ReScore Reviews™ (48)

ReScore
Overall Rating 4.7083348/5Overall Rating 4.7083348/5Overall Rating 4.7083348/5Overall Rating 4.7083348/5rating 4.7083348
Original
Overall Rating 1.9166665/5rating 1.9166665rating 1.9166665rating 1.9166665rating 1.9166665
94% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Verified Customer on 04/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"thumb up"
everything is fine.Thanks!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/20/2018 08:39 AM
Verified Customer on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
They told me that it would take about 1 1/2 hours and they were right on the money.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/17/2018
Service Type: Repair
Review Created: 04/19/2018 05:08 PM
Raymond R. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service and Advice!"
Excellent!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/12/2018
Service Type: Repair
Review Created: 04/19/2018 04:20 PM
Paul K. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another exceptional service experience "
Once again they know what they’re doing and they do it well!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/17/2018
Service Type: Maintenance
Review Created: 04/19/2018 04:04 PM
James R. on 04/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jim R."
It was a great visit 30,,000 mile check up. Decided to wait Waiting area was very nice . Was told it would take one and a half hours. Finished right on time. Service agents were very courteous and kept me informed of what was happening.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/19/2018 02:23 PM
Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
All good
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/16/2018
Service Type: Maintenance
Review Created: 04/18/2018 02:58 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/19/2018

Thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great staff with expertise"
professional staff with expertise
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/13/2018
Service Type: Maintenance
Review Created: 04/18/2018 09:19 AM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/19/2018

Thank you for your business!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Lynne M. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The customer service they provide"
I would not change anything
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/07/2018
Service Type: Maintenance
Review Created: 04/18/2018 05:06 AM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/19/2018

Thank you for the awesome feedback Lynne!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Elizabeth B. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Yes"
Had an appt shuttle gave me a ride driver very cool
Picked me up at work on time
Fixed a recall
Took care of my oil change
People are super in the service area and sales
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 04/06/2018
Service Type: Repair
Review Created: 04/17/2018 02:24 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/19/2018

Thank you for the wonderful feedback Elizabeth!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
James T. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"None"
N/A
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 04/14/2018
Service Type: Maintenance
Review Created: 04/17/2018 12:53 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/19/2018

Thank you for your feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Easy in. Texted when done. Set up next appointment.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/13/2018
Service Type: Repair
Review Created: 04/17/2018 11:20 AM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/18/2018

Thank you for the great feedback!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Lawrence K. on 04/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Friendly, Polite and they have answers to any and all questions
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/17/2018 07:42 AM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/18/2018

Thank you for the great feedback Lawrence. Have an awesome day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Taryn P. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Fast this time, my attendant was very nice.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 02:03 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/18/2018

Thank you for the awesome review Taryn!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Anthony D. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Remarks"
Always a great professional job
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 01:27 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/17/2018

Good morning Anthony,

Thank you for the wonderful feedback. It was a pleasure assisting you. Have an awesome day!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Carol S. on 04/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another great experience. "
Friendly knowledgable people and sparkling clean environment. Like the staff so much that I bought a new car while I waited
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 04/12/2018
Service Type: Maintenance
Review Created: 04/16/2018 10:20 AM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/16/2018

Thank you for your business Carol!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 04/15/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Overall"
Comments made on earlier page
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/15/2018 09:33 AM
ROBERT T. at Balise Hyundai responded on 04/16/2018

Ashley,

I apologize for the wait on the shuttle. I will definitely be addressing this with my staff. We do appreciate your business and value you as a Balise customer. If there is anything I can do please let me know.

Sincerely,
Bob Tufano
Service Director
413-735-6470

Donald S. on 04/13/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Required maintainence, "
Good job.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 04/06/2018
Service Type: Maintenance
Review Created: 04/13/2018 05:11 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/16/2018

Thank you for your business Donald!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Jane V. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very considerate."
Comfortable and clean. Workers are professional and are concerned about your vehicle.
Vehicle: 2007 Hyundai Accent
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 03:06 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/16/2018

Good morning Jane,

Thank you for taking the time to give us your feedback. We are pleased to know we were able to give you a five star service. We look forward to your future visit!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Stephanie M. on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I enjoy coming to this Hyundai Dealership because this is where I bought my first car and everyone has been so nice and helpful with getting me safely onto the road!
Vehicle: 2017 Hyundai Elantra Gt
Category: Service
Service Date: 04/11/2018
Service Type: Maintenance
Review Created: 04/13/2018 02:43 PM
4c913206ddfec386a6c620bedb4102e0?s=28
MARILUZ P., receptionist at Balise Hyundai responded on 04/16/2018

Thank you for the awesome feedback Stephanie!

Mariluz Perez
413-735-6410
mperez@baliseauto.com
Verified Customer on 04/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"staff and excellent service"
Excellent Service and staff is awesome!!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 04/10/2018
Service Type: Repair
Review Created: 04/13/2018 01:03 PM
Brian H., GENERAL MANAGER at Balise Hyundai responded on 04/13/2018

Thanks so much as always

BRIAN HOUSER
GENERAL MANAGER
413-735-6410 OFFICE
413-519-9090 CELL
BHOUSER@BALISEAUTO,COM
Displaying Review 1 - 20 of 1725 in total