Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65
4.7

( 1295 Reviews )

ReScore Reviews™ (12)

ReScore
Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5Overall Rating 4.66667/5rating 4.66667
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


KJ
Keith J.
Neshkoro, WI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2019 Category: Service
mmmmmmmmmmmm
mmmmmmmmmmmmmmmmmmmmm

JS
John S.
Appleton, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Very courteous and professional!
Bergstrom has always been very accommodating whenever I have brought my vehicle in. Good job!
Joe H. from Bergstrom Hyundai responded on 11/20/2019

John, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service.  

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

KC
Kimberly C.
Greenville, WI
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great Service and Environment
All was great …..I do need to contact my Sales Rep because I still need the A Package done to my vehicle and the Service Techs could not help me set that up, thought it odd but will reach out to him
Joe H. from Bergstrom Hyundai responded on 11/20/2019

Kimberly, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service.  Feel free to respond to this email with the preferred day and time for the Package A protection application.  I can help facilitate that for you.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

KM
Karen M.
Menasha, WI
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
The people make Bergstrom great.
Bergstrom has quite a variety of vehicles to choose from. Very clean in every aspect which is well and good . The people are recognized as they meet our needs . One particular employee who stands out is Katie Vanderwielen. I had the pleasure
of communicating with Katie for weeks. Katie is everything in a person, and employee that makes one successful. Bergstrom is blessed with a great team ! I was impressed, you are appreciated. I apologize for late response.

Sincerely,
Karen Meyer
Joe H. from Bergstrom Hyundai responded on 11/18/2019

Karen, Thank You for the feedback regarding your recent service.  Our Hyundai team looks forward to continuing the 5-star level treatment!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Friendly service
I appreciated that I was able to set up the appointment at the last minute and received excellent service.
Joe H. from Bergstrom Hyundai responded on 11/15/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing to accommodate your needs with 5-star level service.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Hortonville, WI
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Regularly scheduled maintenance appointment
Thorough work completed in a timely manner
Joe H. from Bergstrom Hyundai responded on 11/13/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service for you and your vehicle.

 

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Great, friendly service
Very good all around service, all staff was also very friendly.
Joe H. from Bergstrom Hyundai responded on 11/13/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service for you and your vehicle.

 

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

KB
Kegan B.
Neenah, WI
2010 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Great service
Quick service, friendly staff. Sam did a great job getting me taken care of. Overall a great experience.
Joe H. from Bergstrom Hyundai responded on 11/06/2019

Kegan, Thank You for the feedback regarding your recent service.  Sam, and the rest of the team, look forward to continuing the 5-star level treatment for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

MJ
Matt J.
Winneconne, WI
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Bergstrom Hyundai service department very efficient
Bergstrom Hyundai service department was very efficient and didi the job right the first time.
Joe H. from Bergstrom Hyundai responded on 11/04/2019

Matt, Thank You for the feedback regarding your recent service visit.   We look forward to continuing the 5-star level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

EM
Emmanuel M.
Fond Du Lac, WI
2013 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Honesty, professional, and fast.
They did an awesome job.
Joe H. from Bergstrom Hyundai responded on 11/04/2019

Emmanuel, Thank You for the feedback regarding your recent service visit.   We look forward to continuing the 5-star level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Kaukauna, WI
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2019 Category: Service
Excellent customer service
I called for an oil change and could get in the next day.
Joe H. from Bergstrom Hyundai responded on 10/28/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

LV
Lea V.
Wrightstown, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Bergstrom service is great
Rodney always comes and checks in on me when I am there for service work.
Joe H. from Bergstrom Hyundai responded on 10/25/2019

Lea, Thank You for the feedback regarding your recent service.  It's nice to have our whole team make sure that your service experience is an enjoyable one.  We look forward to continuing the 5-star level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

JW
John W.
Neenah, WI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Great service
I will continue to schedule service at Bergstrom Hyundai as they provide excellent service.
Joe H. from Bergstrom Hyundai responded on 10/24/2019

John, Thank You for the feedback regarding your recent service.  Our team looks forward to continuing the 5-star, excellent service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

GZ
Gene Z.
Appleton, WI
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
service
took care of my headlight problem
Joe H. from Bergstrom Hyundai responded on 10/22/2019

Gene, thank you for the feedback regarding your recent service.  Glad we earned a full 5-star rating.  The team looks forward to continuing that level of service for you in the future.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Kaukauna, WI
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Oil change and snow tires
Easy to deal with and polite people.
The web site to set up a service appointment is difficult and awkward
Joe H. from Bergstrom Hyundai responded on 10/18/2019

Thank You for the feedback regarding your recent service.  Glad to hear we could get back on track, once face to face.  I'll pass on the info regarding the scheduling website being a bit awkward.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

CJ
Catherine J.
Appleton, WI
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
People very courteous. Let me know ahead of time that they were running behind. So i knew what to expect.
Very good
Joe H. from Bergstrom Hyundai responded on 10/15/2019

Catherine, Thank You for the feedback regarding your recent service.  The team here is looking forward to continuing the 5-star level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

DR
David R.
Appleton, WI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2019 Category: Service
Excellent care
Every thing was easy for me.
Joe H. from Bergstrom Hyundai responded on 10/14/2019

David, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

AA
Adelle A.
Gladstone, MI
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Super Service
Bergstrom’s service department was efficient from beginning to end.
Joe H. from Bergstrom Hyundai responded on 10/12/2019

Adelle, Thank You for the feedback regarding your recent service.  Our team strives to earn the full 5-star ratings every time and vows to continue that level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

PL
Patrick L.
Appleton, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Can’t Go Wrong!
Clean, friendly, efficient, knowledgeable, organized, welcoming
Joe H. from Bergstrom Hyundai responded on 10/09/2019

Patrick, Thank You for the feedback regarding your recent service.  Our team looks forward to continuing the 5-star level service for you and your vehicle.

 

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Pine River, WI
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Service
Excellent
Joe H. from Bergstrom Hyundai responded on 10/09/2019

Thank You for the feedback regarding your recent service.  Our team looks forward to continuing the 5-star level service for you and your vehicle.

 

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com