ReScore Reviews™ (79)
Thank you for having your vehicle serviced at Bob Baker Hyundai and for providing this review. Recommending working that is not necessary is unacceptable and we will review this matter with our team. Please accept my sincere apologies for any inconvenience we may have caused you. We also noted the other concerns you mentioned to address with our management staff for improvements.
After waiting for several weeks to get my Huynadai in for service based on their backlog (I guess a good problem for them), they pre-charge me several hundred dollars just to scope the work, only then to tell me they don't have the parts (a radiator hose can clamp...really?), and it would take several days to get those parts in. I informed the service rep that I couldn't be without a car for that long, so order the parts and I'll bring the car back in a couple of days. Nope...I would have to go to the back of the cue again and reschedule with a several week delay. What? I just paid you $250 to tell me what's wrong and now I'm put into service purgatory. It gets better....
I don't wait and I take my car to my local mechanic...who proceeds to tell me that it is not the radiator hose at all, but it does need a new clamp. It is the full transmission which has dropped more fluid in the pan than a turkey being basted in the oven. It is under warranty, so I'm left to either assume Bob Baker didn't want to do it (dishonesty) or didn't see it (incompetence). Either way, they've lost the business on my two Hyundais for life. There's my first negative review.
Thank you for using our service department to diagnose your vehicle concerns and for providing this review so we can take corrective action with our team. I want to extend my sincere apology for the inconvenience we caused you. Please let me know if you are available to discuss this matter in more detail for a satisfactory resolution.
Thank you for servicing your vehicle at Bob Baker Hyundai and for providing us with feedback about your experience so we can take corrective actions. We apologize for the delay you had during the check in process. We are in the process of hiring additional team members and have advised our custodian team to clean the temporary outside waiting area hourly.
Hi, thank you for your time to fill out the survey, it plays an important role towards our goal of having completely satisfied customers. I will have your service consultant reach out to remedy any concerns and make sure you had a 5-star experience. We appreciate your business.
Thanks for your Time,
and timely return of your car.
I'm an annoyed and frustrated. I fully understand that times are different with the pandemic and we all have to adjust. However, when I called I should have been told at that point that their lobby was closed and there is a waiting area outside ONLY. Additionally - adding signage - even taped to the door directing people would be helpful. Lastly - if you say you are going to do something - I expect you do it. I provided a new phone number twice and a text was sent to the wrong one. "The person you told that to is on lunch..." is not an answer; that should have been listed in the work order notes. I worked in Customer Service for over 9 years. Follow through is EVERYTHING.
Do better about informing your customers.
Thank you Mr. Hoy for your feedback, obviously getting you right back into the loaner car was top priority last week. We will continue to look into this intermittent overheating issue, I am so sorry that the car was released back to her with that continued issue. Instead of doing one road test after repair, we will do several to ensure completion.
Tom will keep you updated throughout the process today
Parts and Service Director