Ballard Collision CARSTAR

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

202 Reviews

98% Would Recommend
Latest Review over 1 year ago
Review for Ballard Collision CARSTAR
Karren S. on 04/04/2012
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"Waste of time."
My first "1 Star" rating. Well deserved I'd say.

Time is valuable. Mine, yours, every ones time means something to them. When its wasted all I want to do is scream.
I was in an accident and decided to go to this auto shop because the paying insurance company recommended it. It is close to my work and therefor should have been a cinch to get my repairs done.

I brought my car in last friday for an estimate. Scheduled to drop it off Monday morning and pick it up after hours tuesday as I have class and couldn't make it before 5pm. I was assured that my car would be in their lot and i could drop off my rental and take mine. No one called me to say there had been a change of plans. So I drove from the Eastside, all the way to Ballard after my night class to come get a car that WAS NOT THERE! I called and left an irritated message thinking someone had forgotten to put my car out in the lot to be picked up.
This morning, I showed up before their doors were open to wait for them. When I finally got to talk to someone, I asked if my car was finished. No it was not. We can have it done by EOD... No dice. I told them I wanted my car right now. Right now.... I get it... ZERO work had been done to it, despite what I had JUST BEEN told "one of the parts is being painted". That was a lie. The time frame was a lie. I suggest that you NOT go to an auto repair shop that LIES to you.
Service Date: 04/03/2012
Review Created: 04/04/2012 08:43 AM