Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2484 Reviews

ReScore Reviews™ (68)

ReScore
Overall Rating 4.6764726/5Overall Rating 4.6764726/5Overall Rating 4.6764726/5Overall Rating 4.6764726/5rating 4.6764726
Original
Overall Rating 1.8805976/5rating 1.8805976rating 1.8805976rating 1.8805976rating 1.8805976
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
Springfield, MA
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Helpful
The staff was very helpful

GR
George R.
Westfield, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
good job
Fast service

Verified Customer
Enfield, CT
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Donna
Friendly and clean

PC
Patricia C.
Agawam, MA
2010 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Professional
Oil change was done in 45 minutes. Very pleased.

DS
Deborah S.
Agawam, MA
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Service
Courteous staff always!

Verified Customer
Longmeadow, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/23/2019 Category: Service
Great sales man
If you want a great car see Marcus the sales rep hes wonderful

HV
Helen V.
East Longmeadow, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Balise is the best
I have done business with Balise Hyundai for many years and I would not go to any other dealership. They treat me like family....they are the best!

LP
Linda P.
Wilbraham, MA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Pleasant customer service
Car was serviced as requested and representative was very accommodating and pleasant. Only complaint would be that service took longer than was told and planned for.
ROBERT T. from Balise Hyundai responded on 04/23/2019

Linda,

Thank you very much for your business and for the review. We do appreciate it.

Sincerely
Bob Tufano
Service Director


RM
Robert M.
South Hadley, MA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Tucson oil change
Friendly service, know I’m coming, prompt attention, and confirming call or text when completed. Ride offered but not needed.
ROBERT T. from Balise Hyundai responded on 04/23/2019

Robert

I am very happy to see you had a great visit, Thanks for choosing Balise Hyundai

Sincerely
Bob Tufano
Service Director


NF
Nancy F.
West Springfield, MA
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Great service
Friendly staff, great service
ROBERT T. from Balise Hyundai responded on 04/23/2019

Nancy

I am thrilled to see that our staff took such good care of you. Thanks for choosing Balise

Sincerely
Bob Tufano
Service director


MS
Mark S.
West Springfield, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Oil change
I made an appointment for an oil change. The only negative thing I would say is I waited for over an hour. But the technician did apologize for the wait. Other that that the experience was good!
ROBERT T. from Balise Hyundai responded on 04/23/2019

Mark

Thank you for your business we truly appreciate it. I am sorry that it took a bit longer than expected

Sincerely
Bob Tufano
Service Director


PT
Paul T.
Springfield, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
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ROBERT T. from Balise Hyundai responded on 04/23/2019

Paul

Thank you very much for your business

Sincerely
Bob Tufano
Service Director


DM
Dolores M.
Springfield, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Service Experience
The first contact with the service dept are the men who tag the car. They are very kind in their warm greetings, politely answer short questions and clearly direct me to where I need to proceed next, making my first experiences with Balise very comforting and less complicated.
ROBERT T. from Balise Hyundai responded on 04/22/2019

Dolores

I am happy to hear that my staff made your visit stress-free. Thank you very much for your business

Sincerely
Bob Tufano
Service Director


Verified Customer
Belchertown, MA
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Easy drop off and timely services
So happy with all staff and shuttle driver. Excellent customer service!
ROBERT T. from Balise Hyundai responded on 04/22/2019

I am very happy to hear you had a pleasant experience.
Thank you for servicing with us


Sincerely
Bob Tufano
Service Director


JP
Julie P.
Granby, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Communication and Follow through
The service department was amazing from the moment I called about my blown motor. Once the car was in their service department I was kept up to date throughout the process of getting the approval for the motor, when the motor came in and when it was put in the car. Very happy overall that they stood by their product.
ROBERT T. from Balise Hyundai responded on 04/22/2019

Julie

I am happy to hear things went very well under difficult circumstances. Thanks so much for your business

Sincerely
Bob Tufano
Service Director


Verified Customer
Enfield, CT
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Clean and friendly.....
Clean and friendly.....
ROBERT T. from Balise Hyundai responded on 04/22/2019

Thank you so much for choosing Balise Hyundai


Sincerely
Bob Tufano
Service director


JW
Jospeh W.
Springfield, MA
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
great service and helpful people
service dept great
ROBERT T. from Balise Hyundai responded on 04/22/2019

Joe,

Thank you very much for servicing with Balise Hyundai


Sincerely
Bob Tufano
Service Director


LG
Luis G.
Springfield, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
airbag light
Hyundai honored my recall with no problem at all and the job was done quickly.
ROBERT T. from Balise Hyundai responded on 04/17/2019

Luis

Thank you so much for your business


Sincerely
Bob Tufano
Service director


AM
Arnold M.
Springfield, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
PEOPLE
You can not find a better team at any other car dealership than this one. They bend over back words to help you. This is my forth Hyundai that tells you what a great car the sonata is.
ROBERT T. from Balise Hyundai responded on 04/17/2019

Arnold

Thank you so much for the kind words and most importantly your busines

Sincerely
Bob Tufano
Service director


JD
John D.
Springfield, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
The people
Good people
ROBERT T. from Balise Hyundai responded on 04/17/2019

John

Thank you for choosing Balise Hyundai. We appreciate your business

Sincerely
Bob Tufano
Service Director