Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

1012 Reviews

ReScore Reviews™ (21)

ReScore
Overall Rating 3.9999976/5Overall Rating 3.9999976/5Overall Rating 3.9999976/5rating 3.9999976rating 3.9999976
Original
Overall Rating 1.9047619/5rating 1.9047619rating 1.9047619rating 1.9047619rating 1.9047619
93% Would Recommend
100% Business Response
Latest Review 20 days ago

Reviews


Verified Customer
Port Saint Joe, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019 Category: Service
Great customer service
Great customer service

AB
Arun B.
Santa Rosa Beach, FL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/28/2019 Category: Service
Service
took over twice the amount of time than was told when making the service appointment.

Verified Customer
Southport, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
None
Nothing at this time

CL
Charles L.
Panama City, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2019 Category: Service
Mr
It más a great experience.

BP
Barbara P.
Panama City Beach, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Excellent
Service done in a timely manner.

JC
Jennifer C.
Lynn Haven, FL
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
People
Great Service

HP
Hal P.
Panama City, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Five star
Great customer service I feel so comfortable

KM
Kameron M.
Panama City, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/26/2018 Category: Service
Expensive
100$ oil change on a 4 cyl Elantra

Verified Customer
Lynn Haven, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2018 Category: Service
Poor Customer Service
I felt like the staff was callous and unhelpful. I felt like they didn’t want my business and were frustrated I had the audacity to want an oil change. They did actually put the air in all 4 of my tires to the recccomend tire pressures.

Verified Customer
Panama City, FL
2009 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018 Category: Service
customer service
Pleasant experience, even with flat tires from Hurricane Michael.

JM
James M.
Panama City, FL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/16/2018 Category: Service
Acceptable when considerfing Hurricane Michael left great portions of this dealership devastated...!
Acceptable when considerfing Hurricane Michael left great portions of this dealership devastated...!

Verified Customer
P C Beach, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Fast service
I was in a rush to go out of town and only had the day off so I had to wait until last minute to get an oil change. Went up there at 8 am and was told it would be at least 2 hours with 2 people ahead of me. At about 9:30am she came in and said my car was ready to go. She was super sweet. Thank you for getting me in and out before the 2 hour mark

JC
Julie C.
Panama City Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018 Category: Service
Service Department is Awesome
Considering we just went through the worst hurricane in the History of Florida and though most of their buildings were destroyed their staff all were so kind and helpful.

AH
Arthur H.
Lynn Haven, FL
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2018 Category: Service
Recakk Repair
Due to the circumstances i.e. Hurricane Michael, they did an extraordinary job repairing the vehicle

DM
Donna M.
Panama City, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018 Category: Service
Great service
In their own disaster, they were professional and had great customer service!

Verified Customer
Panama City, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/14/2018 Category: Service
😉
Excellent customer service

SW
Sharon W.
Panama City Beach, FL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Customer Service
While waiting for service, Jeff Shirley, one of your salesman walked by and I asked him if there was a breakfast cafe in walking distance. He not only recommended a great place, but offered to take me there. Afterward, he came to pick me up and when I returned my car was ready That is what I call service.

AM
Ann M.
P C Beach, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Services
Always helpful and courteous

CF
Cheryl F.
P C Beach, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Good Service
The service is always excellent. The waiting time is sometimes a bit too long.
MATTHEW T. from Bay Hyundai responded on 10/08/2018

Thank you for taking the time to respond to our survey.  We are working hard to improve our turn around times.  We hope to see you again and next time earn 5 stars from you.

Matthew Thornton
Service Manager
Bay Hyundai
(850) 785-1591


DR
Donald R.
Panama City, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Genesis Service
Trustworthiness and competence
MATTHEW T. from Bay Hyundai responded on 10/04/2018

Thanks for your business!!  It's customers like you that make my job one of the best in the world.  We look forward to seeing you again.

Sincerely,

Matthew Thornton
Service Manager
Bay Hyundai
(850) 785-1591