ReScore Reviews™ (22)

ReScore
Overall Rating 4.3636364/5Overall Rating 4.3636364/5Overall Rating 4.3636364/5Overall Rating 4.3636364/5rating 4.3636364
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Verified Customer on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Everyone is friendly and everything is done fast and efficiently
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 01/16/2018
Service Type: Maintenance
Review Created: 01/23/2018 10:55 AM
Christina E. at Boulder Hyundai responded on 01/23/2018

Thank you valued customer for your five star review! We appreciate you taking the time to provide us with this feedback! Also, very happy to know we are achieving our goal of being fast, efficient, and friendly! We look forward to working with you on your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

Kathy V. on 01/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"personable"
I was given good information about what was wrong with my car. The technician even came out and spoke with me to explain what he did.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 01/18/2018
Service Type: Repair
Review Created: 01/23/2018 10:08 AM
Christina E. at Boulder Hyundai responded on 01/23/2018

Thank you valued customer for providing us with this five star review! Our goal is to ensure our customers know exactly what is going on with their vehicles and are willing to do whatever may be necessary to do so! We look forward to working with you in the future!

Sincerely,
Christina E.
Assistant Service Manager

Verified Customer on 01/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic Service "
I have always had great service at Boulder Hyundai. I wouldn’t take my Sonata anyplace else.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 01/17/2018
Service Type: Maintenance
Review Created: 01/22/2018 07:47 PM
Christina E. at Boulder Hyundai responded on 01/23/2018

Thank you valued customer for your positive five star review! We treasure your loyalty and look forward to continuing our relationship with you in our service department! We appreciate you taking the time to provide us with this feedback and look forward to working with you next visit!

Sincerely,
Christina E.
Assistant Service Manager

Lainie C. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Nice competent people working at Boulder Hyundai!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/11/2018
Service Type: Repair
Review Created: 01/16/2018 02:55 PM
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Giles W. at Boulder Hyundai responded on 01/17/2018

Thank you valued customer for this five star review! We love hearing good feedback it lets us know we are providing the quality service our customers deserve! Also, lets us know we are meeting our service goals! We look forward to working with you on your next service visit! 

Sincerely,
Giles Waits
Service Manager

Verified Customer on 01/16/2018
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"Great Team"
A great team at Boulder Hyundai
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 01/11/2018
Service Type: Maintenance
Review Created: 01/16/2018 02:54 PM
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Giles W. at Boulder Hyundai responded on 01/17/2018

Thank you valued customer for this five star review! We love hearing good feedback it lets us know we are providing the quality service our customers deserve! Also, lets us know we are meeting our service goals! We look forward to working with you on your next service visit! 

Sincerely,
Giles Waits
Service Manager

Connie P. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great services "
Great place
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/12/2018
Service Type: Maintenance
Review Created: 01/16/2018 12:04 PM
3668bf4144b15fc70806c2be4e8451fa?s=28
Giles W. at Boulder Hyundai responded on 01/17/2018

Thank you valued customer for this five star review! We love hearing good feedback it lets us know we are providing the quality service our customers deserve! Also, lets us know we are meeting our service goals! We look forward to working with you on your next service visit! 

Sincerely,
Giles Waits
Service Manager

Max W. on 01/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick helpful service"
I needed a replacement key for a stolen one. They quickly reprogrammed my spare key and provided another key while I enjoyed a fresh cappuccino.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 01/10/2018
Service Type: Repair
Review Created: 01/16/2018 04:25 AM
3668bf4144b15fc70806c2be4e8451fa?s=28
Giles W. at Boulder Hyundai responded on 01/17/2018

Thank you valued customer for this five star review! We love hearing good feedback it lets us know we are providing the quality service our customers deserve! Also, lets us know we are meeting our service goals! We look forward to working with you on your next service visit! 

Sincerely,
Giles Waits
Service Manager

Donnelly T. on 01/15/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"tire problem"
technician was able to locate slow leak, but said it was too close to side wall to repair. Recommended new tires.
I stopped at a tire shop for another opinion. They found the leak and were able to repair it.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 01/08/2018
Service Type: Maintenance
Review Created: 01/15/2018 05:28 PM
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Giles W. at Boulder Hyundai responded on 01/17/2018

Thank you valued customer for this five star review! We love hearing good feedback it lets us know we are providing the quality service our customers deserve! Also, lets us know we are meeting our service goals! We look forward to working with you on your next service visit! 

Sincerely,
Christina E.
Assistant Service Manager

Michael E. on 01/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent, prompt service"
I have been treated well here and feel I can trust them with my car. I've never felt like they were trying to push a service I didn't need, and the price is always reasonable. The waiting area is better than most
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 01/06/2018
Service Type: Maintenance
Review Created: 01/14/2018 02:57 PM
3668bf4144b15fc70806c2be4e8451fa?s=28
Giles W. at Boulder Hyundai responded on 01/15/2018

Hello valued customer and thank you for your great feedback and choosing us for your service needs on your 2017 Hyundai Ioniq. Here at Boulder Hyundai it is your misson to provide a 5 star review so it is always nice to see our customers respond with a 5 star review. We are excited to help you and see you for your future service needs.

Giles Waits
Service Manager

Verified Customer on 01/12/2018
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"great confidence"
I have great confidence in this outfit. Service is prompt, through, and seemingly honest! I feel well taken care of as does my car.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 01/09/2018
Service Type: Maintenance
Review Created: 01/12/2018 10:00 AM
Christina E. at Boulder Hyundai responded on 01/12/2018

Thank you valued customer for this five star review! We love hearing good feedback it lets us know we are providing the quality service our customers deserve! Also, lets us know we are meeting our service goals! We look forward to working with you on your next service visit! 

Sincerely,
Christina E.
Assistant Service Mananger

Cathleen S. on 01/11/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous"
Besides all the extra perks in the waiting lounge and the car wash before you leave, the staff always go out of their way to check any concerns you have about your car and/or communicate concerns in a non-pressure way.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 01/05/2018
Service Type: Maintenance
Review Created: 01/11/2018 05:42 AM
Christina E. at Boulder Hyundai responded on 01/11/2018

Thank you valued customer for providing us with this five star review! We are glad to hear we earned five stars during your service visit! We appreciate you taking the time to provide us with this feedback and look forward to your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing!!!!"
I absolutely love these guys! Amazing and prompt service. Worth every penny.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/29/2017
Service Type: Maintenance
Review Created: 01/05/2018 04:45 PM
Christina E. at Boulder Hyundai responded on 01/06/2018

Thank you valued customer for your five star review! We love hearing such positive feedback and glad to hear we are meeting out goals of amazing service! We appreciate you taking the time to provide us with this feedback and look forward to working with you on your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

Verified Customer on 01/05/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
Good service, efficient and knowledgeable. I had to follow-up on an issue and they handled it. No pressure.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/05/2018 12:11 PM
Christina E. at Boulder Hyundai responded on 01/05/2018

Thank you valued customer for this five star review! We appreciate you taking the time to provide us with this feedback! Also, very glad to hear that we did an excellent job! We look forward to working with you on your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

Michael J. ReScore Review on 01/11/2018
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Apology accepted"
Thank you Christina for your sincere comments. I do appreciate the gesture. Your timely email does help earn my trust back. Thank you.
Michael
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/04/2018 05:26 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor customer service"
The online scheduling system is "unreliable", yet remains on the site.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 12/27/2017
Service Type: Maintenance
Review Created: 01/04/2018 05:26 PM
Christina E. at Boulder Hyundai responded on 01/06/2018

Thank you valued customer for providing us with this review. I apologize greatly about the inconvenience we caused you that day. It is true that our online system does occasionally glitch and not process the appointments through to our system, which is an issue we are addressing currently. However, we should have honored that appointment regardless if it was in our system or not. The employee responsible for not doing so has been spoken and explained the severity of honoring appointments to ensure this does not happen again in the future. Again, we greatly apologize and would be more than happy to accommodate your next oil change with us for this inconvenience. We hope you allow us to make up for this and earn your trust back. 

Sincerely,
Christina E.
Assistant Service Manager

Trudy F. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great friendly people doing awesome
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 12/28/2017
Service Type: Maintenance
Review Created: 01/02/2018 10:34 AM
Christina E. at Boulder Hyundai responded on 01/02/2018

Thank you valued customer for your five star review! We are glad we could earn such a great review during your service visit! We appreciate you taking the time to provide us with this feedback and look forward to working with you on your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

Verified Customer on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy"
Quick oil change and recall fix. Professional, friendly, done when they said it would be. Thanks!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/29/2017
Service Type: Repair
Review Created: 01/02/2018 10:08 AM
Christina E. at Boulder Hyundai responded on 01/02/2018

Thank you valued customer for your five star review! We are always happy to hear that we are achieving our goals of meeting our promise times and are professional while doing so! We appreciate you taking the time to provide us with this feedback! We look forward to working with you on your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

Russell H. on 01/02/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"We love Boulder Hyundai"
Great sales crew. Great service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/26/2017
Service Type: Maintenance
Review Created: 01/02/2018 04:55 AM
Christina E. at Boulder Hyundai responded on 01/02/2018

Thank you valued customer for your five star review! We are glad to hear that from our sales staff to our service department that we did our jobs to make your experience great! We appreciate you taking the time to provide us with feedback and look forward to working with you in the future!

Sincerely,
Christina E.
Assistant Service Manager

Verified Customer on 01/01/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great"
Great
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 12/26/2017
Service Type: Repair
Review Created: 01/01/2018 03:52 PM
Christina E. at Boulder Hyundai responded on 01/02/2018

Thank you valued customer for your star review! We appreciate you taking the time to provide us with this feedback! Also, glad to hear that we did a great job! We would love to know what area we can improve in next time to earn a five star review! We look forward to working with you on your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

Brandon H. on 12/29/2017
Verified badge inactive Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best car buying experience I’ve ever had!"
From the moment we talked to Adam online we were instantly put at ease. He helped locate the car we wanted and walked us through every question we had (we had a lot). Talking terms of the car was a breeze and between Adam and Ted we felt more like family than customers. We can’t even begin to describe how well we were treated and would not hesitate to go back for our next car purchase! Thanks Ted and Adam, you guys are AWESOME!!
Service Date: 12/29/2017
Service Type:
Review Created: 12/29/2017 07:31 PM
Rick D. on 12/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Overall well done"
Overall well done, I think I will change the 20$ in cabin air filter myself rather then pay 60$ ;]
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 12/23/2017
Service Type: Maintenance
Review Created: 12/27/2017 08:12 AM
Christina E. at Boulder Hyundai responded on 12/28/2017

Thank you valued customer for providing us with this star review! We are happy to hear overall we performed a job well done. Regarding the cabin air filter replacement there is some labor associated with the repair, which is why it cost more than just the filter. We look forward to working with you on your next service visit!

Sincerely,
Christina E.
Assistant Service Manager

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