Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

379 Reviews

100% Would Recommend
88% Business Response
Latest Review 4 days ago

Reviews


LM
Lauren M.
Burbank, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Lauren said Bruce is a good guy, and provides good service.
This review was collected via phone interview by Customer Research Inc.

MJ
Maria J.
Sunland, CA
Toyota Land Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Maria said they are honest, prompt and efficient.
This review was collected via phone interview by Customer Research Inc.

KL
Kerstyne L.
La Crescenta, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Kerstyne said she really enjoys the staff and the business.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 07/16/2018

We enjoyed having you here and helping out.  Thank you so much.


BP
BARBARA P.
La Crescenta, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
service extraordinaire
Always a pleasure to do business with Bruce. Always courteous, always great service, never an extra charge, great employees, what more can one ask.
Bruce B., owner from Bruce's Automotive LLC responded on 07/16/2018

We appreciate you helping us to reach our goals.  If there is anything we need to do better, please tell us.  Thank you!


CB
CAROLE B.
La Crescenta, CA
Mercury Milan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Best service!
Really friendly, reliable service. I appreciate knowing my car is maintained properly.
Bruce B., owner from Bruce's Automotive LLC responded on 07/16/2018

Thank you.  Maintenance is a priority and we strive to the right thing for you.


JT
Jim T.
Simi Valley, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Jim said the staff was very friendly and knowledgeable. The inspection was very thorough.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 07/16/2018

We appreciate your feedback.  We always strive to provide the best for our customers.  Thank you.


MD
MARINA D.
Glendale, CA
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Service
Quick and good quality service on a Friday afternoon.
Thank you Bruce.
Bruce B., owner from Bruce's Automotive LLC responded on 07/16/2018

Thank you for your trust and support.


GS
Gary S.
La Crescenta, CA
Subaru Forester
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Gary said the staff did a good job, but didn't give quote a up front.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 07/16/2018

I apologize for not giving you a quote as soon as I could.  I will correct my procedures so that it doesn't happen.  Thank you.


CC
Chelsea C.
Glendale, CA
Chevrolet Volt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Chelsea said the owner was very personable and also provided great service.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 07/16/2018

Thank you.  We appreciate the kind words.


RD
RICHARD D.
La Crescenta, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Crazy Computer
We recently purchased a 2006 PT Cruiser in a good deal for our son’s use. I borrowed the car one day when my 2013 CX-5 was in with Bruce for routine maintenance. I experienced some strange symptoms on the PT and wondered if my driving habits had somehow triggered. The check engine light came on and the car remained in second gear in the auto transmission. The speedometer pegged at zero. Fortunately, I was out at lunchtime on a surface street and it wasn’t a crisis. On next start, the symptoms were gone and soon enough, the check engine light cleared. A few weeks later the same symptoms occurred for my son. Bruce engaged a specialist to diagnose and determined that the onboard computer had an intermittently faulty communication connection. We’re going to take our time to repair it, as this is the “extra” car in our family, but it’s good to understand such strange behavior and Bruce will look for a good deal for a refurbished computer. Strange episode, but we’re always in good hands with Bruce.
Bruce B., owner from Bruce's Automotive LLC responded on 06/21/2018

We are always willing to go the extra mile for our customers.  Thank you for trusting us.


NH
Nina H.
La Crescenta, CA
Dodge Dart
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Nina said they are very friendly, helpful and honest.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/21/2018

We appreciate the kind words and your business.  Thank you!


SG
Shirley G.
La Canada Flintridge, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Shirley said the business' staff was honest and straight forward. They were able to correct the issues occurring with her vehicle.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/21/2018

Thank you so much!  We are happy to help whenever we can.


WA
William A.
Pasadena, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
William said the staff at this business seemed trustworthy and they do good work.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/21/2018

Thank you, sir.  It was a pleasure to serve you.  


MR
Michael R.
Glendale, CA
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Michael said the service was good. The employees helped him right away.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/21/2018

We do what we can for our customers.  Unexpected repairs are no problem.  Thank you.


BM
Brian M.
La Crescenta, CA
Ram 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Brian said the guy who helped him had excellent communication throughout the process. He let him know the steps he was taking, and he is very happy with him.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/21/2018

We try very hard to get our communication right.  Thank you letting us help you.  We appreciate your business.


AV
Angela V.
La Crescenta, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Angela said her experience with the business was good.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/21/2018

We hope we have lived up to your expectations.  We pride ourselves on doing the right thing for our customers. Thank you.


Verified Customer
La Crescenta, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
repair on rav4
Bruce and his team did a great job of getting a part needed for repair. Great communication on the issue and kept me informed throughout the process.
Bruce B., owner from Bruce's Automotive LLC responded on 06/12/2018

Always a pleasure to help you and the family out.  You guys are the best.  Thank you for being our customers.


EB
Ernest B.
Alhambra, CA
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Ernest said the staff were courteous and did a great job.,
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/12/2018

Thank you so much for the kind words.  And an extra thank you for your patience through the unexpected process.


FN
Fariamarz N.
La Crescenta, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Fariamarz said he was very happy with the service at this business. The prices were good and Bruce is number 1, along with the rest of his staff.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/12/2018

Well, you are number 1 with us.  Thank you for letting Bruce's Automotive be you go-to place.


AA
Armena A.
Glendale, CA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Armena said the service was quick, efficient, and pleasant.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC responded on 06/04/2018

Thank you so much for helping us achieve our goal.  Quick, efficient and pleasant.  We strive for those things everyday.  We are glad we could do them for you.  Thank you.


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