Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89
4.9

( 303 Reviews )

97% Would Recommend
Latest Review about 5 hours ago

Reviews


AT
ANDY T.
Berlin, MD
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2019
Shop Around
Basic State inspection with several items needing repair or replacement. Each item listed as separate flat-rate job, owner / inspector would not talk directly to me or consider reducing hours even though several jobs would be done together. Had the repairs done by another mechanic at half the total cost for parts and labor and then was charged a re-inspection fee even though it's not listed on the paperwork or mentioned at the time of inspection. I felt like they were trying to get every dollar out of me that they could and that the owner was too important to talk to this mere customer.

Verified Customer
Berlin, MD
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/29/2019
Highway Robbery
Called ahead and was told the repair of ignition could be done. Had vehicle towed to Bridge Auto. Then told had to be towed to dealership. Was charged $100 including shop supplies to be told they couldn’t fix it. No work was done , yet was charged shop supplies. Charged a total of $300 and Bridge Auto did nothing except tow the vehicle.

DV
David V.
Berlin, MD
Nissan Pathfinder
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/02/2019 Category: Service
David said the business worked on his vehicle. They replaced the alternator and it did not work. He is very unhappy because they are not going to do any more work to the vehicle, and it does not run.
This review was collected via phone interview by Customer Research Inc.

FR
FRANK R.
Berlin, MD
Ford Club Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Friendly and courteous people, they know what they're doing. Price is always fair and job is always well done.
Could not ask for a better place to take your car to get it worked on. People are courteous and friendly. They make sure the job is done right before you leave, so that you don't have to come back. I tell everyone that I know that this is a good place to take their vehicle to get it worked on and serviced.

JG
John G.
Maryland
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
John said there was poor communication but good service. He said they outsourced the final alignment and there was no call back to tell him when his vehicle would be done.
This review was collected via phone interview by Customer Research Inc.

PA
Pat A.
Edenton, NC
Ford Windstar Wagon
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018
Rip off
Saw we were out of state..charged 132.00 for a 7 mile tow
Robert P., Owner from Bridge Auto Repair responded on 08/13/2018

Im sorry you feel that way Pat, But if you read your invoice The charge was for towing in, cleaning the vehicles under carrage, and inspecting where your leak was coming from. 

Robert Perry
Owner
410-289-9250

JS
Jordan S.
Mc Henry, MD
Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/02/2018 Category: Service
Jordan said the employees were nice. They did not look at his vehicle well. His vehicle is still experiencing issues.
This review was collected via phone interview by Customer Research Inc.
Robert P., Owner from Bridge Auto Repair responded on 08/13/2018

Jordan you declined any repairs so I would expect that you do have issues.

Robert Perry
Owner
410-289-9250

NH
Nick H.
Ocean City, MD
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Nick said the staff were very polite, including the lady at the front desk. He would not recommend this business for service but did not specify why.
This review was collected via phone interview by Customer Research Inc.
Robert P., Owner from Bridge Auto Repair responded on 11/17/2017

Thank You For Your Business.

Robert Perry
Owner
410-289-9250

BD
BUDDY D.
Dagsboro, DE
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Car Serviced
Bridge Auto is the best !

CJ
Charles J.
Ocean City, MD
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Charles said he had a good experience with this business. He was treated like a normal person and had no problems.
This review was collected via phone interview by Customer Research Inc.

SD
Sam D.
Maryland
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Sam said the employees were great. They did what they said they were going to do when they said they were going to do it and they gave the price beforehand. Everything was fine.
This review was collected via phone interview by Customer Research Inc.

BG
Bobby G.
Maryland
Toyota Tundra 2WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Bobby said he is happy with everything the business completed on his vehicle.
This review was collected via phone interview by Customer Research Inc.

KM
KAREN M.
Berlin, MD
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2019
Excellent, convenient service
My MINI always receives excellent service. I appreciate the convenience of drop off and pay over the phone, fits my schedule.

AK
Aj K.
Maryland
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
AJ said the employees at the business were cool. He said he knows some of the people there and so does his uncle.
This review was collected via phone interview by Customer Research Inc.

DO
Danny O.
Ocean City, MD
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
Very friendly & professional.
Very professional from the first phone call to prompt service to pick up and all at a fair price.

GS
George S.
Walterboro, SC
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019
LOF
Local folks. Friendly and fast service at a fair price.

LW
LAURI W.
Salisbury, MD
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019
People who you can trust
I got a quote from another shop. Had a appointment set up for the next day, however Bridge Auto Repair got me in. Thank Goodness! The total cost at Bridge was 4 times less the cost of the other shop. I will never even think of going anywhere else!

RH
Ralph H.
Ocean City, MD
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
Excellent Service
They repaired my truck fast and at a fair price. Wife's car brook down they got her off road then pick car up and repair quickly.

KD
Kathy D.
Berlin, MD
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Kathy said the business was very helpful and the staff was very nice. She said they didn't do anything wrong.
This review was collected via phone interview by Customer Research Inc.

JG
JOHN G.
Berlin, MD
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
Service
Fast, reliable, knowledgable, mechanical service with customer caring personnel.