Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

210 Reviews

98% Would Recommend
Latest Review about 2 hours ago

Reviews


MF
Martin F.
Bishopville, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Martin said they made a timely appointment for him. They did what they said they would do. They let him know what was wrong with the vehicle and explained everything. Liz was super kind and nice. She made sure he got a copy of the repairs that needed to be done.
This review was collected via phone interview by Customer Research Inc.

EI
Edgar I.
Maryland
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Spoke with Cecilia. She said no one else but them would fix the vehicle when she was stranded . She appreciated them taking care of her when she needed it.
This review was collected via phone interview by Customer Research Inc.

JJ
JEFFREY J.
Ocean City, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Bridge Auto is a local business and located close to where I live.
I am impressed with the how quickly the mechanics assess and estimate the work that I need and provide me with that info within the same day. The work is done professionally and within the estimated time. I trust Bridge Auto to see other potential problems or issues and inform me of them also. So not only does Bridge Auto fix the problem I'm having but they keep me aware of the rest of the vehicles mechanical health.

Verified Customer
Berlin, MD
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Just overall all around good friendly fast service!
We appreciate your friendly staff and getting my car in quickly for the service we needed. Thanks!!

FH
Francisco H.
Willards, MD
Chevrolet Chevy Express
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018 Category: Service
Francisco said they are not the best but better than other businesses around.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Berlin, MD
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08/17/2018
Tire Rotation/ check suspension
Once again very good service. Went in to get my tires rotated and and check my suspension but because they do a thorough job they explained to me how my tires had too much pressure. My tires call for 60 lbs of pressure but my truck calls for 35 lbs. After explaining to me that too much pressure can cause a hard ride and fixing it to what it should be it drives smooth and easy. These guys know thier stuff. I thought my suspension was just bad but it wasn't. Easy fix from honest mechanics. Definitely going back if I need any more service! Nothing better then honest mechanics. Could of easily let it go to have me spend more money to get a whole new suspension. But they were honest

JT
Joe T.
New Market, MD
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Joe said the business did a good job. However, he said it was more expensive.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Mechanicsville, MD
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Spoke with Joy. She said the staff went way over and above for them, they sent a tow to pick up her husband so he would not have to pay for a cab and the repair was done correctly.
This review was collected via phone interview by Customer Research Inc.

DB
Daniel B.
Berlin, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Ball joint repair
Great job on my ball joints...gave me a good price...very experienced...has always been very helpful and definitely the best mechanic in this area. So he deserves all 5 stars. Most importantly you can trust this place to be honest and tell you your best options...not out to make you pay for things you dont need.

AS
Andrew S.
Berlin, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Thomas. He said the staff was courteous and provided timely service. They did a good job.
This review was collected via phone interview by Customer Research Inc.

KL
Kara L.
Maryland
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Kara said the tow driver stayed until a ride came and picked her up. Kristy was amazing, and the overall service was above and beyond.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Cresson, PA
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Steve said the customer service at this business was excellent. He was pleased with the way the manger presented himself and how customer friendly he was. He would like to thank them for taking the time to help him.
This review was collected via phone interview by Customer Research Inc.

DS
Dan S.
Maryland
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Dan said they met their commitment, the service was quick and they followed through.
This review was collected via phone interview by Customer Research Inc.

JQ
Jenn Q.
Salisbury, MD
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jenn said the staff at the business went above and beyond to ensure good service.
This review was collected via phone interview by Customer Research Inc.

JG
JOHN G.
Berlin, MD
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Fast efficient service.
Excellent service with every vehicle that I scheduled for maintenance over the past three years.

MW
Molly W.
Berlin, MD
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018 Category: Service
Molly said one of her repairs is not working.
This review was collected via phone interview by Customer Research Inc.

JR
Joan R.
Maryland
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Joan said the business was efficient and helpful.
This review was collected via phone interview by Customer Research Inc.

BD
BUDDY D.
Ocean City, MD
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Auto Repair
The staff at Bridge Auto is the best.

ES
Eric S.
Ocean City, MD
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Eric said he was happy with the service, but he did not realize the business was closed on weekends, as he had rented a vehicle for 3 days.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Maryland
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
John said there was poor communication but good service. He said they outsourced the final alignment and there was no call back to tell him when his vehicle would be done.
This review was collected via phone interview by Customer Research Inc.