Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

467 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


BW
Bob W.
San Mateo, CA
Chevrolet Pickup
Verified Customer
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10/07/2017
Big E Automative
Service is great and reasonable.

JQ
Johnny Q.
Menlo Park, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2017 Category: Service
Johnny said he would recommend this business for service. Walter always does a good job.
This review was collected via phone interview by Customer Research Inc.

KW
Karen W.
Pacifica, CA
Volkswagen Eos
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2017
Eos owner
Prompt, very customer-oriented, great servicing

DH
David H.
San Mateo, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017
personal service
personal and knowledgeable

KF
Ken F.
San Mateo, CA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2017 Category: Service
Ken said he was happy to have the work done. He was happy with the price, and it was all good.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
San Mateo, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2017
Concern for the operational condition of the vehicle.
Good job. i await hearing you have received the Dome light parts for the 2003 F100. Thanks

RC
Ross C.
San Mateo, CA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2017
...able to repair my car and diagnose problems so I do not have to pay for unnecessary repairs...
excellent, friendly, timely repair

ML
Max L.
Daly City, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2017 Category: Service
Max said he is satisfied with the service the business provides.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Foster City, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Spoke with Lily. She said the experience was excellent and she had no problems.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
San Mateo, CA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
David said the business was quick, inexpensive, and honest.
This review was collected via phone interview by Customer Research Inc.

EM
Everie M.
San Mateo, CA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Everie said the staff worked on her brakes and lights. Her check engine light came back on a couple days later and she tried to take it back to them, but they wanted her to leave her vehicle. She could not be without a vehicle, so she took it to the dealer and got everything done. They are not very convenient. She will not use them again because the way their business is set up will not work for her. She would recommend them and will see how things go when she takes the certificate to the Department of Motor Vehicles.
This review was collected via phone interview by Customer Research Inc.

SM
Shealagh M.
Hillsborough, CA
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2017
Consistently good service at fair prices
We have taken our cars to Big E for a number of years. Not only is the service consistently good and friendly, but Kieran and Walter are extremely honest and trustworthy. Our car broke down on a trip to LA a couple of years ago. The shop that AAA towed it to told us the transmission was shot and needed to be replaced for $6K. We called Kieran and he was suspicious given the symptoms. We had the car towed to San Mateo. Sure enough, the transmission was ok - Big E replaced a $150 part and it was good to go (and still running well 2 years later). In my experience, Big E never oversells what needs to be done, and they will prioritize the important stuff if you don't want to get multiple items done at one time. It's the only place we take our cars.

FI
Fredina I.
San Mateo, CA
Lexus ES 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017
Big E Auto!! Excellent!!!]
They're personable, friendly, knowledgeable, communicative.

GP
George P.
San Mateo, CA
Lexus IS 250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017
Great auto Shop
A Very ethical honest shop with very capable people who do excellent work.

LR
Larry R.
Foster City, CA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Larry said he was pleased with this business. Their parking was inconvenient.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
San Mateo, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017
Another satisfactory experience
I get much better service from Big E than from the dealer. It is probably less expensive as well but the primary reason is that your service is very personalized and I like doing business with Big E.

BG
Barbara G.
Foster City, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2017
efficient, always quality work, professional and friendly
Same as above - efficient, quality work and professional

EH
Erik H.
San Mateo, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2017 Category: Service
Spoke with Barbara. She said they are always very good, they get the job done quickly and she trusts them.
This review was collected via phone interview by Customer Research Inc.

PR
Peter R.
San Mateo, CA
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017 Category: Service
Peter said he has already recommended this business to others. He has been dealing with them for a while and they always offer him and his wife good service.
This review was collected via phone interview by Customer Research Inc.

CL
Chris L.
San Mateo, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017
Solid, fast service
I was recommended to this shop by AAA after my car had trouble starting. Took it into the shop for a full electrical test and had the car back later the same day with a better, recommended battery along with a lot of helpful advice for how to keep my car in running condition.

Displaying Review 161 - 180 of 467 in total