Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

40 Reviews

88% Would Recommend
Latest Review over 2 years ago

Reviews


MT
MICHAEL T.
Norfolk, VA
ACURA TSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/30/2016 Category: Service
Great Service
I was very pleased with the results of my car . Time was delayed a day because of a wrong part ordered , however , they kept me updated daily to inform me of the repairs . I would definitely recommend this place .

MH
Madison H.
Norfolk, VA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2016
Great service!!
Got my car inspected today super fast! It passed inspection but they also let me know that I should get new tires soon, and an allignment! I was glad they let me know!

LW
LESLIE W.
Norfolk, VA
CHEVROLET SUBURBAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2016 Category: Service
Inspection
Very efficient and courteous service.

CP
CHRISTINE P.
Norfolk, VA
CHRYSLER 200
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2016 Category: Service
Good communication
Good communication

JC
JAMES C.
Virginia Beach, VA
FORD FUSION
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2016 Category: Service
Oil change
Quick service and nice people

ML
MICHAEL L.
Virginia Beach, VA
FORD FOCUS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2016 Category: Service
Pleasant atmosphere; willing to go the extra-mile to satisfy the customer!
Thanks, for the great body repair

MS
MICHELE S.
Virginia Beach, VA
KIA SORENTO
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2016 Category: Service
promptness
Friendliness, promptness, fast but adequate services.

TJ
TYNIKIA J.
Norfolk, VA
KIA SORENTO
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/04/2016 Category: Service
Finally Fixed
It took three attempts, but the last attempt seems to have been a charm. The service manager arranged for for a tow truck to retrieve my vehicle and take it back to the automotive shop. In addition to this, my rental car was paid in full by Bay Auto. I must admit that the process was frustrating as it seemed that they couldn't get to the bottom of my car issues. However, in the end I was satisfied.

JC
JOEL C.
Norfolk, VA
KIA SPORTAGE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2016 Category: Service
Bay Automotive Visit for Car inspection.
Very good service in all aspects

LW
LORIEL W.
Norfolk, VA
MERCEDES-BENZ C-CLASS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2016 Category: Service
Go Bay
Bay was the fastest at getting me a auto repair quote and doing the repairs. They offer a lifetime guarantee which allows you to be confident in the repairs.

SM
STEVEN M.
Mechanicsburg, PA
CHEVROLET SILVERADO 2500HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2016 Category: Service
Oil change and inspection
Terrific

SM
SUSAN M.
Hampton, VA
MITSUBISHI OUTLANDER SPORT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2016 Category: Service
Great service!
The service was excellent. Ray called every few days to give me an update on their progress and the work was great. The only reason I am rating it a 4 instead of a 5 is that it took five weeks to get my car back. That cost me more in rental car fees than my policy allowed. I would definitely use and recommend Bay Automotive again.

DH
DREXLER H.
Norfolk, VA
HONDA CIVIC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2015 Category: Service
It was overall great , the service and time
This service is proficient

CD
CARMEN D.
Norfolk, VA
MITSUBISHI OUTLANDER
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2015 Category: Service
Oil change
Very welcoming. Fairly fast service.

CD
Carmen D.
Norfolk, VA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2015 Category: Sales
Very friendly and helpful
Bought a used suv from them. Given as I drove off I had an issue with the gas tank opening. They gave me another vehicle to drive off with so they could fix the minor issue. Low pressure sales person Joey.

KJ
KAREN J.
Norfolk, VA
KIA SORENTO
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/27/2015 Category: Service
Service
Service was great.

RG
ROBIN G.
Norfolk, VA
VW BEET
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/28/2015 Category: Service
the availability
the availability fast service

SA
STEVEN A.
Norfolk, VA
CHEVROLET G-VAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2015 Category: Service
service writer was knowledgeable and patient in explaining my repairs.
Great treatment of customers!

NB
NICOLE B.
Virginia Beach, VA
KIA SORENTO
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2015 Category: Sales
The people made my experience!
Yes. The staff made me feel welcome and like I was a valued customer even though I had never bought from them.

JL
JANET L.
Norfolk, VA
CHEVROLET COBALT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2015 Category: Service
good customer service
it didn't take long for my service to be done. i was called & given the exact amounts & recommendations for current & future repairs