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Automotive Instincts

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,601 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or We service and repair Honda, Lexus, Toyota and Acura vehicles. Most other Japanese cars are also serviced and maintained by Automotive Instincts. All work is unconditionally guaranteed. We care and we do our best to show it. We strive for 100% customer satisfaction. Please let us know how we are doing. Visit us at our Woodland Hills or Northridge location. ...more

Categories
Auto Repair, Import Auto Repair, Toyota Dealer
Contact
(818) 883-4172

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
19831 Ventura Blvd Woodland Hills, CA 91364-2627
Automotive Instincts' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,601 Reviews)

BV
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BECKY V.
Woodland Hills, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/11/2025
verified customerVerified Customer
9
Always professional, gets it done in timely fashion
Been my mechanic for two decades. And I trust their work
Tom L. from Automotive Instincts responded on 07/12/2025 08:31 AM

Thank you Becky!  I hope you meant 5 stars rather than 1 :)


NT
Norman T.
West Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
Category: Service
Norman said they always do good.
Recommended

BS
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BRUCE S.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2025
verified customerVerified Customer
10
Professional, and customer oriented.
The title says it all

DM
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DAVID M.
West Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Auto trans repair
Discovered this business on a fluke,but their concentration was KIA's. My low gears weren't engaging and Tom diagnosed the issue and got my "baby" back in fighting shape. Very pleased from start to finish,highly recommend.

MF
Mauricio F.
Tarzana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2025
verified customerVerified Customer
Category: Service
Mauricio said they have great customer service.
Recommended

WG
Wendy G.
Tarzana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2025
verified customerVerified Customer
Category: Service
Wendy said it was done when they said it was going to be done, and they did a good job and were nice.
Recommended

MG
Matthew G.
Canoga Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
verified customerVerified Customer
Category: Service
Matthew said they were very communicative, they were right on time. As a matter of fact, they were ahead of schedule. The prices seemed like reasonable prices and he absolutely recommends them.
Recommended

TC
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TIFFANY C.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2025
verified customerVerified Customer
10
Went in for routine maintenance
As always, I made an appointment- the guys were on time and thorough, done the same day. Taking my husbands car next week. I recommend them to everyone who needs a Japanese car service.

CB
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CORLISS B.
Canoga Park, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2025
verified customerVerified Customer
10
`10, 000 mile service on my 2013 Lexus CT200h
ALWAYS excellent service. I have been a totally satisfied customer for 10 years. The thorough and excellent service I receive never changes. After every appointment, my "elderly" Lexus feels and performs like new. Thank you Tom & Jared for always making me feel safe.

DS
Dmytro S.
Tarzana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Dmytro said they were quick and honest.
Recommended

EK
Eric K.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Eric said the technicians provide honest service.
Recommended

SM
Susan M.
West Hills, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/08/2025
verified customerVerified Customer
Category: Service
Susan said even though they did the service, she still hears a noise and was told she would have to go back a second time.
Recommended

DL
David L.
Chatsworth, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
Category: Service
David said it was good and easy.
Recommended

MB
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Mollie B.
Woodland Hills, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
10
My Family Trusts Automotive Instincts!
My RAV4 tire had a screw embedded close to the rim. I took my car (9k miles) to Automotive Instincts, knowing that they would give me an honest assessment for a patch or a new tire. With low mileage would I need to purchase two new tires for alignment? Tom recommended a patch and I’ve been driving it for a month now; problem solved!

HB
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HOWARD B.
Encino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Very Professional
Very Prompt,Very clean, no price changes
You can't go wrong
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