ReScore Reviews™ (2)
Have to admit. I just do not get it. Our entire program is based on maintaining your vehicle better than any other shop in town. To do this we give a FREE inspection every time we see the vehicle for Our Everyday Lube Oil Filter Special. By routinely inspecting the vehicle, we can catch things before they go bad and keep up with the vehicle maintenance. Sounds like a good plan...huh?
Well we received from you the second lowest score possible because of the inspection.....not because we did any of the repairs and/or services but simply because we found several services or repairs the vehicle needs....and you mentioned timing belt......our records show that in 2010 we were given the information that the timing belt had been done at 156,000 miles and would therefore not be due until 256,000 miles.....and the other puzzling issue....we haven't even seen this vehicle since March 2012.....and we get a terrible "reputation busting" 2 rating for a vehicle we did nothing to....two years ago......
You know.....I certainly appreciate your business. I certainly appreciate your family's business. I would respectfully ask that you re-consider this rating. I take our customer service ratings very seriously and feel this one is undeserved.
I am totally lost. During the entire process we talked. We knew it would be almost $1300 before the brakes were found which added another $250. We also discussed everything before taxes. The total was almost $1700 and I do think there was a slight misunderstanding of a 59.95 alignment charge plus tax which I undertsood and corrected by crediting the charge off of the invoice. I knew everything was fine when you came back to my sales office and apologized to me about your outburst over the alignment fee misunderstanding. We shook hands and I thanked you for your business and apologized for the misunderstanding. All seemingly was well and correct. Then I receive a terrible review basically accusing me of stealing $400. Then I called you and all you suddenly remember is the quote before the tires were removed and your brakes we found to be worn out. And Kim and I both remember you specifically saying that this is going to get us up around 16 or 17 hundred dollars .... now the work is completed, the invoice is paid and we were suppose to be $400 dollars less?? I am totally lost. We take our business and the way we treat our customers very seriously. That's why we have a 97% approval rating and no one saying we are misquoting them out of hundreds of dollars. I am totally lost. But I would sure like to know what happened to cause another outburst.