ReScore Reviews™ (2)
I tried to contact Robert several times with no success .... Our Lube ,Oil, and Filter special includes A Rotate and Air,Computer Spin Balance of all 4 tires, and a 100 point free visual inspection of the vehicle ... which is a $100 value .... We try to be very thorough on every vehicle that we inspect and there may be some times where we will miss something small that we catch on the next oil change ... Robert has been a good customer of ours for some time now and I would like to know if we did miss something that he noticed.
I spoke to Emily and she did say that the dealer told her that the left front hub was not loose and that they did align her vehicle .... and then I also told her that we do have free rotation with every tire puchased and that I would like the opportunity to inspect the vehicle again when we rotate the tires with her being present just to cure my own curiosity ... she told me " no problem " and that when it is time to rotate she will be here to get it done ... The vehicle is a 2010 Chevrolet Impala with 24,000 miles on it ... We have a saying around here ... " Just because a part we replace on a vehicle is new ... does not mean that the new part can not be bad " .... same goes with vehicles with 24,000 miles on them !
I spoke to Mr Beshears about his situation of us not calling him back in a timely manner ... As with any business when things start to heat up and it gets busy ... That is not the time to drop the ball and not get back with the customer ... His vehicle woulld not start and we had to call a wrecker to go pick it up ... several hours had passed and it still was not picked up He was concerned that it was a friday and that his vehicle would not get picked up to get to our shop in time to get fixed ... well it did get picked up and we did get his vehicle on the road again ... I apologized to him and he was grateful to us for getting his car running again.
Next time you come in for service, bring this response in for $10.00 off.
The cost of mounting and balancing somebody's tire is $25.00 and that may seem expensive but that's menu pricing on a service we never do. It's also not our focus. We are a complete one stop car care service center to our customer.
I notice you have never used use before or after we mounted the tire. Hopefully this $10.00 off will help you consider us and all we do including Our Everyday Lube Oil Filter Special.
April we are sorry you were inconvenienced. But we are a different breed of cats when it comes to just a normal oil change. Unlike everyone else in the lube business, we are not a fast lube. We use Our Everyday Lube-Oil-Filter Service as our opportunity to completely inspect your vehicle along with rotating and balancing the tires. This allows us to keep you aware of what needs to be done before it needs to be done. Our Goal is to maintain your vehicle better than any other shop. So a "normal oil change" takes about an hour to an hour and a half. But that just part of the story. For the past 15+ years we have featured FREE Pick Up and Delivery within 5 miles (and we go further) of Downtown and it has been wildly successful. Over 80% of our business is now FREE Pick Up and Delivery. Which means the day you "dropped yours off" we had too many vehicles to do in too short of a time frame with as many as ten vehicle being picked up. So here's what I would like to propose. Allow us to begin picking up and deliverying yours. It's FREE. Call us the day before and we will get it scheduled. Bring in this response and we will give you $20.00 off your next Everyday Lube Oil Filter Special.
We appreciate you and your business and want to do everything we can to keep it.