Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

306 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
97% Would Recommend
Latest Review 9 days ago

Reviews


AE
Adonis E.
Stoughton, MA
Honda Accord Cpe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018 Category: Service
Adonis said this business was good.
This review was collected via phone interview by Customer Research Inc.

RO
Richard O.
Waltham, MA
Subaru Impreza Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

AN
ALICE N.
Cambridge, MA
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2018
I thought Steve and others were courteous, businesslike, and helpful.
Allice tells me she is happy the way the van is running. I hope it stays like that for a while.

Larry Ruttman

DR
Dmitry R.
Waltham, MA
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Dmitry said he really appreciated that this business was able to fix his vehicle quickly, on short notice. They did a good job and his vehicle is working great. However, they were a little on the expensive side. The person who assisted him could have been a little nicer.
This review was collected via phone interview by Customer Research Inc.

KG
Kyle G.
Stonington, CT
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2017 Category: Service
Kyle said they were pretty speedy. His vehicle is up and running now.
This review was collected via phone interview by Customer Research Inc.

LK
Larisa K.
Watertown, MA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Larisa said the service was too expensive and the vehicle was not ready within the time frame she was given.
This review was collected via phone interview by Customer Research Inc.

PS
Palivonas S.
Waltham, MA
Audi A4
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Palivonas said the visit was okay, but it could have been better.
This review was collected via phone interview by Customer Research Inc.

RK
ROGER K.
Newtonville, MA
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017
Honest input
Evaluation and input suggests only what should be done to make repairs.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 06/30/2017

THANK YOU ROGER FOR GIVING US THE OPPORTUNITY TO DIAGNOSE AND SERVICE YOUR VEHICLE. 


JM
Jon M.
Waltham, MA
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2017 Category: Service
Jon said they quoted him a price of $500 to $600. It turned out to be $600 to $700.
This review was collected via phone interview by Customer Research Inc.

AS
Asma S.
Weston, MA
Toyota Corolla
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2017 Category: Service
Asma said the service was fine but it was a little overpriced for a brake light.
This review was collected via phone interview by Customer Research Inc.

TS
Thomas S.
West Roxbury, MA
Dodge Grand Caravan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2016 Category: Service
Thomas said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NL
Noah L.
Waltham, MA
Chrysler PT Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/15/2016 Category: Service
Noah said the business was able to fix his vehicle. However they were unable to explain what needed to be fixed when he asked, or what may need to be fixed in the future. Due to the poor explanation he was unsure if the vehicle was completely fixed or not. He expressed the representative he spoke with was very pleasant, even though he was unable to accurately explain the vehicle's problem. He said even though there were issues, it appears the vehicle is running well and he believes they are a great place to go to for service.
This review was collected via phone interview by Customer Research Inc.
BOSTON M. from Boston Muffler & Brake Co Inc responded on 10/18/2016

HI NOAH. WERE SORRY FOR THE MISUNDERSTANDING OF THE EXPLANATION. THE NOISE YOUR VEHICLE IS MAKING IS COMING FROM THE STRUT AREA. WE NEED TO DISASSEMBLE THE STRUT ASSEMBLY IN ORDER TO PIN DOWN THE EXACT ISSUE YOU HAVE. WITH OUT FURTHER DIAGNOSING OF THE VEHICLE WE WOULD NOT BE ABLE TO ADDRESS AND EXPLAIN WHAT THE ISSUE IS. 


BT
Brett T.
Waltham, MA
Volkswagen Jetta
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2016 Category: Service
Brett said this business did a pretty good job and the prices were good. However, they took a little bit longer than he expected.
This review was collected via phone interview by Customer Research Inc.

MG
Mark G.
Waltham, MA
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2016 Category: Service
Mark said the service provided by this business was fast,, quick and good.
This review was collected via phone interview by Customer Research Inc.

JP
JOSEPH P.
Waltham, MA
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2016
Good Business, Mechanics and Garage
I have been a client and customer for 3 years. Excellent services, mechanics and garage. I would recommend this business.

NC
Nelson C.
Waltham, MA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2016 Category: Service
Nelson said the business was a little pricey.
This review was collected via phone interview by Customer Research Inc.

PR
Phil R.
Ashland, MA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2016 Category: Service
Phil said he was happy with the work this business did. They did exactly what he needed them to do, when no other facility could.
This review was collected via phone interview by Customer Research Inc.

JH
Joe H.
Danvers, MA
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/30/2016 Category: Service
Joe said that the business provided good service.
This review was collected via phone interview by Customer Research Inc.

NH
Nghia H.
Malden, MA
Toyota Sienna
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2016 Category: Service
Nghia said the service was done to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

KM
Kiran M.
Lexington, MA
Volkswagen Passat
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2016 Category: Service
Kiran said it was a pretty good business and she would recommend it to others.
This review was collected via phone interview by Customer Research Inc.