Bay Old Dominion Collision & Service Center

Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

333 Reviews

99% Would Recommend
Latest Review 23 days ago

Reviews


RZ
Richard Z.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2016 Category: Service
Richard said the business did a very good job.
This review was collected via phone interview by Customer Research Inc.

NP
Natasa P.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2016 Category: Service
Spoke with Jimmy. He said the business did a really good job,
This review was collected via phone interview by Customer Research Inc.

MM
Madison M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Madison said they were very responsive to what he needed to have done.
This review was collected via phone interview by Customer Research Inc.

AO
Aubrey O.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2016 Category: Service
Aubrey said the business has the best price, quality of work and customer service.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Culpeper, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2016
Bill a satisfied customer
I'm a parent of an ODU student in Norfolk. My son uses his 1999 Rav4 in daily commutes to class and work so any vehicle down time is more than just a nuisance. The folks at Bay got my son back on schedule during some of the hottest days in July. As I live out of town, its hard for me to be involved in the process, but the team at Bay made it easy

CM
Craig M.
Virginia Beach, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Craig said the business always provides great service. They explained the whole process to him from beginning to end and he feels comfortable with that.
This review was collected via phone interview by Customer Research Inc.

CK
Connie K.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2016 Category: Service
Connie said the business is the best.
This review was collected via phone interview by Customer Research Inc.

JD
Jack D.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
Spoke with Rick. He said they were very responsive and kept him and his son updated.
This review was collected via phone interview by Customer Research Inc.

BR
Benjamin R.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016 Category: Service
Benjamin said he had an excellent experience. No actual work was done and only a diagnosis was done.
This review was collected via phone interview by Customer Research Inc.

AF
Ann F.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2016 Category: Service
Ann said she loves the business and she would recommend them.
This review was collected via phone interview by Customer Research Inc.

JD
Jasmine D.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2016 Category: Service
Spoke with Chris. He said he had a few difficulties with this business. The communication was bad, they over estimated the cost of the repair and the promise date kept changing. He said he would not recommend this business and he would never return based on this experience.
This review was collected via phone interview by Customer Research Inc.

AM
Alvin M.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2016 Category: Service
Alvin said everybody at this business was friendly and knowledgeable. They also kept him up to speed about what was going on with his vehicle and what they were doing.
This review was collected via phone interview by Customer Research Inc.

MS
Michael/kerrie S.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2016 Category: Service
Kerrie said they did a great job and they were nice.
This review was collected via phone interview by Customer Research Inc.

KP
Karen P.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2016 Category: Service
Karen said she has used this business before and was very pleased. They are very reputable, trustworthy, efficient and reasonable. They were agreeable and worked with her.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Norfolk, VA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2016 Category: Service
John said this business had poor communication and he would not recommend them due to this issue.
This review was collected via phone interview by Customer Research Inc.

AK
Alexandra K.
Norfolk, VA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2016 Category: Service
Alexandra said it took a couple of days to get her vehicle back and that was fine.
This review was collected via phone interview by Customer Research Inc.

ID
Ian D.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2016 Category: Service
Ian said he has always used them and everything always goes well. They did a good job replacing his tire.
This review was collected via phone interview by Customer Research Inc.

BS
Blythe/simon S.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2016 Category: Service
Blythe said John had great customer service and finished the job on her vehicle as promised.
This review was collected via phone interview by Customer Research Inc.

VS
Vance S.
Muskegon, MI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2016 Category: Service
Vance said the business did a nice job and they are honest .
This review was collected via phone interview by Customer Research Inc.

GJ
Greg J.
Norfolk, VA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2016 Category: Service
Greg said he is satisfied with the service the business provides. The employees are courteous and professional.
This review was collected via phone interview by Customer Research Inc.