Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

346 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
Latest Review 3 days ago

Reviews


KN
Katherine N.
Mendon, MA
Lexus GX 460
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/03/2018 Category: Service
Katherine said that she took her vehicle to the facility for a diagnostic. She was charged for the diagnostic and when she had the staff do the repairs the gentlemen refused to remove the fee for the diagnostic from the final bill. Even her Lexus dealership will remove the diagnostic charges if the repairs are done at their facility. She does not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BK
Ben K.
Massachusetts
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Ben said they cleared the double charge. It was a hassle.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/15/2017 Category: Service
Ben said he was charged twice for the service from this business.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 06/19/2017

Sorry for the inconveniance Ben. We were glad to help resolve the issue we had with the payment. Please feel free to let us know if theres anything esle we can help with.


GM
Gregory M.
Mattapan, MA
Toyota Avalon
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/08/2016 Category: Service
Gregory said this business charged him twice the amount to have his vehicle fixed than another place. He would not recommend them due to reasons already stated.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 09/10/2016

Not sure what you mean by that, we didnt do any work on your car. If your referring to the $45.00 charge for test driving inspecting and troubleshooting your issue, then I appologize however at $90.00 an hour labor rate the 45 minutes spent on your vehicle sounds like you paid under the industry standard.