Reviews
Verified Customer
Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.
Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900 ext 202
Verified Customer
Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.
Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900 ext 202
Verified Customer
Thank you for the 5-star review. We greatly appreciate the feedback and thank you for choosing Bob Baker Hyundai for your vehicle service needs.
Gillian Roberts
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900 ext 202
Verified Customer
I checked the Genesis internet owner forum and found other owners reporting that moisture was seeping under the shark fin antenna gasket and causing the XM radio to malfunction. Sure enough, I can see a slight bit of looseness on the antenna on my Genesis. So I am certain this is the source of the problem. Note that when I wash the car at home, I do not use a high pressure washer. Also the car stays in the garage and rarely is out in the rain. So it makes sense that I have not encountered the issue before. I suggest that you advise all the workers who wash cars to avoid any action that creates excess water or pressure on the sharkfin antennas. You never know when one may be loose. Thanks
Verified Customer
Had I known how difficult the safety technologies are to repair, I might not have gotten them when I purchased the car.
I was satisfied with the staff, just not the length of time they had my car. Seems better scheduling might help in that Hyundai isn’t working on so many vehicles at a time.
Thank you for your feedback Ms. Carnevale. I am sorry, you are dissatisfied with the time line. Yes, it takes 2 days to get special order parts, that is certainly not out of the ordinary. You brought your vehicle in for an issue that was caused by an accident and an improper repair performed by your body shop that repaired your car. We performed all the proper diagnosis, and advised you as to our findings, at the end of the day, you elected to not have your vehicle repaired after all and took it back to your body shop. I hope that when you took it back to the body shop that they were able to take care of you.
For this type of concern and repair, 1 day for diagnosis, 2 days to get special order parts, and 1 day for installation, is not an abnormal time line to expect, which is also why we helped you out with getting a special rate on a rental car while we worked on your car and made you aware of the timeline up front. I know that being without your car is frustrating for everyone, as we really rely on them on our day to day lives, and we do everything we can to try to get them back to our customers as quickly as possible.
Apart from your dissatisfaction from the timeliness of receiving the parts here, and advising you of our findings that required you to take your car back to the body shop, were you satisfied with your treatment by your service consultant, Travis, while the vehicle was here.?
Parts and Service Director
gillianr@bobbakerhyundai.com
760-929-4900
Verified Customer
Verified Customer
Verified Customer
Verified Customer
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Verified Customer
I have dealt with Tom since my first Hyundai back in 2012.
Great Person and Great Representative for Hyundai.
Verified Customer
Verified Customer
Verified Customer
Verified Customer