Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

430 Reviews

100% Would Recommend
Latest Review about 15 hours ago

Reviews


BG
Barbara G.
Foster City, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Always professional, always complete the job in a timely manner.
We have had our cars serviced at Big E for 10 years and appreciate their work, their courteousness and their efficiency.

TB
Theresa B.
Daly City, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Great guys, honest
Love coming here, I know I can trust them and they do great, fast work.

Verified Customer
San Mateo, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Quick friendly. Service
Big E gets the job done on a timely manner and is slays nice to deal with

RF
Rob F.
California
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Rob said the service was quick and convenient.
This review was collected via phone interview by Customer Research Inc.

MB
Michael B.
San Diego, CA
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2018 Category: Service
Michael said he was quoted one price that rose to three times that amount.
This review was collected via phone interview by Customer Research Inc.

AF
Alana F.
Foster City, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Honest and trustworthy!
They are so honest and helpful. The prices are very reasonable and they can always get my car in pretty quickly.

CL
Christine L.
San Mateo, CA
INFINITI J30
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Always a great experience
I cannot remember how many years I have been going to Big E but they are the only Automotive Repair Service I use!

VP
Valerie P.
San Mateo, CA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Great service
Kirin and Walter are great! They have been servicing my family’s cars for over 15 years. They are knowledgeable, but more importantly, I trust them.

CC
Chris C.
San Mateo, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018 Category: Service
Chris said they are good at communicating issues about his vehicle. They are honest and dependable.
This review was collected via phone interview by Customer Research Inc.

AC
Anna C.
San Mateo, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Friendly and Professional service always
I have been using Big E Automotive' services for all mine and my families cars for many years, they have never fail me once. From all the other car repair shops I have used before, none of them can compare to the great services I get from Big E Automotive, they are so very professional and never ask me to pay for any extra parts or services unless absolutely necessary
They are always so friendly and helpful, and always deliver my car on schedule as they promised. I will never use another repair shop other than Big E automotive.
Thank you Walter and Kieran for all your help to me and my family and the great job to do to our cars.

Verified Customer
Hillsborough, CA
Lexus IS 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
My favorite car repair place!
Great place -- polite, helpful, trustworthy!

AC
Anna C.
San Mateo, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Friendly and Professional service always
Our family has been using Big E Automotive for all our cars' services for many many years.
We are always very satisfy with their service. They are so friendly and professional and very
reasonable prices too.

Highly recommend their service to all.

G
Mo G.
Redwood City, CA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Mo said this business had great service. Every thing was good. He was happy. They had good customer service. They gave him a time and they met the time. Every thing is working right. It was smooth.
This review was collected via phone interview by Customer Research Inc.

YH
Yabo H.
Santa Clara, CA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Yabo said the employee helping him was really helpful and was a nice person. The price was fair and the business gave him a good recommendation for his windshield fix. The service was good.
This review was collected via phone interview by Customer Research Inc.

HP
Hank P.
Burlingame, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Hank said that he has nothing but good things to say about the business and they do a really good job.
This review was collected via phone interview by Customer Research Inc.

OG
Owen G.
San Mateo, CA
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018
My VW CC car
I just purchased a second hand car from a dealership and took it straight to Kieran for the once over. He pointed out a few items that needed to be done to make it all up to date with services - dropped it off before going to work and picked it up afterwards. I always bring my cars to Big E - nowhere else

Verified Customer
San Mateo, CA
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Awesome service with the the most honest people.
Best in quality work with very reasonable pricing.

AB
Angie B.
Foster City, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Angie said they are amazing because she is able to pick up the phone, call them and go in the same day.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
San Mateo, CA
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Great service. Friendly owner and staff
I had my alternator replaced with a rebuilt one and it had a problem charging the battery. The warranty replacement took a little longer to get but once they received it, I was taken care of in one day. The team at Big E are very nice people and helpful. With so many places to pick from in San Mateo, I will be going back to Big E the next time I need a repair

MK
Mary K.
San Mateo, CA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
very knowledgeable
Walter and his team and very helpful and fairly priced.

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