Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1188 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.6363645/5Overall Rating 4.6363645/5Overall Rating 4.6363645/5Overall Rating 4.6363645/5rating 4.6363645
Original
Overall Rating 2.18182/5Overall Rating 2.18182/5rating 2.18182rating 2.18182rating 2.18182
93% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


MR
Mike R.
Appleton, WI
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019 Category: Service
Good service and professional
Pleased with service and staff

Verified Customer
Oshkosh, WI
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
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Joe H. from Bergstrom Hyundai responded on 06/19/2019

Thank You for the feedback regarding your recent service.  We strive to earn full 5-star ratings from all of our guests.  Let me know what we can do better in the future to earn a 5-star rating from you.  Thank You in advance for any additional feedback.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2009 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/18/2019 Category: Service
Good service, still expensive
Good service, still expensive
Joe H. from Bergstrom Hyundai responded on 06/18/2019

Thank You for the feedback regarding your recent service.  We strive to earn full 5-star ratings from all of our guests.  Let me know what we can do better in the future to earn a 5-star rating from you.  Thank You in advance for any additional feedback.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
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Joe H. from Bergstrom Hyundai responded on 06/18/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
20,000 mile service
ok
Joe H. from Bergstrom Hyundai responded on 06/17/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service.

 

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Review
Customer service
Joe H. from Bergstrom Hyundai responded on 06/17/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service.

 

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Neenah, WI
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Service employees
Great to work with
Joe H. from Bergstrom Hyundai responded on 06/17/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Kaukauna, WI
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great service
Great service
Joe H. from Bergstrom Hyundai responded on 06/14/2019

Thank You for the feedback regarding your recent service.  We strive to earn full 5-star ratings and vow to continue that level of service for you and your vehicle in the future.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Great service
Great service. Best ever.
Joe H. from Bergstrom Hyundai responded on 06/13/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2019 Category: Service
What’s this?
Very good service
Joe H. from Bergstrom Hyundai responded on 06/10/2019

Thank You for the feedback regarding your recent service.  We strive to earn full 5-star ratings from all of our guests and would like to know what we can do better to earn a full 5-star rating from you next time?

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

DG
David G.
Bellevue, WI
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019 Category: Service
Fast, Courteous, Professional
Like I said, Fast, Courteous, Professional!
Joe H. from Bergstrom Hyundai responded on 06/10/2019

David, Thank You for the feedback regarding your recent service.  Our team loves to hear about their wins and strives to continue the 5-star level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

SS
Sheryl S.
Weyauwega, WI
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Customer service is tops.
Great customer service.
Joe H. from Bergstrom Hyundai responded on 06/10/2019

Sheryl, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star level service for you and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

DS
David S.
Menasha, WI
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
I have never had a problem.
I have never had a problem when taking my car to Bergstrom. The staff takes care of me and has a very comfortable place to wait while my car is being serviced.
Joe H. from Bergstrom Hyundai responded on 06/10/2019

David, Thank You for the feedback regarding your recent service.  Glad to hear our team is helpful and knowledgeable during your visits.  We look forward to continuing the 5-star level service.

 

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

RZ
Russell Z.
Nekoosa, WI
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Oil and filter change and 80,000 mile check up.
Erika Vanevenhovel was helpful with listening and answered all my questions and provided the estimated cost.
Joe H. from Bergstrom Hyundai responded on 06/10/2019

Russell, Thank You for the feedback regarding your recent service.  Glad to hear Erika was helpful and knowledgeable during the visit.  We look forward to continuing the 5-star level service.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Appleton, WI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Very accommodating.
Great, friendly service.
Joe H. from Bergstrom Hyundai responded on 06/06/2019

Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

JW
James W.
Appleton, WI
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Friendly
Friendly service personnel.
Joe H. from Bergstrom Hyundai responded on 06/06/2019

James, Thank You for the feedback regarding your recent service.  We look forward to continuing the 5-star service!

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

GN
Gary N.
Appleton, WI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Always Easy to Deal With
These guys make getting your car serviced very simple and straight forward. Unlike other dealers, they never push anything unnecessary or try to sell you another car while you wait. They have a nice lounge to wait in with numerous amenities.
Joe H. from Bergstrom Hyundai responded on 06/05/2019

Gary, Thank You for the feedback regarding your recent service.  We try to focus on your needs and the needs of your vehicle.  Glad to hear it shows:)  We look forward to continuing the 5-star level service for you  and your vehicle.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

RB
Randall B.
Appleton, WI
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Recall to reprogram computer ECM
Knowledge of the service staff, being courteous, clean service area
Joe H. from Bergstrom Hyundai responded on 06/04/2019

Randall, Thank You for the feedback regarding your recent service.  Our team strives to present and offer everything you noticed.  We look forward to continuing to be your service provider.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

PK
Penny K.
Appleton, WI
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Penny's review
The team members in service are awesome - specifically John and Sa. Professional, friendly and helpful
Joe H. from Bergstrom Hyundai responded on 05/30/2019

Penny, Thank You for the feedback regarding your recent service.  We feel our service team here is strong and focused, glad it shows.  We look forward to continuing the 5-star service.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com

Verified Customer
Oshkosh, WI
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Friendly service
We bought our new car, and the airbag light was on. They fixed it right away. The sunroof also did not work. We brought it back and the motor was not the issue. Waiting for switch. We were wondering why they did not check sunroof before selling the car. Other wise the service dept. is excellent.
Joe H. from Bergstrom Hyundai responded on 05/30/2019

Thank You for the feedback regarding your recent service.  I will check into the status on the current repair and have someone reach out to you.

Joe Hengel
Assistant Service Manager
Bergstrom Victory Lane Imports
920-749-3232
jhengel@bergstromauto.com