AutoNation Hyundai North Richland Hills


Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5Overall Rating 4.49/5rating 4.49

959 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.200002/5Overall Rating 4.200002/5Overall Rating 4.200002/5Overall Rating 4.200002/5rating 4.200002
Original
Overall Rating 2.1/5Overall Rating 2.1/5rating 2.1rating 2.1rating 2.1
89% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 10/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good services"
Good and timely service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/21/2017 02:35 PM
Bette D. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excelent service"
good costumer service, the people that helped me were very polite. The problem with my car was fixed in a very short time.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 03:59 PM
Stuart S. on 10/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely Attention"
I had my vehicle towed from my home to the dealership on a Saturday afternoon. The receptionist Lenee was professional and communicative, as was Alan my service adviser. He told me that I would receive a call Monday morning between 10-11 a.m. I actually heard from them before then with my problem identifed. Additionally, Alan kept me informed throughout the process and called me back promptly with an answer to any question that I posed that he initially didn't have a response for. This is truly a consumer friendly dealership!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 12:06 PM
Roy M. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff is timely and helpful"
Service is excellent
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 10:49 AM
Verified Customer on 10/18/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recall service completed. "
Ok
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 01:06 PM
Verified Customer on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly "
Knowledgeable
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/18/2017 12:57 PM
James C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean, friendly, expertise, prompt service "
Excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/18/2017 12:20 PM
Martha S. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department is very efficient and polite. "
I actually don't dread taking my car in for service anymore due to the fact that everyone I have dealt at this dealership is very genuine and really seem to care about my satisfaction. Total 5-star recommendation!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 10:46 AM
Verified Customer on 10/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service "
Allen was a very good employee, respectful and gave us good information about the issues my car had.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 08:28 PM
Angelita R. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and polite "
It was great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/15/2017 06:21 PM
Verified Customer on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"n/a"
n/a
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/15/2017 05:20 AM
Verified Customer on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
The AutoNation Hyundai service department is the best. They finish up the work in a timely manner and are always very friendly and professional.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 04:59 PM
David C. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Writer was courteous and attentive. Under promised and over delivered on the repair time. Explained services"
Excellent service all the way around. Repairs were explained and done quickly.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Repair
Review Created: 10/13/2017 04:40 PM
MAURICE S. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Taking care of business "
I called for appt to have oil change and check up. Immediate response was we have time right away which fit my schedule! Oil change,filters changed, wipers changed, etc. Cost was reasonable, but over $330 of which over half was paid for by my maintenance agreement. Yes, I am very satisfied with Hyundai!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 11:00 AM
Verified Customer on 10/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
Average service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/10/2017 11:44 PM
Sara E. ReScore Review on 10/12/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"CarWash Resolution"
AutoNation was extremely quick to respond and "offer their best' to resolve the poor quality carwash.

Everyone makes mistakes - I'm impressed by their effort to improve/resolve this error.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:54 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Good Service - Cash Wash Quality lacking...."
Got an oil change and alignment done... came with complimentary car wash.

Everything was fine... price/time/service etc.... but the carwash quality was very poor. the windows were streaky/dirty and the chrome runners spotty/dirty. The rims seemed more dirty as well..

I'll go back - but honestly my car looked better before I took it in (from my last car wash)... than after.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:54 PM
B0651e330df8dba5a280b4e35a2f8cfd?s=28
Michael W. at AutoNation Hyundai North Richland Hills responded on 10/12/2017

Thank you for you business.  We are looking into getting a new carwash or going to a hand wash to remedy this.

Jill D. on 10/08/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Not helpful"
Would be much better if they would offer courtesy vehicle and be upfront about not being able to do recall work
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/03/2017
Service Type: Repair
Review Created: 10/08/2017 04:50 PM
Karen E. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great and friendly service"
Wow
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/02/2017
Service Type: Repair
Review Created: 10/07/2017 05:33 PM
Barbara H. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2011 Sonata"
Politeness, professionalism, effecicient. Your business was quiet, calm and efficient. Mike was great
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/07/2017 06:32 AM
Sylvia T. on 10/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy customer"
The wait was longer than I had hoped but overall it was a good experience.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/30/2017
Service Type: Maintenance
Review Created: 10/07/2017 05:02 AM
Displaying Review 1 - 20 of 959 in total