Baytown Auto Collision Center

They towed my car to their business (totaled) and stole an umbrella, a case full of CD's and a usb cable from my car.

Jr fixed my wife's Cadillac and had a professional job ,paint matched perfectec

April said she had used this business before because her son had recommended them to her and they did such a good job she came back this time. She said she would definitely recommend this business if they weren't closing down.

Joann said everything was fine at this business. It took long time for the repairs to be done due to an insurance company delay and the wrong part was sent to this business.

Sharon said they were pretty good.

Faye said everything was fine.

Dale said they did a good job. He said the work took longer than he expected, but the vehicle was ready on time. He said he wasn't kept informed and he had to call them for updates. They have done work for him in the past and they have done a good job.

Spoke with Pat. He said touch-ups needed to be done to the vehicle and there was no promised time provided. The business did not keep him adequately informed, he had to call in himself. He stated he was not satisfied with their communication because they failed to notify him on the process of the repair.

Spoke with Rochelle. She said this business didn't take care of things well. She said the experience ended up costing her more money than it should have. She said there was some miscommunication between this business and the insurance company. The paint work was done, but they did not check for the squealing noise. She said the customer service was poor. Her vehicle was taken to the service department of this business and they couldn't find anything wrong. She left this business and took her vehicle to a different business. The other business found the issues with her vehicle. She said she has no idea when it was ready. She was told that the insurance company wouldn't pay for the use of the loaner vehicle after the 4th of February. She paid for the additional two days on the loaner vehicle. She had to call this business for updates. She said Vickie did an excellent job and she was nice, but overall her whole experience was horrible. She would not recommend this business because they didn't take care of her. She said she doesn't want to come back to this business.

Ronald said the quality of the work was good.

Dell said they do an outstanding job and the work is done quickly. They are a great company and everything was done just as they said it would be.

Angel said she is very unhappy because they did not complete the body work, but she chose not to elaborate. She said she believes her vehicle was ready about 15 to 18 days late. She was told there was a parts delay and then she was told there was an issue with the adjustor. She had to call them for information. She would not recommend this business based on this experience.

Aldon said they're very thorough and they always do a really good job. They always make sure they get the job done right and the vehicle is always clean when he gets it back.