Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

16 Reviews

94% Would Recommend
Latest Review almost 4 years ago

Reviews


EH
Elizabeth H.
Tacoma, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2014
made car look worse
did a great job in repairing the window regulator. silver and other colored overspray all over my car, dent-scrap in left side of rear bumper, was not informed of anything on the repair. cleaned interior but did not get all the dust off the door they had fixed and repainted which paint does not match the rest of the car. extremely disappointed. This place was recommended by my insurance.

AD
Andrew D.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2013 Category: Collision
Andrew said this business did extremely good work. Everything from receiving the vehicle, repairing it and explaining what was done, to getting it back to him was really good. They were really on top of everything. They have a really good process they go through. They handled the situation so that there was a lot less stress on him after just being in an accident. They just made everything really easy and convenient.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2013 Category: Collision
Michael said this business does a good job.
This review was collected via phone interview by Customer Research Inc.

GD
Gabriele D.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2013 Category: Collision
Gabriele said as far as the repair this business did a great job. She was told that she was going to be kept informed during the repair and she was not. This is the second time this was an issue.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2013 Category: Collision
Spoke with Emily. She said this business did an absolutely amazing job on the vehicle. Her vehicle was ready sooner than the promised time.
This review was collected via phone interview by Customer Research Inc.

PH
Peter H.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2013 Category: Collision
Peter said he has used this business several times and has never had an issue with them.
This review was collected via phone interview by Customer Research Inc.

CD
Carly D.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2013 Category: Collision
Carly said her service was good.
This review was collected via phone interview by Customer Research Inc.

BF
Brian F.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2013 Category: Collision
Brian said they delivered on what they promised.
This review was collected via phone interview by Customer Research Inc.

LC
Leah C.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2013 Category: Collision
Leah said they did a pretty good job and the customer service was friendly. She said the vehicle was ready when promised, but she had to pick it up the next day because they either had the wrong number or they tried to call her and she did not receive the call. She said she did not hear from them.
This review was collected via phone interview by Customer Research Inc.

WA
Wilma A.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2013 Category: Collision
Wilma said the work was good and she was happy with it.
This review was collected via phone interview by Customer Research Inc.

JA
Juan A.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2013 Category: Collision
Spoke with Michele. She said they communicated very well. The personnel were very nice when she arrived. The repairs were perfect and they went over everything with her, including the after-care for the vehicle. They gave her all the paperwork she needed. She would definitely recommend the business to others. She has had her vehicle repaired two times in the past at two different businesses and this business did a better job than either of them. She would definitely return here if necessary.
This review was collected via phone interview by Customer Research Inc.

LA
Logan A.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2013 Category: Collision
Spoke with Logan. She said everything seems to be just fine.
This review was collected via phone interview by Customer Research Inc.

KA
Kenneth A.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2013 Category: Collision
Kenneth said his service was terrific and he is really happy with the work.
This review was collected via phone interview by Customer Research Inc.

JB
Jacklyn B.
Washington
Check 20x19 Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2013 Category: Collision
Spoke with Matthew. He said the customer service and quality of the work were great and his vehicle was ready early. He said the business entered the wrong debit card number for the rental vehicle facility and they kept calling him, which became a nuisance.
This review was collected via phone interview by Customer Research Inc.

SC
Stacy C.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2013 Category: Collision
Stacy said this business did the repairs in a very timely manner. They got her vehicle back to her on Friday instead of Monday. She said the people were very professional.
This review was collected via phone interview by Customer Research Inc.

KC
Katrina C.
Washington
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2013 Category: Collision
Katrina said this business is really good. The customer service exceeded her expectations and they were concerned about her needs.
This review was collected via phone interview by Customer Research Inc.

Displaying all 16 Review