Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

2660 Reviews

ReScore Reviews™ (74)

ReScore
Overall Rating 4.6891919/5Overall Rating 4.6891919/5Overall Rating 4.6891919/5Overall Rating 4.6891919/5rating 4.6891919
Original
Overall Rating 1.9054072/5rating 1.9054072rating 1.9054072rating 1.9054072rating 1.9054072
94% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


Verified Customer
Feeding Hills, MA
2010 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
n/a
n/a

JL
James L.
Feeding Hills, MA
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Service
Fast and easy

CH
Cynthia H.
Springfield, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019 Category: Service
Also polite
Friendly polite like how they call you to let you no what’s going on with car

DS
Donald S.
Southwick, MA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2019 Category: Service
Maintenance
I wish they told me sooner my car was ready.
ROBERT T. from Balise Hyundai responded on 07/12/2019

Donald

I am sorry that you were not notified promptly when the vehicle was done. I will address this with my staff. Thank you very much for your business. Please reach out to me in the future should you need assistance.

Sincerely
Bob Tufano
Service Director
413-735-6470


Verified Customer
Wilbraham, MA
2014 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Great service
The woman who assisted me was very friendly and service was quick. I was able to wait for my vehicle in the clean waiting area.

JB
Jeffrey B.
Agawam, MA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Outstanding service
The service and people at Balise are top shelf.

WP
William P.
Windsor Locks, CT
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Regular Oil Change
Balise Hyundai is always there for me. I brought my car in and was warmly greeted by name.
They got my Tucson right in and it was ready quickly. They are always professional.
ROBERT T. from Balise Hyundai responded on 07/11/2019

William

It is our pleasure to serve you. Thank you for choosing Balise Hyundai


Verified Customer
Monson, MA
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Service
Great service. Trustworthy. Efficient.
ROBERT T. from Balise Hyundai responded on 07/11/2019

Thank you for the kind wors and thank you for your business


AS
Annmarie S.
Southampton, MA
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Service
Goog service
ROBERT T. from Balise Hyundai responded on 07/11/2019

Annmarie

Thank you very much for your business


CS
Cecily S.
Agawam, MA
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Window module broken
CustomerCare was effective and quick resolving my problems
ROBERT T. from Balise Hyundai responded on 07/11/2019

Cecily

I am happy to hear that we quickly silved your issue. Thanks so much for the oppurtunity to serve you


ML
Matthew L.
Springfield, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
The people
The people are what made my experience a great one.
ROBERT T. from Balise Hyundai responded on 07/11/2019

Matthew

I am thrilled to see our staff treated you so well. Thank you for choosing Balise Hyundai


DR
David R.
Springfield, MA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Great people
Excellent service I have no issues
ROBERT T. from Balise Hyundai responded on 07/08/2019

David 

thank you very much for choosing Balise Hyundai

Sincerely
Bob Tufano


Verified Customer
Chicopee, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/06/2019 Category: Service
The staff
Need to review computer records better as to what's been done on your car already
ROBERT T. from Balise Hyundai responded on 07/08/2019

I will reach out to you to discuss. thank you for your business


Sincerely
Bob Tufano

ROBERT T. from Balise Hyundai responded on 07/08/2019

Thank you for taking my call today, just want to be clear that you were in fact not charged for your oil change. I am sorry for the confusion,

Sincerely
Bob Tufano


SG
Susan G.
East Longmeadow, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Excellent service and friendly staff
We are repeat customers because of the excellent service.
ROBERT T. from Balise Hyundai responded on 07/08/2019

Susan

Thank you for being a loyal Balise Hyundai customer,we appreciate your business


NA
Norma A.
Three Rivers, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Oil change
They were very busy but still very polite
ROBERT T. from Balise Hyundai responded on 07/08/2019

Norma

Thank you for your business


NF
Nancy F.
West Springfield, MA
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Excellent service
Vehicle was serviced at time of appointment and finished in a reasonable amount of time.
ROBERT T. from Balise Hyundai responded on 07/08/2019

Nancy

Thank you for your business


Verified Customer
Springfield, MA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Excellent Service
Work was completed as quoted and finished in a timely manner.
ROBERT T. from Balise Hyundai responded on 07/08/2019

Thank you for choosing Balise


Verified Customer
Springfield, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Good
All good.
ROBERT T. from Balise Hyundai responded on 07/08/2019

Thank you for servicing with us


GF
Gerald F.
Ware, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Quick service. Comfortable waiting room
My only complaint. I thought you got a free car wash with services more than $50. Mine was and I didn't get one
ROBERT T. from Balise Hyundai responded on 07/08/2019

Gerald

Thank you very much for your business


ML
Muriel L.
Chicopee, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Excellent service
Very courteous and pleasant. On time and finish objective in appropriate time. Explain everything that was done and then let you know of things that may need to be taken care of in the near future.
ROBERT T. from Balise Hyundai responded on 07/08/2019

Muriel

thank you for your business and the review, we apprciate it