ReScore Reviews™ (46)

ReScore
Overall Rating 4.7826096/5Overall Rating 4.7826096/5Overall Rating 4.7826096/5Overall Rating 4.7826096/5rating 4.7826096
Original
Overall Rating 1.9111129/5rating 1.9111129rating 1.9111129rating 1.9111129rating 1.9111129
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Gert S. on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Excellent service and attention to detail
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/18/2018 04:31 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/19/2018

Thank you for your business Gert!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mechanic "
Jason Lorenzo is fantastic! He is the reason I bring my car and he's friendly he's helpful and does an amazing job!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 01:27 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/19/2018

Thank you for the awesome feedback. He is truly an asset to Balise. Have an awesome weekend!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/18/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Xxxxxxx"
Xxxxxxxxxc
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/15/2018
Service Type: Repair
Review Created: 01/18/2018 03:37 AM
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Mariluz P., receptionist at Balise Hyundai responded on 01/18/2018

Thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Ami C. on 01/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people, clean waiting area, fast and curtious service."
I was greeted immediately with a smile from the customer service representative. I was told the cost and wait for my services. I saw my salesman, Wohab, and he remembered my name. The waiting area was clean with plenty of room to sit or catch up on some work while waiting for my car. The service was done in the amount of time I was told, as well as, the cost that was quoted to me. I enjoyed the experience and will continue to have all my services done at Basile Hyundai. Thank you!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/15/2018
Service Type: Maintenance
Review Created: 01/17/2018 11:07 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/18/2018

Thank you for the great feedback Ami!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Thomas B. on 01/17/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No comment"
No comment
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/17/2018 04:01 AM
ROBERT T. at Balise Hyundai responded on 01/17/2018

Tom,

Thanks for taking my call today. I will be in touch when the seat belt comes in. I do apologize.

Sincerely,
Bob Tufano
Service Director
413-735-6470

Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/04/2018
Service Type: Repair
Review Created: 01/16/2018 05:56 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/17/2018

Thank you very much for the feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
Good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/12/2018
Service Type: Repair
Review Created: 01/16/2018 11:50 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/16/2018

Thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Lakisha H. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Sales"
Very friendly makes the experience very easy makes you want to come back
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/16/2018 03:29 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/16/2018

Thank you for the awesome feedback Lakisha!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Geraldine B. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service rating"
Great customer service provided
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/15/2018 05:16 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/15/2018

Thank you for the great feedback Geraldine!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Paul T. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very happy"
My check engine light went on and they got me in very quickly and fixed it like new.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/14/2018 04:51 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/15/2018

Good morning Paul,

We are pleased to hear we were able to take car of you in a timely manner. Have an awesome day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good dealership"
Very professional and pleasant staff
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/13/2018 05:29 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/15/2018

Thank you for the awesome feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/12/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Inspections"
Wish you did car inspections. Now I have to bring my car somewhere else after already having it in the shop for the day.😕
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 01/08/2018
Service Type: Repair
Review Created: 01/12/2018 04:52 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/15/2018

Thank you for the feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"efficient"
Works well, very efficient. Transportation and waiting area just fine.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/11/2018 02:17 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/15/2018

Thank you for the great feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Richard Z. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Professional and courteous experience
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 10:50 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/11/2018

Thank you for the feedback Richard!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Traci D. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Always helpful, friendly and knowledgeable
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/09/2018
Service Type: Repair
Review Created: 01/11/2018 10:27 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/11/2018

Thank you for the great feedback Traci!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Noman A. on 01/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional "
Great place to get your vehicle serviced
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/06/2018
Service Type: Repair
Review Created: 01/10/2018 02:05 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/10/2018

Thank you for the great feedback Noman!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Janet W. on 01/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The prompt service"
Excellent
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/04/2018
Service Type: Maintenance
Review Created: 01/09/2018 07:02 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/10/2018

Thank you for the great feedback Janet!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/06/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt & courteous"
Zero complaints!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/28/2017
Service Type: Repair
Review Created: 01/06/2018 08:45 AM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/08/2018

Thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Meghan R. on 01/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent service"
My auto repairs were completed even before the estimated time frame. Great communication through the whole process.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/05/2018 07:24 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/08/2018

Thank you for the awesome feedback Meghan. Have a great day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent place"
I didn't have an appointment, had an emergency, yhey worked on my car immediately and did a great job.
Receiving car personal very wonderful, good customer care.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/02/2018
Service Type: Repair
Review Created: 01/05/2018 03:30 PM
4c913206ddfec386a6c620bedb4102e0?s=28
Mariluz P., receptionist at Balise Hyundai responded on 01/05/2018

Thank you for the wonderful feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
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