Browncroft Garage, Inc


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

363 Reviews

100% Would Recommend
Latest Review about 16 hours ago
Frank B. on 10/21/2017
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"Browncroft Garage is the best!"
Expert mechanics. That says it all!
Vehicle: Toyota Camry
Service Date: 10/19/2017
Review Created: 10/21/2017 05:45 AM
Joyce B. on 10/11/2017
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"The Staff. Very courteous and friendly."
As always excellent service and communication with the customer. Good job! Thank you. Joyce
Vehicle: Chevrolet Impala
Service Date: 10/10/2017
Review Created: 10/11/2017 08:28 PM
Paul P. on 10/07/2017
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"G&O, NYS Inspection, Wintetize, Rotate new tires taken care of asap. Loner car a-ok."
Well done, good work.
Vehicle: Subaru Outback
Service Date: 10/05/2017
Review Created: 10/07/2017 08:35 AM
Gerry W. on 10/01/2017
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"Very helpful getting things done right"
I was contemplating buying a used vehicle and the dealer let me take the vehicle to Browncroft Garage to have it checked out. Browncroft Garage worked with the dealer to pay for any necessary repairs and also with me to pay for the preventative maintenance tasks that I wanted done on the vehicle. Browncroft was very flexible and easy to work with and with their reputation for knowledge and expert workmanship I am confident that I will be driving this vehicle trouble free for a very long time. Another great experience doing business with Browncroft Garage!
Vehicle: Toyota Tacoma
Service Date: 09/28/2017
Review Created: 10/01/2017 04:38 AM
James J. on 09/28/2017
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"Great job"
They got my BMW up and running again
Vehicle: BMW 5 Series
Service Date: 08/25/2017
Review Created: 09/28/2017 02:06 PM
Elliot F. on 09/26/2017
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"Good , reliable service. Honest. Responsive"
I am a consistent customer which verifies my satisfaction with this garage.
Vehicle: Acura RDX
Service Date: 09/11/2017
Review Created: 09/26/2017 09:14 PM
Ken S. on 09/25/2017
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"Excellent service"
Car running much better now.
Vehicle: Chevrolet Cobalt
Service Date: 09/14/2017
Review Created: 09/25/2017 06:25 AM
Scott P., Owner at Browncroft Garage, Inc responded on 09/25/2017

Thanks Ken!

Glad to hear everything is better now!

Jerry R. on 09/22/2017
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"Computer error message"
Scott and his team diagnosed the problem and had it fixed in less than an hour. Excellent service as usual.
Vehicle: Volvo S80
Service Date: 09/20/2017
Review Created: 09/22/2017 09:13 AM
Dottie K. on 09/21/2017
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"Car Repair"
Always can trust them which is very important and always give me good recommendations
Vehicle: Chevrolet Cavalier
Service Date: 09/18/2017
Review Created: 09/21/2017 01:47 PM
Scott P., Owner at Browncroft Garage, Inc responded on 09/25/2017

Thanks Dottie always a pleasure!

Debi M. on 09/06/2017
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"Excellent Auto Care"
Browncroft Garage is by far the very best place you can take your car. Fast excellent service, keeps customer aware of choices, super dependable at reasonable price.
Vehicle: Toyota Prius
Service Date: 09/01/2017
Review Created: 09/06/2017 03:49 PM
Mike P. on 08/24/2017
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"It's simple. Honesty."
I have only been a customer for a short time, but the level of personability and transparency has been refreshing.
Vehicle: Chevrolet Colorado
Service Date: 08/23/2017
Review Created: 08/24/2017 08:20 PM
John S. on 08/23/2017
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"My last visit to Browncroft Garage"
I just purchased a 40 year old car and recently brought it into the garage for a NYS Inspection. It needed just a few things addressed and no one tried to upsell me on anything. I always feel comfortable visiting this garage. I know I am not going to be swindled. Thanks guys! You have a customer for as long as I reside in Rochester.
Vehicle: Pontiac
Service Date: 08/21/2017
Review Created: 08/23/2017 05:45 AM
Tim S. on 08/22/2017
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"They came to the RESCUE"
IF I COULD GIVE 6 STARS I WOULD. Had driven our van 1000 miles from our home in Iowa to take our son to college in your fair city, 5 minutes into Rochester, it breaks. BREAKS! Full of our our child's worldly possessions, miles from the hotel, middle of the night before orientation. USAA helped us get it towed to Browncroft. We have to return home for work...I assume I am going to have rent a car, go back to Iowa. then make a 26 round trip next weekend to retrieve the van from Rochester. THEY FIXED IT on SUNDAY. WITH NO HOPE OF REPEAT BUSINESS, and they stayed past closing to get it done...

They were great to us...GREAT...we were hostages to our situation, but for most of you you have some options...

If you can choose...CHOOSE BROWNCROFT
Vehicle: Honda Odyssey
Service Date: 08/20/2017
Review Created: 08/22/2017 05:16 AM
David R. on 08/15/2017
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"Respectful approach"
The business is first class.
Vehicle: Honda Civic
Service Date: 07/27/2017
Review Created: 08/15/2017 02:21 PM
Chris K. on 08/15/2017
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"Great service"
Sunday hours are a bonus.
Vehicle: Mazda CX-9
Service Date: 08/13/2017
Review Created: 08/15/2017 05:03 AM
Shereen H. on 08/11/2017
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"Browncroft review"
the people and the work make it great
Vehicle: Honda Civic Sdn
Service Date: 07/23/2017
Review Created: 08/11/2017 09:35 AM
Reggie W. on 08/03/2017
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"Perspective and respect of your vehicle"
Honest service, resonable prices and quality work with good communication.
Vehicle: Land Rover Range Rover Sport
Service Date: 08/01/2017
Review Created: 08/03/2017 02:39 AM
Susan N. on 08/02/2017
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"Professional, Courteous and fair!"
I bring all my family vehicles here and am always satisfied with the work they have done to keep all our cars safe and running. Normally I can leave the vehicle but I was headed out of town and needed to wait. They were conscious of my waiting for my car and finished quickly. The coffee and snacks are always a welcome addition!
Vehicle: Hyundai Elantra
Service Date: 07/28/2017
Review Created: 08/02/2017 02:19 PM
Ken K. on 08/01/2017
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"good service"
done quickly & reasonable
Vehicle: Toyota Avalon
Service Date: 07/26/2017
Review Created: 08/01/2017 02:14 PM
Sharon V. on 08/01/2017
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"Car repair service/Browncroft Garage:"
Helpful staff; pleasant, courteous, knowledgeable; work with me on car issues to find reasonable solutions.
Vehicle: Toyota Corolla
Service Date: 07/06/2017
Review Created: 08/01/2017 07:38 AM
Displaying Review 1 - 20 of 363 in total