Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

446 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 1 day ago

Reviews


DT
DAN T.
Rockford, MI
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Timely service
I was running out of time to get my oil changed before vacation. They fit me in early in the morning and had my car done and I was on the road in a very timely manner. They were courteous and efficient.

SK
SHARON K.
Grand Rapids, MI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
oil change
trust them completely to advise regarding maintenance of my vehicle

NB
Nancy B.
Rockford, MI
Honda Civic del Sol
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Nancy said that they picked her up and took her home, and it cost what he said it would cost.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Grand Rapids, MI
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2018
Quick and friendly
Thanks for the great customer service

RB
Rod B.
Rockford, MI
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Rod said the service is always very good and the staff is professional.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Rockford, MI
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Can get our car in very quickly!
Great job!!

JE
Jodi E.
Rockford, MI
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Spoke with Steve. He said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

LB
LLOYD B.
Belmont, MI
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Been with Ted for 20+ years.
Honest and friendly service coupled with accurate mechanical diagnosis. I trust no other auto repair service.

GM
GEORGE M.
Belmont, MI
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great service!
I’m confident that the material used and procedures are up to BMW standards. Proper care is very important to me and their being local makes it all the better.
Ted T. from Bella Vista Auto Service responded on 09/24/2018

Thank you George, always a pleasure to serve you.

Ted Trocke

Owner

616-874-4444


BB
Bryan B.
Rockford, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Bryan said that this business did a great job on his vehicle. He would recommend them.
This review was collected via phone interview by Customer Research Inc.
Ted T. from Bella Vista Auto Service responded on 09/21/2018

Thanks Bryan

Ted Trocke

Owner

616-874-4444


PM
Plip M.
Grand Rapids, MI
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Plip said this business got him in same day, and he got his evaluation for the vehicle he was going to purchase the same day. They did everything he wanted, and their information was very valuable to him.
This review was collected via phone interview by Customer Research Inc.

RS
Ray S.
Rockford, MI
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Ray said the business does everything. They came and picked up the vehicle, did the trouble shooting, fixed things up right and took it back. He appreciates the work that is done.
This review was collected via phone interview by Customer Research Inc.

GH
GARY H.
Rockford, MI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Oil change plus!
Had the CRV in for an oil change today. When BVA does an oil chang your car gets a physical. They check everything out and point out what to keep an eye on and when to expect to replace it. I have been a customer of BVA for over 14 years and have never felt I was being sold a bill of goods or being up sold.

FC
Fred C.
Springfield, VA
Lexus LS 430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/22/2018 Category: Service
Fred said the mechanic put in a filter and charged him for it without asking.
This review was collected via phone interview by Customer Research Inc.

DH
Del H.
Rockford, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Del said the employee was clear in defining what was wrong with his vehicle and came within what was quoted. Ted, the owner, is a nice guy. This was a good experience for him.
This review was collected via phone interview by Customer Research Inc.

TB
Tom B.
Rockford, MI
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Tom said he appreciated the way he was treated at this business. It was a good inspection. He had an issue with his brakes. The staff member drove it and showed him nothing had to repaired right away. The employees are always courteous and knowledgeable. They have the ability to diagnose, and they didn't up sell.
This review was collected via phone interview by Customer Research Inc.

TL
Thresa L.
Rockford, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Thresa said she loves the business. It's easy to call and make an appointment, and when she brings her vehicle in, the staff get the service done in a timely fashion. The prices are reasonable and the waiting room is nice and clean.
This review was collected via phone interview by Customer Research Inc.

MC
Mike C.
Rockford, MI
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Mike said the service was relatively quick. Their prices were competitive.
This review was collected via phone interview by Customer Research Inc.

WH
Willam H.
Rockford, MI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
William said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

GM
Gavin M.
Rockford, MI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Gavin said the staff was fast and efficient.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 446 in total