Baytown Auto Collision Center

Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

469 Reviews

96% Would Recommend
Latest Review about 2 months ago

Reviews


DS
Darlene S.
League City, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/28/2018
Thieves working for them
They towed my car to their business (totaled) and stole an umbrella, a case full of CD's and a usb cable from my car.

KH
Kenneth H.
Baytown, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2016
Great service
Jr fixed my wife's Cadillac and had a professional job ,paint matched perfectec

AD
April D.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2013 Category: Collision
April said she had used this business before because her son had recommended them to her and they did such a good job she came back this time. She said she would definitely recommend this business if they weren't closing down.
This review was collected via phone interview by Customer Research Inc.

JF
Joann F.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2013 Category: Collision
Joann said everything was fine at this business. It took long time for the repairs to be done due to an insurance company delay and the wrong part was sent to this business.
This review was collected via phone interview by Customer Research Inc.

ST
Sharon T.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2013 Category: Collision
Sharon said they were pretty good.
This review was collected via phone interview by Customer Research Inc.

FH
Faye H.
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2013 Category: Collision
Faye said everything was fine.
This review was collected via phone interview by Customer Research Inc.

DL
Dale L.
TX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2013 Category: Collision
Dale said they did a good job. He said the work took longer than he expected, but the vehicle was ready on time. He said he wasn't kept informed and he had to call them for updates. They have done work for him in the past and they have done a good job.
This review was collected via phone interview by Customer Research Inc.

TG
Terresa G.
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2013 Category: Collision
Spoke with Pat. He said touch-ups needed to be done to the vehicle and there was no promised time provided. The business did not keep him adequately informed, he had to call in himself. He stated he was not satisfied with their communication because they failed to notify him on the process of the repair.
This review was collected via phone interview by Customer Research Inc.

CR
Claudia R.
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/19/2013 Category: Collision
Spoke with Rochelle. She said this business didn't take care of things well. She said the experience ended up costing her more money than it should have. She said there was some miscommunication between this business and the insurance company. The paint work was done, but they did not check for the squealing noise. She said the customer service was poor. Her vehicle was taken to the service department of this business and they couldn't find anything wrong. She left this business and took her vehicle to a different business. The other business found the issues with her vehicle. She said she has no idea when it was ready. She was told that the insurance company wouldn't pay for the use of the loaner vehicle after the 4th of February. She paid for the additional two days on the loaner vehicle. She had to call this business for updates. She said Vickie did an excellent job and she was nice, but overall her whole experience was horrible. She would not recommend this business because they didn't take care of her. She said she doesn't want to come back to this business.
This review was collected via phone interview by Customer Research Inc.

RB
Ronald B.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2013 Category: Collision
Ronald said the quality of the work was good.
This review was collected via phone interview by Customer Research Inc.

DG
Dell G.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2013 Category: Collision
Dell said they do an outstanding job and the work is done quickly. They are a great company and everything was done just as they said it would be.
This review was collected via phone interview by Customer Research Inc.

AF
Angel F.
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/11/2013 Category: Collision
Angel said she is very unhappy because they did not complete the body work, but she chose not to elaborate. She said she believes her vehicle was ready about 15 to 18 days late. She was told there was a parts delay and then she was told there was an issue with the adjustor. She had to call them for information. She would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

AS
Aldon S.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2013 Category: Collision
Aldon said they're very thorough and they always do a really good job. They always make sure they get the job done right and the vehicle is always clean when he gets it back.
This review was collected via phone interview by Customer Research Inc.

LM
Lindsay M.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2013 Category: Collision
Lindsay said they were very helpful and they finished the work quickly.
This review was collected via phone interview by Customer Research Inc.

CB
Cecilia B.
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2013 Category: Collision
Cecilia said the business is the best.
This review was collected via phone interview by Customer Research Inc.

DD
Deryle D.
TX
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/04/2013 Category: Collision
Deryle said his overall experience was not satisfactory because he is still waiting for a brand new GM fender. The aftermarket fender they used caused a gap around his headlights. He was not kept adequately informed because they didn't call him about the progress of the repair. His wife communicated with the insurance company. He said he was not satisfied with the estimator because she did not return his call or tell him how the repairs were progressing. He would not recommend the business because his fender has gaps. They did not keep him informed and when he called, they did not call back.
This review was collected via phone interview by Customer Research Inc.

LW
Leldon W.
TX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/04/2013 Category: Collision
Leldon said the repair was slow. The vehicle was at the facility for over a month. He said he believes there were some insurance delays.
This review was collected via phone interview by Customer Research Inc.

KD
Karra D.
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/02/2013 Category: Collision
Karra said there was a 1 to 2 week delay and the business told her it was because of parts.
This review was collected via phone interview by Customer Research Inc.

JH
Joseph H.
TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2013 Category: Collision
Spoke with Ms. Joseph H. She stated she did not have any problems with the level of repair services and support she received. The staff performed a nice job.
This review was collected via phone interview by Customer Research Inc.

RH
Russell H.
TX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/31/2013 Category: Collision
Russell said the repair took too long. The vehicle was delayed 1 week. This business did not call or email to alert Russell of the delay. Russell said the emails were not effective in communicating anything about the delay. The emails were effective in telling what steps were being taken to repair the vehicle.
This review was collected via phone interview by Customer Research Inc.