ReScore Reviews™ (31)

ReScore
Overall Rating 4.8387065/5Overall Rating 4.8387065/5Overall Rating 4.8387065/5Overall Rating 4.8387065/5rating 4.8387065
Original
Overall Rating 2.06452/5Overall Rating 2.06452/5rating 2.06452rating 2.06452rating 2.06452
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Chad V. on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Service and Communication"
I recently had an oil change at Boucher Hyundai in Waukesha. The service was done in a timely manner. The service advisor was very friendly and communicated well. I was happy to learn that they would also wash my dirty car. The pricing is fair. Overall a really good experience, with one small exception.

After I drove away, I noticed that my passenger seat was very wet. The inside of the passenger door and the floor between the door and the passenger seat were also very wet. It appears that the person who performed the car wash either opened the door or opened the window during the car wash and got the inside of my car very wet. I would have let the dealership know right away, but unfortunately I had already driven away before I noticed the wet seat.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 02/16/2018
Service Type: Maintenance
Review Created: 02/20/2018 01:34 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/20/2018

We appreciate your business. Please let us know what we could better in the future to earn a 5-star review from you. Have a great week.

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Service"
Good Service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 01:26 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/20/2018

Thank you for your business and look forward to taking care of your vehicles future needs. Thank you so much for the great review and comments. It means a lot to us. Have a great week.

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Thank you for your fast service for my recall part was installed quickly and friendly customer service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 01:02 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/20/2018

Thank you for your business and look forward to taking care of your vehicles future needs. Thank you so much for the great review and comments. It means a lot to us. Have a great week.

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
Thanks for fixed my my elantra
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 04:50 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/20/2018

THANK YOU SO MUCH FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555
William C. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Waiting area is comfortable "
The service was good and timely but it doesn't matter who you see there always seems to be a filter or light that needs to ve changed, it's good that someone is watching over tou.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 02:09 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/19/2018

THANK YOU FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Coleen M. on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
I had a broken door latch and also needed an oil change. Boucher provided a ride for me, so I didn't need to wait at the dealership for several hours. That service is great!
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/19/2018 01:47 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/19/2018

THANK YOU FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good folks"
Great service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/19/2018 11:43 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/19/2018

thank you for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/19/2018 11:34 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/19/2018

thank you for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/19/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall on break pedal and 45,000 mile checkup"
Took car into dealership for above work which included oil change. Also included air filter which did not need changing so they credited me
for the difference. Had a bead problem on one tire - low on air tire light on in car - so they repaired the tire and rotated them. Drove me
home and picked me up after work was done.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Repair
Review Created: 02/19/2018 08:45 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/19/2018

THANK YOU SO MUCH FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Quick and courteous service
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/17/2018 08:01 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/17/2018

Thank you for your response 

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Keith M. on 02/17/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service at a reasonable price."
Whenever I have my car serviced at Boucher Hyundai I know that all maintenance will be performed satisfactory and in a short period of time. The service staff is very friendly and any work that is to be done is explained in detail. Service area and waiting room is very clean.
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/17/2018 07:59 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/17/2018

Thank you for your response 

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Gail H. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Emergency Service"
Dan was my contact for getting my car in for service. He went over and above my expectations for getting my car in for service and me into a rental car. He saved my critical business trip.
Separately from this however; I have found your service difficult to schedule for routine stuff. Additionally, your blue star remote system is grossly overpriced and highly unreliable. My next car will probably be a Buick LaCrosse.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 02/01/2018
Service Type: Repair
Review Created: 02/16/2018 01:23 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/16/2018

thank you for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer ReScore Review on 02/19/2018
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Took Care of the Issue professionally"
John at Boucher Hyundai called in regards to the issue and handled it very professionally. Thanks for making me feel like a customer John, and not just another number.
I appreciate your help!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 12:53 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Had car for 3 days and no Complimentary Car Wash?"
I've had good service here, however I have had an issue with my vehicle that took numerous visits to fix. Then after them having my car for 3 days, they pull it around and it's still dirty? That was less than ideal.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 02/14/2018
Service Type: Maintenance
Review Created: 02/16/2018 12:53 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/16/2018

we are sorry for any inconvenience i will be in touch with you soon

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Timothy T. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome place!!"
Greeted with a smile, great waiting room, service was timely, I was on my way with a smile!!
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 02/02/2018
Service Type: Maintenance
Review Created: 02/16/2018 08:32 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/16/2018

thank you for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Richard K. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite and informative. "
Great place to do business.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 01:10 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/15/2018

Thank you for your response 

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Curtis R. on 02/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fine service department."
Quick and I was without a appointment.
Vehicle: 2018 Hyundai Elantra
Category: Service
Service Date: 02/13/2018
Service Type: Maintenance
Review Created: 02/15/2018 12:51 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/15/2018

THANK YOU FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555
William M. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Attention to details."
Great service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 08:13 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/15/2018

thank you for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Verified Customer on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Feedback"
Excellent
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/09/2018
Service Type: Repair
Review Created: 02/14/2018 05:08 PM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/15/2018

thank you for your response

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Richard B. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Work"
Everything was done on time with no problems. New parts were recommended, and replaced quickly.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 02/12/2018
Service Type: Maintenance
Review Created: 02/14/2018 11:03 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/14/2018

THANK YOU SO MUCH FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Charlene H. on 02/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Xx"
Xx
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/14/2018 09:22 AM
91521d4691f3cc889c8d1827dfd2ce8a?s=28
John D., Service Manager at Boucher Hyundai responded on 02/14/2018

THANK YOU FOR YOUR RESPONSE

John Diez
Service Manager
Boucher Hyundai
262-522-4555
Displaying Review 1 - 20 of 2043 in total