Billingsley Hyundai of Lawton


Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

532 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.5833333/5Overall Rating 4.5833333/5Overall Rating 4.5833333/5Overall Rating 4.5833333/5rating 4.5833333
Original
Overall Rating 2.41667/5Overall Rating 2.41667/5rating 2.41667rating 2.41667rating 2.41667
97% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Sharon B. on 02/21/2018
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" service 'review"
This was my first time to use Billingsley. Just an oil change but all went well. Everyone was friendly and out was very fast!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 05:22 PM
Gerald S. on 02/20/2018
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"Great service"
Oil change didn’t take a hour and half, very kind
Vehicle: 2017 Hyundai Veloster
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 04:06 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/21/2018

Thank you so much for the awesome review!  We appreciate your business and look forward to seeing you again!

Robert J. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer Care"
Service is always great but at my last visit I pointed out that the trunk lid had stopped rising after being unlatched. Diagnosis was dirt but the problem remains.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:03 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/21/2018

Thank you for taking the time to review our service department.  I am sorry that trunk problem still remains.  Please, at your convenience, bring your vehicle so that we can take another look.  Thank you again!

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Love the people who work there.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 12:18 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/21/2018

Thank you for the outstanding review!  We truly appreciate your continued business with us and look forward to seeing you again!

Michele P. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, as always"
I drive an hour to come to this dealership. There is a Hyundai dealership much closer to me, but they are terrible. This place is top notch!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 10:39 AM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/21/2018

Thank you for the awesome review!  We appreciate your business and your kind words.  We look forward to your next visit.  Thanks again!

Gloria R. on 02/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Every time I've taken my car here, the people have been very friendly and efficient in doing the work I've needed.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/12/2018
Service Type: Repair
Review Created: 02/18/2018 01:48 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/21/2018

Thank you so much for the awesome review!  We appreciate your continued business and look forward to seeing you again!

Rosemarie H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"everybody makes you feel welcome"
great staff,that makes you feel like family
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/16/2018 08:15 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/17/2018

Thank you so much for the awesome review!  We are happy that you feel as family because you are! We appreciate your business and look forward to seeing you again. 

Verified Customer on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
was very professional and helpful in getting the appointment I needed .
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/15/2018 06:55 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/16/2018

Thank you so much for taking the time to review our service department.  We appreciate your business and look forward to seeing you again!

Barbara T. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundi Service"
The service as always was great, I was meet right away by a rep and taken care of. the wait was short and painless. The waiting area was clean and there were refreshments available.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/15/2018 12:42 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/16/2018

Thank you so much for the great review!  We appreciate your continued business and your kind words.  Thank you again!

Alexis D. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great and fast service "
Good and fast service every time. Had a problem with my car when I took it to the dealership no questions asked I got my problem fixed.
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 08:49 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/16/2018

Thank you so much for taking the time to review our service department and giving us a great review!  We appreciate your business and look forward to seeing you again.

Billy H. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Experience at billingsley hundai"
Dealing with excellent caring people.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 02:02 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/16/2018

Thank you so much for the awesome review!  We truly appreciate your business and the kind words.  We look forward to seeing you at your next visit.  Thanks again!

Jimmy N. on 02/13/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly."
They get the job done, staff is always helpful and very politely! Will absolutely return.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/08/2018
Service Type: Repair
Review Created: 02/13/2018 09:42 AM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/13/2018

Thank you so much for the awesome review!  We appreciate your continued business and certainly look forward to seeing you again!

Verified Customer on 02/09/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
It was quick and great!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/06/2018
Service Type: Maintenance
Review Created: 02/09/2018 05:25 AM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/09/2018

Thank you so much for the awesome review!  We appreciate your business and look forward to seeing you again!

Verified Customer ReScore Review on 02/08/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Diligent and Persistent!"
I am very happy that I got my vehicle returned and it seems to be working properly. I appreciated the communication from Naomi and how well she took time to explain things to me with the service troubleshooting process of my vehicle. If nothing else, I will tell anyone see Naomi and she will take care of it! Awesome 5 out of 5 stars.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/07/2018 05:38 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Repairs"
Vehicle not repaired. Charged the diagnostic fee $125. Perhaps its the product itself Hyundai. The staff was very polite.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/05/2018
Service Type: Repair
Review Created: 02/07/2018 05:38 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/08/2018

I am truly sorry about the situation.  As you know, we have been diligently working to resolve the issue.  I will be in contact with you shortly regarding your vehicle.  If you have any questions in the meantime, please do not hesitate to call.

Verified Customer on 02/05/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Excellent service "
As always I was met at my vehicle with a smile. The service was good. The service took longer than I had anticipated because the car was out of alignment. I appreciate being told before my tires were so bad they need replacing.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 01/31/2018
Service Type: Maintenance
Review Created: 02/05/2018 08:14 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/06/2018

Thank you so much for taking the time to review our service department and allowing us to service your vehicle.  I am sorry for the longer wait time but am happy that we caught the issue before it became more costly.  We do appreciate your continued business and look forward to seeing you again!

Garry S. on 02/05/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Sarge"
?
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/05/2018 07:04 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/06/2018

I am sorry that you received less than a 5 star service.  I will be in contact with you shortly to discuss what we can do better at a future visit.  

Verified Customer on 02/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people good service."
Work is always done right, and the staff are alway polite and helpful.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/05/2018 07:22 AM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/06/2018

Thank you so much for the awesome review!  We appreciate your business and look forward to seeing you again!

Carolyn M. on 02/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Enjoyed the kindness and the service."
I’m not sure what you want to know about my reviews.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 01/25/2018
Service Type: Maintenance
Review Created: 02/02/2018 01:11 PM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/06/2018

Thank you so much for taking the time to review our service department and allowing us to service your vehicle.  We appreciate your business and look forward to seeing you again!

Verified Customer on 02/02/2018
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"Always Fast & Friendly"
I've been bringing our Sonata here since we purchased it for all it's maintenance needs. The price is always better if you can find a coupon and I take advantage of coupons as often as possible. Overall, I've never been less than satisfied and happy with the service and cleanliness of the vehicle when returned.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 01/29/2018
Service Type: Repair
Review Created: 02/02/2018 07:21 AM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/06/2018

Thank you so much for the awesome review!  We truly appreciate your continued business and always look forward to seeing you.  Thanks again!

Sharon R. on 02/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Very friendly but professional!
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 01/30/2018
Service Type: Maintenance
Review Created: 02/01/2018 11:34 AM
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NAOMI D., Service Manager at Billingsley Hyundai of Lawton responded on 02/01/2018

Thank you so much for the great review!  We appreciate your continued business with us and look forward to seeing you again!

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