Baytown Auto Collision Center

Jr fixed my wife's Cadillac and had a professional job ,paint matched perfectec

April said she had used this business before because her son had recommended them to her and they did such a good job she came back this time. She said she would definitely recommend this business if they weren't closing down.

Joann said everything was fine at this business. It took long time for the repairs to be done due to an insurance company delay and the wrong part was sent to this business.

Sharon said they were pretty good.

Faye said everything was fine.

Dale said they did a good job. He said the work took longer than he expected, but the vehicle was ready on time. He said he wasn't kept informed and he had to call them for updates. They have done work for him in the past and they have done a good job.

Spoke with Pat. He said touch-ups needed to be done to the vehicle and there was no promised time provided. The business did not keep him adequately informed, he had to call in himself. He stated he was not satisfied with their communication because they failed to notify him on the process of the repair.

Spoke with Rochelle. She said this business didn't take care of things well. She said the experience ended up costing her more money than it should have. She said there was some miscommunication between this business and the insurance company. The paint work was done, but they did not check for the squealing noise. She said the customer service was poor. Her vehicle was taken to the service department of this business and they couldn't find anything wrong. She left this business and took her vehicle to a different business. The other business found the issues with her vehicle. She said she has no idea when it was ready. She was told that the insurance company wouldn't pay for the use of the loaner vehicle after the 4th of February. She paid for the additional two days on the loaner vehicle. She had to call this business for updates. She said Vickie did an excellent job and she was nice, but overall her whole experience was horrible. She would not recommend this business because they didn't take care of her. She said she doesn't want to come back to this business.

Ronald said the quality of the work was good.

Dell said they do an outstanding job and the work is done quickly. They are a great company and everything was done just as they said it would be.

Angel said she is very unhappy because they did not complete the body work, but she chose not to elaborate. She said she believes her vehicle was ready about 15 to 18 days late. She was told there was a parts delay and then she was told there was an issue with the adjustor. She had to call them for information. She would not recommend this business based on this experience.

Aldon said they're very thorough and they always do a really good job. They always make sure they get the job done right and the vehicle is always clean when he gets it back.

Lindsay said they were very helpful and they finished the work quickly.

Cecilia said the business is the best.

Deryle said his overall experience was not satisfactory because he is still waiting for a brand new GM fender. The aftermarket fender they used caused a gap around his headlights. He was not kept adequately informed because they didn't call him about the progress of the repair. His wife communicated with the insurance company. He said he was not satisfied with the estimator because she did not return his call or tell him how the repairs were progressing. He would not recommend the business because his fender has gaps. They did not keep him informed and when he called, they did not call back.

Leldon said the repair was slow. The vehicle was at the facility for over a month. He said he believes there were some insurance delays.

Karra said there was a 1 to 2 week delay and the business told her it was because of parts.

Spoke with Ms. Joseph H. She stated she did not have any problems with the level of repair services and support she received. The staff performed a nice job.

Russell said the repair took too long. The vehicle was delayed 1 week. This business did not call or email to alert Russell of the delay. Russell said the emails were not effective in communicating anything about the delay. The emails were effective in telling what steps were being taken to repair the vehicle.

Daisy said so far, her vehicle has been repaired pretty well. She plans to return for a tune-up or something, because it needs it. Her husband has not had a chance to take a look. When the business repaired the vehicle a couple weeks ago, they damaged the bumper. That is why she took it back for this visit. Since they caused it, she didn't have to pay for these repairs. She was not kept adequately informed and was not satisfied with their communication because she didn't hear from them. They told her they would be in touch. They say they'll call her step-by-step, but they didn't. If they're too busy to do it, then they shouldn't promise. She called the manager, Mr. Arnold to find out when the vehicle would be finished. He did call her back once.The only thing she had to pay was a $50 deductible for a rental vehicle. If she'd known about the $50 deposit in advance, she would have gone without the rental. She owns another working vehicle and could have arranged for someone to pick her up. She was the first customer to arrive for the day, but she was the last person whose vehicle was released.The receptionist said she didn't realize the mechanic put her keys up. Daisy said knew what the deal was and that she saw the game for what it was, so that was okay.