Bergstrom Hyundai

Overview

1022 Reviews

5 star

77%

12%

ReScore Reviews™ (8)

ReScore

Original

93% Would Recommend

100% Business Response

Latest Review 1 day ago

Reviews

All Service

Jaime R.

Appleton, WI

2018 Hyundai Kona

Verified Customer

11/19/2018 Category: Service

Great Service

Great service, clean and accommodating waiting room, easy booking process. Thank you!

Recommended

David G.

Bellevue, WI

2016 Hyundai Genesis

Verified Customer

11/17/2018 Category: Service

Basic Service Visit

Just an oil change. But I had several unrelated questions regarding vehicle features and the staff was very accommodating and able to provide answers.

Recommended

Joe H. from Bergstrom Hyundai responded on 11/19/2018

David, Thank You for the feedback regarding your recent service. Glad to hear the team was able to handle your service needs and answer your questions. Wondering what we can do in the future to earn a full 5-star rating from you. Please email or call me to further discuss this.
Thank You again for the feedback!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer

Oshkosh, WI

2017 Hyundai Santa Fe S

Verified Customer

11/17/2018 Category: Service

Great Service

Great service with friendly people

Recommended

Joe H. from Bergstrom Hyundai responded on 11/19/2018

Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer

Kaukauna, WI

2016 Hyundai Sonata Hyb

Verified Customer

11/16/2018 Category: Service

Wonderful experience

Customer service representative was great

Recommended

Joe H. from Bergstrom Hyundai responded on 11/19/2018

Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer

Neenah, WI

2011 Hyundai Sonata

Verified Customer

11/15/2018 Category: Service

Fast Service

My car was diagnosed and repaired on a very short notice. Thank you.

Recommended

Joe H. from Bergstrom Hyundai responded on 11/19/2018

Thank You for the feedback regarding your recent service. We strive to achieve full 5-star ratings from all of our guests. Let me know what we can do in the future to earn a full 5-star rating from you in the future.
Thank You again for your feedback.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Steven S.

Appleton, WI

2014 Hyundai Sonata

Verified Customer

11/15/2018 Category: Service

Engine Replacement

Went in for oil change and found out that I needed the engine replaced (under warranty) - got loaner car and replacement was completed in a week.

Recommended

Joe H. from Bergstrom Hyundai responded on 11/19/2018

Steven, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer

Oshkosh, WI

2015 Hyundai Sonata

Verified Customer

11/13/2018 Category: Service

Service

Nice staff!

Recommended

Joe H. from Bergstrom Hyundai responded on 11/13/2018

Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

John P.

Appleton, WI

2015 Hyundai Elantra

Verified Customer

11/11/2018 Category: Service

convenient location

I did answer yes for recommending Bergstrom as I had to answer yes or no; but the true recommendation would be what service my friend/family member needed as I believe there are many areas that could be improved on at Bergstrom. Especially fair pricing of cars and services to begin with to avoid the hassles of getting other quotes and other time consuming tasks to get the fair deal.

Recommended

Joe H. from Bergstrom Hyundai responded on 11/12/2018

John, Thank You for the feedback regarding your recent service. Sorry to hear that we fell short of the set expectations. Glad to hear the advisor quickly corrected the listed short comings. Let me know if there is anything additional we can do to continue to clarify and remedy the previous service.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Lauren T.

Appleton, WI

2014 Hyundai Elantra

Verified Customer

11/09/2018 Category: Service

Bergstrom is great!

I took my car in for an oil change at 57000 miles and they gave me a call that my air and engine filters needed changing - did I want that service? They also let me know that my rear tires are close to needing replacing, but my front tires are good, so they told me I could wait until my next service for that, or come in sooner if it felt unsafe. I like that they didn't try to push extra services to make more money, but also made sure my car got everything it needed to be safe and functional!

Recommended

Joe H. from Bergstrom Hyundai responded on 11/12/2018

Lauren, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service relationship!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

William G.

Hortonville, WI

2016 Hyundai Sonata

Verified Customer

11/09/2018 Category: Service

Good service, free cookies!

Got my car serviced quickly. (Without an appointment) and got free coffee and cookies too!
Can’t beat that!

Recommended

Joe H. from Bergstrom Hyundai responded on 11/12/2018

William, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service relationship!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Beth L.

Appleton, WI

2016 Hyundai Santa Fe S

Verified Customer

11/08/2018 Category: Service

Easy to schedule, always professional.

very friendly and accomodating

Recommended

Joe H. from Bergstrom Hyundai responded on 11/12/2018

Beth, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service relationship!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Scott S.

Greenville, WI

2017 Hyundai Santa Fe

Verified Customer

11/07/2018 Category: Service

Service

Excellent service at Bergstrom

Recommended

Joe H. from Bergstrom Hyundai responded on 11/08/2018

Scott, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Terry S.

Oshkosh, WI

2016 Hyundai Tucson

Verified Customer

11/07/2018 Category: Service

Long wait time.

Recommended

Joe H. from Bergstrom Hyundai responded on 11/08/2018

Terry, Thank You for the feedback regarding your recent service. I believe we've followed up with you regarding your concerns. If not, please let me know by replying to this email or calling me at 920-749-3232.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

John S.

Oshkosh, WI

2014 Hyundai Elantra Gt

Verified Customer

11/06/2018 Category: Service

John Schaefer

John Vang Was very courteous and knowledgeable about my vehicle had to order a part to complete the maintenance excellent service manager

Recommended

Joe H. from Bergstrom Hyundai responded on 11/07/2018

John, Thank You for the feedback regarding your recent service. Glad to hear that John and you where able to make a connection and get your vehicle handled. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Karen H.

Sherwood, WI

2006 Hyundai Elantra

Verified Customer

11/03/2018 Category: Service

Friendly, helpful, professional staff that gets the job done.

And I appreciate the shuttle service and car wash.

Recommended

Joe H. from Bergstrom Hyundai responded on 11/05/2018

Karen, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Alyssa B.

Black Creek, WI

2012 Hyundai Sonata

Verified Customer

11/02/2018 Category: Service

Thanks:)

Thank you so much to Garrett and Eric for going above and beyond when I ran into a problem with my car. I appreciated all of the help from them when I had a flat tire 30 minutes away and could not get the lug nut locks off my tires. Thanks again:)

Recommended

Joe H. from Bergstrom Hyundai responded on 11/05/2018

Alyssa, Thank You for the feedback regarding your recent service. Glad to hear your vehicle concern was taken care of in true Bergstrom fashion. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Freddy S.

Appleton, WI

2018 Hyundai Elantra

Verified Customer

11/01/2018 Category: Service

Great costumer service

Recommended

Joe H. from Bergstrom Hyundai responded on 11/02/2018

Freddy, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer

Menominee, MI

2018 Hyundai Santa Fe S

Verified Customer

11/01/2018 Category: Service

SERVICE APPOINTMENT

Consider this average service...

Joe H. from Bergstrom Hyundai responded on 11/02/2018

Thank You for the feedback regarding your recent service. It appears we fell well short of expectations set. Is there anything we can do to make this right with you? Let me know by responding to this email or calling me at 920-749-3232.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Aaron M.

2017 Hyundai Sonata

Verified Customer

10/30/2018 Category: Service

So Easy

Super easy to make an appointment. Always well withing the time estimate.

Recommended

Joe H. from Bergstrom Hyundai responded on 11/01/2018

Aaron, Thank You for the feedback regarding your recent service. Glad to hear that our systems and processes make your service visit a 5-star experience!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Gwen B.

Appleton, WI

2013 Hyundai Tucson

Verified Customer

10/30/2018 Category: Service

Above and beyond

My guy that was in charge of my car, Eric, went above and beyond to help fix my car. I was extremely happy!

Recommended

Joe H. from Bergstrom Hyundai responded on 10/30/2018

Gwen, Thank You for the feedback regarding your recent service. We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

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Location

Address

3023 Victory Lane
Appleton, WI 54913

(920) 749-3232

Send a message

http://www.appletonhyundai.com/

About Bergstrom Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.

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Vehicle Reviews

Bergstrom Hyundai

Overview

1022 Reviews

ReScore Reviews™ (8)

Reviews