B & B Auto & Fleet Repair Inc


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

330 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 12 days ago
Wayne K. on 02/07/2018
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Wayne said the business has always provided great service.
Vehicle: Ford Ranger
Category: Service
Service Date: 01/30/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/08/2018

Wayne, we thank you for your business and glad we could be of help.

Coy E. on 02/06/2018
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Coy said the business provided good quality service, and took special care of his vehicle.
Vehicle: GMC
Category: Service
Service Date: 01/31/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/08/2018

We do our best to treat your vehicle like it was ours.  We want you to be safe on the road.  Thanks Coy.

Mark G. on 02/06/2018
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Mark said the staff did a good job.
Vehicle: Ford Ranger
Category: Service
Service Date: 01/31/2018
Review Created: 02/06/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/08/2018

We appreciate you letting us know how we did Mark.

Jeff R. on 02/03/2018
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Jeff said he's been going to this business for years, and the staff treat him right.
Vehicle: Mercedes-Benz CLK-Class
Category: Service
Service Date: 01/31/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/08/2018

Thanks Jeff, we try!

David G. on 02/03/2018
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David said the staff at this business did a good job servicing his vehicle. However, it was a little pricy. He suggested that they should give a complimentary car wash to customers.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/12/2018

David,
  Thanks for letting us know we did a good job.  Because we give an a 2 year/24,00 miles guarentee you might think we are "pricy"but you can't put a price on piece of mind.  Thank you for the car wash suggestion, we are looking into that.

Marty G. on 02/01/2018
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Marty said he would recommend this business.
Vehicle: Subaru Baja
Category: Service
Service Date: 12/18/2017
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/05/2018

Thanks Marty for taking the time to give us a review.

Bob N. on 02/01/2018
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Bob said the business did a good job and was quick.
Vehicle: Honda Pilot
Category: Service
Service Date: 01/23/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/05/2018

Bob, glad we could help you out.

Ken D. on 02/01/2018
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Ken said the staff is professional, and did a great job. He highly recommends them.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 01/09/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/05/2018

Thank you Ken, we appreciate your business and your review.

Vivian T. on 02/01/2018
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Vivian said the staff is wonderful, and she thanks them for the great work.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 01/19/2018
Review Created: 02/01/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/05/2018

Thanks Vivian for your conitnued patronage.  It's always a joy to see you.

Nancy P. on 01/31/2018
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"The friendliness and honesty of the mechanics. Always greeted professionally."
Excellent service and professional staff. Been a customer for 12 years and would not take my care any where else.
Vehicle: Chevrolet Cavalier
Service Date: 01/29/2018
Review Created: 01/31/2018 08:48 AM
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/06/2018

Nancy, what a great review, thank you!

Randy and Rebecca B. on 01/25/2018
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"Brakes"
Very good repair to front brakes!
Vehicle: GMC Sierra 1500
Service Date: 01/24/2018
Review Created: 01/25/2018 11:14 PM
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/26/2018

Randy and Rebecca, the pleasure was ours.  

Alden W. on 01/24/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Excessive price"
Charged almost $200 to tell me what a code meant after I provided the code and the meaning is on line for free. Then wanted double the price as another shop to fix it. Didn’t plug the CTS2 monitor back in when the finished reading the code.
Vehicle: Ram Pickup
Service Date: 01/23/2018
Review Created: 01/24/2018 04:10 AM
Chuck T. on 01/23/2018
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"Great Service"
As always, the service was everything one could expect.
Vehicle: Land Rover Range Rover
Service Date: 01/23/2018
Review Created: 01/23/2018 08:50 PM
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/24/2018

Chuck we work very hard to make our service the best.  Thanks for making note of it.

William M. on 01/20/2018
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William said the business got him in and out, and the service was done well.
Vehicle: Ford F-150
Category: Service
Service Date: 01/18/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 02/05/2018

We always appreciate our customers letting us know how we did.  Thanks for the review William.

James W. on 01/15/2018
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James said the entire staff does a good job, from the people at the front desk to the mechanics.
Vehicle: Dodge Pickup
Category: Service
Service Date: 01/12/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/18/2018

Thanks James, nice to know we're doing our job.

Gene P. on 01/11/2018
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Gene said the business did a great job.
Vehicle: Dodge Durango
Category: Service
Service Date: 01/10/2018
Review Created: 01/11/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/17/2018

Gene,  Thanks for the great review.

Chad N. on 01/09/2018
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Chad said the employees provided nice customer service.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 01/05/2018
Review Created: 01/09/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/15/2018

Thanks Chad, glad we could be of help.

Josh K. on 01/05/2018
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Josh said the employees were very nice and attentive. He stated he hopes the mechanics finally figured out the problem with his vehicle.
Vehicle: Nissan Frontier 2WD
Category: Service
Service Date: 01/04/2018
Review Created: 01/05/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/09/2018

Josh, we do our very best to find the issues you have with your vehicle, sometimes it can be more difficult than you or us would like.  Thanks for the review.

Phill M. on 01/04/2018
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"95 Lincoln Town Car Anti Theft keeping car from starting"
The first time the anti-theft issue came up, it was towed to B&B. The tow jiggled something, and it started everytime after a 3 mile circuit. Drove it home that day with no issues. Next day it would not start as before. I had it towed back again 10 days later. When Mike (repair supervisor) tried to start it....it wouldn't start. Finally was able to duplicate the problem. Within a day the mechanics had it operating again and to this day it is still. Turns out it was the connection between the ignition module and the plug. I would recommend this shop to anyone for automotive repairs. Responsible, caring, understanding, and most concerned about getting you back on the road with honest, reasonable cost to you. Thank you Mike and the whole crew.
Vehicle: Lincoln Town Car
Service Date: 12/22/2017
Review Created: 01/04/2018 03:00 PM
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/05/2018

Phil, thanks for letting us, and everyone, know that this has been resolved.  We appreciate the great review.

Katherine A. on 01/03/2018
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Katherine said the employees were courteous, worked on what she asked, asked before doing repairs and found the solutions. The price was fair.
Vehicle: Ford Crown Victoria
Category: Service
Service Date: 12/28/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Joel B., Owner at B & B Auto & Fleet Repair Inc responded on 01/09/2018

Katherine, we like to treat our customers as we would like to be.  In your case it was easy.  Thanks so much for your patronage.

Displaying Review 1 - 20 of 330 in total