
WAYNE L.
CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Never Worry
Just like having a family member looking out for you. They know what to look for to keep your car safe & running.

BV
Becky V.
Woodland Hills, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Becky said the service at this business was good. She was quite happy with them.
This review was collected via phone interview by Customer Research Inc.

ID
Irene D.
Woodland Hills, CA
Nissan Versa Note
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Irene said the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

DH
DENNIS H.
Calabasas, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
Service Provided
Always professional and efficient .

JP
JOHN P.
Woodland Hills, CA
Subaru Outback
Verified Customer
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02/08/2019
Another great expeience
Called A&I this week to see if they could squeeze me in for a service while I wait. No problem! They know that people are on a tight schedule and making time for auto service is not always easy. They always try to accommodate. First rate!! JP

VC
VINOD C.
Woodland Hills, CA
Honda Accord Sdn
Verified Customer
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02/04/2019
Excellent service
This was our first visit - we came to know through AAA service personnel who highly recommended the service.
We found both Tom & Jerrod very knowledgeable & friendly.
We received an excellent quality service at a very reasonable cost.
We are sold on Automotive Instincts.

- Vinod Chokshi

Verified Customer
Canoga Park, CA
Toyota Corolla
Verified Customer
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02/01/2019
Respectable place.
Kind, professional, and affordable.
They get straight to the point, and walk you through the problem, and how to fix it.

RC
RICHARD C.
Woodland Hills, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
competent, efficient
The Maintenance light came on on my Prius, and the engine was having some issues. I stopped in on a Saturday to see if they could at least find out what was wrong, and see how soon I could get it fixed. They had me leave the car there and they were able to do the diagnosis that day, and as it turned out they were able to get the required part and complete the repair that day. It has been running great since then. I won't say it was cheap, but I don't think the price was unreasonable. So, the upshot is that they got my car back in great condition, quickly, and for a fair price. I'm happy with that.

JS
JAMIE S.
Woodland Hills, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Loyal Customers for over a decade
Always great service and timeliness. Good prices. All of the technicians are knowledgeable and experienced. Very thankful for having a reliable place to take our vehicles!

Verified Customer
Encino, CA
Honda Accord Sdn
Verified Customer
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01/25/2019
Trustworthy and Friendly
Jared and Tom are always super friendly and professional. I trust that I am being charged a fair price for great and only necessary work.

DD
DERENNE D.
Woodland Hills, CA
INFINITI FX35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019
Service
Professional and honesty people. I'm a first time customer and was very impressed with the timely service I received. I will definitely be back for future service. Thank you.

SW
SUSAN W.
Woodland Hills, CA
INFINITI Q45
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Honest,friendly and reasonable prices!
I have been a loyal customer of Automotive Instincts for years. They have taken great care of my Honda and my Infinity.
I value their honesty, and fair prices.
Tom and Jared are always friendly and patient.
They always fix my car in a timely manner as well.

JI
JOAN I.
Calabasas, CA
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Honest, Clean and Courteous
I have been coming to Automotive Instincts for over ten years and I would not go anywhere else. Jarrod, Tom and the rest of the mechanics are thorough and professional. Prices are fair and I am never left wondering if the job was done right. I trust them implicitly!

JS
James S.
Woodland Hills, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
James said the staff do a really good job and are really nice. They're very knowledgeable, and are very competitively priced, which is much better than other places.
This review was collected via phone interview by Customer Research Inc.

DB
DEBORAH B.
Woodland Hills, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Wouldn't go anywhere else.
Organized, reliable, honest. . .best garage I've ever experienced.

CR
Chad R.
Encino, CA
Subaru XV Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Chad said he likes the business and they do a great job.
This review was collected via phone interview by Customer Research Inc.

RB
RICHARD B.
Van Nuys, CA
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Fair and reasonable service
My wife and I have been customers for approximately 15 years. During that time, we have always been treated fairly. The service is explained, the pricing is reasonable, and the advice we have been given has been spot on. Highly recommend.

Displaying Review 1 - 20 of 837 in total