Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

114 Reviews

90% Would Recommend
Latest Review 6 days ago

Reviews


CD
Carlos D.
Chicago, IL
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Carlos said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

VV
Viri V.
Chicago, IL
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Viri said the business is very helpful. They go out of the way for the customers.
This review was collected via phone interview by Customer Research Inc.

OC
Omar C.
Chicago, IL
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Spoke with Isabel. She said the staff at this business were very nice, polite and very helpful.
This review was collected via phone interview by Customer Research Inc.

CF
Carlos F.
Chicago, IL
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Carlos said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EG
Erica G.
Chicago, IL
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Erica said she had a problem at first because she was charged a regular price and she has a business account with them. It all got straightened out so everything turned out fine.
This review was collected via phone interview by Customer Research Inc.

DO
Dora O.
Chicago, IL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Dora said they have fast service, reasonable pricing, and accommodation when she was in a rush.
This review was collected via phone interview by Customer Research Inc.

DF
Diane F.
Chicago, IL
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018 Category: Service
Diane said she brought her vehicle in for an oil change and a diagnostic check. They did some work for her, but she started having new problems after she picked up her vehicle. She brought it back in and was told she needed her brakes done, which she was not told in the initial diagnosis. After picking up her vehicle a second time, she realized that her vehicle was running hot and had to bring it in a third time for about $1,000 worth of work. While she was satisfied with the work that was done, she should have been told about the brakes and the overheating problem initially.
This review was collected via phone interview by Customer Research Inc.

IL
Isauro L.
Chicago, IL
Dodge Durango
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2018 Category: Service
Isauro said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LM
Luis M.
Alsip, IL
Chevrolet Astro Passenger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2018 Category: Service
Luis said the manager told him he was short handed when he dropped off his vehicle, he needed his tires mounted and balanced. The owner told him it would take the whole day. When he went to pick his vehicle up he was charged more than he would have been at another mechanical facility in the area. He had to pay an extra thirty dollars because the manager failed to mention the air valves were not included which he thought they were. He would not recommend the business for service. He felt the manager maybe should hire another technician. He should also make sure that all the items that were needed were presented and charged for at the beginning of the service instead of the end with out any notice.
This review was collected via phone interview by Customer Research Inc.

CW
Christopher W.
Chicago, IL
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Christopher said, the man at the business did not tell him what was wrong with his vehicle until he came into the business, but the work was good.
This review was collected via phone interview by Customer Research Inc.

JP
Jorge P.
Chicago, IL
Honda Ridgeline
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Jorge said he had a problem with his vehicle being at the facility for three days before it was fixed.
This review was collected via phone interview by Customer Research Inc.

TH
Teresa H.
Justice, IL
Chrysler Pacifica
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/07/2018 Category: Service
Teresa said overall the service was ok but it was too expensive.
This review was collected via phone interview by Customer Research Inc.

DT
Daniel T.
Chicago, IL
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Daniel said the staff fixed the issue, and he definitely recommends the business to others.
This review was collected via phone interview by Customer Research Inc.

DA
Damian A.
Chicago, IL
GMC Acadia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Damian said the business has good customer service.
This review was collected via phone interview by Customer Research Inc.

MH
Mitchell H.
Chicago, IL
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2018 Category: Service
Mitchell said he took his vehicle to this business previously for them to look at it. They said his air conditioner needed fluids refilled. He called 2 days later and said it was blowing hot again. He had to return on Monday and they told him he had a leak. It was an inconvenience to him because he had to call off work on Monday. He wanted to know why they did not check that already on Wednesday when his vehicle was there. The price was outrageous for the air conditioner condenser that needed to be fixed.
This review was collected via phone interview by Customer Research Inc.

DG
Demetrius G.
Chicago, IL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Demetrius said everything was good.
This review was collected via phone interview by Customer Research Inc.

DH
Darnel H.
Illinois
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Darnel said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AR
Ahsarntia R.
Chicago, IL
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Ahsarntia said that the facility provided her with good service.
This review was collected via phone interview by Customer Research Inc.

IG
Isaac G.
Chicago, IL
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Isaac said the staff was honest and did great work. He stated that he failed an emissions test and the business fixed the issue.
This review was collected via phone interview by Customer Research Inc.

DG
Daniel G.
Chicago, IL
Chevrolet Aveo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Daniel said that the facility did a great job where others had failed miserably, when he took his vehicle in it made terrible noises and lights were on everywhere. When he got it back, it was running really well and smoother than ever.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 114 in total