Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

415 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 21 days ago

Reviews


JT
Janet T.
Rockford, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018
Excellent Service
I am very grateful for Bella Vista Auto Service! Ted goes above and beyond in his approach to keeping my vehicle running safely. He is knowledgeable and honest. My dad brought his vehicle to BVAS and I will recommend it to all of my kids as well.

CP
Casey P.
Rockford, MI
Chevrolet Cobalt
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2018 Category: Service
Casey said the business owner is a bit gruff. They could use better customer service skills. The service provided is fine.
This review was collected via phone interview by Customer Research Inc.

TL
Thresa L.
Rockford, MI
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Thresa said it was fast, friendly service. She trusts the advice they give her.
This review was collected via phone interview by Customer Research Inc.

BE
Bret E.
Rockford, MI
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Bret said there were no issues. He appreciated that they were efficient, and communicative.
This review was collected via phone interview by Customer Research Inc.

AB
Aaron B.
Traverse City, MI
Jeep Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Aaron said they were highly accurate. They performed preventive services. Also, they are better than other business and they did not get upset when he chose the cheapest service.
This review was collected via phone interview by Customer Research Inc.

PB
Paul B.
Rockford, MI
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Paul said the staff was helpful, straight to the point, and easy to deal with. The most important part was that they communicated well.
This review was collected via phone interview by Customer Research Inc.

EE
Ethel E.
Rockford, MI
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Ethel said she pulled into this business needing a light and they got right on it.
This review was collected via phone interview by Customer Research Inc.

WV
William V.
Rockford, MI
INFINITI M35
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
William said the staff diagnosed the problem, and he fixed it.
This review was collected via phone interview by Customer Research Inc.

BO
Brent O.
Ravenna, MI
Chevrolet Tahoe
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/17/2018 Category: Service
Brent said his brother had his vehicle here and the employees never fixed the problem, even after they brought it back a second time.
This review was collected via phone interview by Customer Research Inc.

DF
Denise F.
Rockford, MI
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Denise said the staff repaired everything she needed, and she's satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

KD
Kyle D.
Grand Rapids, MI
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018 Category: Service
Kyle said the service was really good.
This review was collected via phone interview by Customer Research Inc.

JO
Joel O.
Hudsonville, MI
Chevrolet Suburban
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/15/2018 Category: Service
Joel said he had to bring his vehicle to the business twice. A small coolant leak turned into a large one, because the staff didn't install the part properly. He said they didn't fix the problem.
This review was collected via phone interview by Customer Research Inc.

LS
Leah S.
Comstock Park, MI
Pontiac Grand Prix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018 Category: Service
Leah said the business is quick.
This review was collected via phone interview by Customer Research Inc.

LW
Lynn W.
Rockford, MI
Cadillac CTS Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018 Category: Service
Lynn said the business was recommended to her by a friend and the service was good.
This review was collected via phone interview by Customer Research Inc.

KB
KAY B.
Rockford, MI
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
consistently excellent
great neighborly auto repair---honest, fast, & great service.

MM
Mike M.
Greenville, MI
Saab 9-3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Mike said he likes dealing with this facility. They're convenient and do a good job.
This review was collected via phone interview by Customer Research Inc.

PC
Paula C.
Rockford, MI
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Paula said she was pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

MR
MIKE R.
Rockford, MI
Buick Rendezvous
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018
Great Service
I want to thank you for taking care of my daughters car. It has a lot of miles on it and you watch to make sure everything is safe and sound for her.
Ted T. from Bella Vista Auto Service responded on 02/15/2018

Thanks Mike, we are now working on the 3rd generation of Rozzano vehicles!

Ted Trocke

Owner

616-874-4444


BS
BECKY S.
Rockford, MI
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018
Very quick and honest
Thanks Ted for getting me in so quickly and noticing the other little things that needed to be done!

WR
Walt R.
Rockford, MI
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Walt said Ted did a good job.
This review was collected via phone interview by Customer Research Inc.