ReScore Reviews™ (22)
The service department was awesome
We are sorry to hear how long this took. We have confidence that our techs do a great job and make sure everything is right before a customers car gets back on the road.We also know how valuable time is these days so we want to make it right. Can I offer you in exchange for a re-score your next oil change free? - Molly Billingsley
What would have given us one extra star? We would love the feedback so we can gain a full 5 from you next time! - Molly Billingsley
We know the value of time and would like to make it right. With that being said, I would like to offer you a free oil change next time in exchange for a re-score - does that sound fair? Please let us know -- Molly Billingsley
Thank you for taking the time to give us feedback on your recent experience. We completely understand your frustration on this matter. Please note that your service advisor worked diligently to seek coverage. Unfortunately, the bumper to bumper warranty is 5years or 60,000 miles, whichever occurs first. The item(s) that are needed to repair your vehicle fall only within that bumper to bumper coverage, which the vehicle is outside of. If by chance you have taken out an extended warranty contract, on the vehicle and we are not aware of, please let us know and we can seek coverage through that plan. Again, thank you for your time and business.