Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

5404 Reviews

ReScore Reviews™ (63)

ReScore
Overall Rating 4.5873008/5Overall Rating 4.5873008/5Overall Rating 4.5873008/5Overall Rating 4.5873008/5rating 4.5873008
Original
Overall Rating 2.2698444/5Overall Rating 2.2698444/5rating 2.2698444rating 2.2698444rating 2.2698444
97% Would Recommend
100% Business Response
Latest Review about 24 hours ago

Reviews


VM
Vihra M.
San Marcos, CA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Very customer oriented place
Thus far my experience with Bob Baker Hyundai has been excellent - from the purchase of my car to its first maintenance appointment everything was effortless. The ease of communication, getting my questions answered promptly (even on days off people would check their emails and respond!) is something I haven't seen in other dealerships. It is refreshing to find one that really cares for its customers.

JY
Josephine Y.
Oceanside, CA
2013 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/21/2019 Category: Service
Good Service
Good and timely service.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs. If there is anything we can improve upon to ensure you have a 5-star experience on your next visit, please let us know, your COMPLETE satisfaction is very important to us.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

OA
Omair A.
Vista, CA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Nice and friendly people
Nice and friendly people
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

Verified Customer
Oceanside, CA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019 Category: Service
Service visit
Had a wonderful experience
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

SW
Sue W.
Oceanside, CA
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Great customer service
Great customer service!
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

RS
Robert S.
Ca, CA
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
The staff.
Never anything but the best, from the automobile to the staff. Extremely happy I made the last second decision to check out Hyundai, and discovering that not only Hyundai was so confident of their car, they stand behind them; but the Genesis is the best car I have owned.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

WN
William N.
Carlsbad, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
Always good work
Bob Baker Hyundai always does good work...friendly and cooperative, they are always good!!
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

RM
Robert M.
Carlsbad, CA
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
.
.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

JW
Janice W.
Vista, CA
2013 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Great service !
J Wilczynski

Verified Customer
Encinitas, CA
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
xxx
yyy

HP
Harry P.
Carlsbad, CA
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019 Category: Service
The service personnel. Both Thomas and Ulysses have been great
excellent. Five stars.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

LA
Laura A.
San Marcos, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Service
Great service and customer service
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

Verified Customer
San Marcos, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019 Category: Service
Recalls
Fixed in a timely manner and received a loaner vehicle.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

Verified Customer
Carlsbad, CA
2011 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2019 Category: Service
Service
Need more staff and facilities to accommodate volume of work. Took me a week to get my vehicle serviced with minor needs, ie; oil change and new wiper blades!!

Verified Customer
San Marcos, CA
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Awesome
Great service
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

MB
Mike B.
Carlsbad, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019 Category: Service
Very open and honest
Great service team. I appreciate all that was done.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

CB
Charles B.
Oceanside, CA
2017 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Service is what you get with Bob Baker Hyundai
The guys and gals at Bob Baker Hyundai service dept provide the best and most professional service anywhere.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

TW
Taniyia W.
Oceanside, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Amazing service.
So helpful and keeps you updated on the process.
Gillian M R., Parts and Service Director from Bob Baker Hyundai responded on 08/21/2019

Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.

Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900

DA
Donald A.
Carlsbad, CA
2018 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
texting
great

Verified Customer
San Diego, CA
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Oil Change
The service center is great and all the people there are super friendly and helpful. The only thing I think that needs improving is the time that it takes for them to do services. Over an hour and half for an oil change seems like way to long for me!