Ballard Collision CARSTAR

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

202 Reviews

98% Would Recommend
Latest Review over 2 years ago

Reviews


TC
Tony C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2016 Category: Collision
Spoke with Darci. She said she was very satisfied with the business.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2016 Category: Collision
Doug said he anticipated it to be a hassle, but there very organized and did a good job.
This review was collected via phone interview by Customer Research Inc.

RG
Richard G.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2016 Category: Collision
Richard said it would have been nice if he got a reminder call because he had changed his appointment at one time. They were very professional and so were all of the staff members.
This review was collected via phone interview by Customer Research Inc.

SC
Sean C.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2016 Category: Collision
Sean said he had to bring his vehicle back to this business after picking it up because his turn signal was not working. They never gave him a promise date and they never called him to keep him informed, he always had to call them. Due to this communication issue he was also not satisfied with their communication.
This review was collected via phone interview by Customer Research Inc.

PS
Paula S.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Spoke with Sarah. She said the employees at this business were very accommodating. They got her in and out very quickly and worked on her vehicle very quickly. They also worked around her schedule for her. Chris was extremely helpful during her experience.
This review was collected via phone interview by Customer Research Inc.

SG
Suzanne G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2016 Category: Collision
Suzanne said the business was quick, efficient, and informative. They were accommodating when it came to getting her vehicle ready on time and did not complain that a third party company paid for the repairs.
This review was collected via phone interview by Customer Research Inc.

AH
Alexandra H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2016 Category: Collision
Alexandra said the back bumper had scratches on it from the accident and on her estimate, it was written, to fix the back bumper. She thinks the business just painted over the scratches and did not repair them. She does not know if it was a communication error or the business just skipped the repair part.
This review was collected via phone interview by Customer Research Inc.

CA
Carol A.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2016 Category: Collision
Carol said it was a great experience, everyone was professional, and nice. She sends her appreciation for the way she was treated.
This review was collected via phone interview by Customer Research Inc.

GL
Gail L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2016 Category: Collision
Gail said they did everything they promised and it was done well.
This review was collected via phone interview by Customer Research Inc.

SK
Sharon K.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Collision
Sharon said this business was very professional. They provided good feedback as to when her vehicle would be ready and the vehicle looks good.
This review was collected via phone interview by Customer Research Inc.

TH
Timothy H.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2016 Category: Collision
Timothy said they kept in contact with him all the time and he enjoyed it.
This review was collected via phone interview by Customer Research Inc.

HO
Helen O.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2016 Category: Collision
Helen said this business is really good, efficient and they do the work they are suppose to do. They have a really good customer service representative.
This review was collected via phone interview by Customer Research Inc.

AR
Amy R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2016 Category: Collision
Amy said this business has great customer service. They are willing to help and they respond quickly.
This review was collected via phone interview by Customer Research Inc.

AA
Anne A.
Washington
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/22/2015 Category: Collision
Anne said the body work was great, but the personnel was rude to her.
This review was collected via phone interview by Customer Research Inc.

CW
Caroline W.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2015 Category: Collision
Caroline said the business was expensive.
This review was collected via phone interview by Customer Research Inc.

BP
Brian P.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2015 Category: Collision
Brian said the business was satisfactory but it was a little complicated with the insurance company because the business was allowed but not an approved provider. There were more steps to the process. His vehicle was not ready when promised because of the insurance company. He does not hold this against them because he is aware that it was not the facility's fault.
This review was collected via phone interview by Customer Research Inc.

KB
Korie B.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2015 Category: Collision
Korie said everything was great except it took a little longer than expected. There was a 4 day delay due to parts and an alignment.
This review was collected via phone interview by Customer Research Inc.

EH
Eric H.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2015 Category: Collision
Eric said the business seemed genuinely interested in making sure he was satisfied with their work. There had been one little thing, but when he pointed it out they took care of it right away. Ryan was great.
This review was collected via phone interview by Customer Research Inc.

DV
Daina V.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2015 Category: Collision
Daina said this business is very efficient and helpful.
This review was collected via phone interview by Customer Research Inc.

JM
Jay M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2015 Category: Collision
Jay said they were prompt, courteous, and kept him informed with the progress of the work. Everything was done exactly how they said it would be.
This review was collected via phone interview by Customer Research Inc.

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