Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

357 Reviews

100% Would Recommend
87% Business Response
Latest Review 6 days ago

Reviews


CF
Caroline F.
La Canada Flintridge, CA
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Caroline said the staff was a little swamped, and the service took a little longer than she expected.
This review was collected via phone interview by Customer Research Inc.

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HUGH S.
Sunland, CA
Toyota 4Runner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Always a pleasure!
As always job well done. Thanks Bruce.

VC
Valerie C.
La Crescenta, CA
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Valerie said Bruce finally found the source of the problem. He had to do a lot of research, as it was a difficult problem to find. Her vehicle is running well so far, and he went the extra mile for her. She appreciated him, and she stated she felt he really cared, which meant a lot to her. He put a lot of work into her old vehicle. She appreciated his sincerity and she's grateful she found him. He's a very helpful and kind person.
This review was collected via phone interview by Customer Research Inc.

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Paul U.
Glendale, CA
Volkswagen Beetle Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Paul said the employees provided no nonsense service The work was done quickly. The service was excellent.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

We strive to provide the best service.  Your happiness is our main goal.  We thank you for trusting us.


EM
Edward M.
Sunland, CA
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Edward said the staff at the facility did an excellent job and gave him a fair price.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

A good job at a fair price.  That is what we are all about.  Thank you for the chance to prove it to you.


DC
Dan C.
La Crescenta, CA
Ford Aerostar Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Dan said he's been dealing with the owner, Bruce, for a long time. He is satisfied with the business. The staff does a good job for him, and they service all his vehicles. They are good, very friendly, and he doesn't have any problems with them. He is happy with their service.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

It is nice to have long term relationships.  You make it easy for us to do a good job for you.  Thank you for all your support.


MC
Michael C.
California
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Michael said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

Thank you.  We appreciate your business.  We are ready to help.


LT
Lance T.
Glendale, CA
Scion xD
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Lance said the employees were personable. They provided great service.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

Great service is what we are all about.  If there is anything we can do better, just let us know.


HS
HUGH S.
Sunland, CA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Great Mechanic!!
Bruce and his team are worth every penny. You may as I have found other mechanics for less but do you want it right?

And Bruce is a great guy and has excellent customer service.
Bruce B., owner from Bruce's Automotive LLC

We thrive on making our customers happy.  We appreciate your business and hope we always meet your expectations.


RD
RICHARD D.
La Crescenta, CA
Chrysler Voyager
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Brakes are essential
Bruce noted the front brakes were wearing early at our last routine maintenance, so this was the follow up to keep us safe, living on our big hill.
Bruce B., owner from Bruce's Automotive LLC

We like to keep you up to date with the maintenance on your vehicle so that there are no surprises.  And your safety is our highest concern.


NM
Nicole M.
La Crescenta, CA
Toyota Matrix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Nicole said Bruce is a really honest guy. He went through the inspection sheet with her. He made sure the vehicle was 100 percent safe.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

It is a pleasure to work with you.  We pride ourselves on giving you only what you need and keeping you safe.  Thank you.


RE
RICHARD E.
Tujunga, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
A Great Mechanic!
As always, Bruce and his team did a great job. The new shocks are just what the doctor ordered! Thanks, Bruce!
Bruce B., owner from Bruce's Automotive LLC

Happy to help.  Go to know we were right about what needed to be done for you.  Thank you.


DG
Diana G.
La Crescenta, CA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Diana said Bruce was very informative, prompt, and it was an easy visit.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

We are here to make your life easier.  Thank you for trusting us.  We appreciate you.


DS
Dan S.
Tujunga, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Dan said when he had an emergency, he was taken care of and was in and out. He appreciated this very much.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

Happy to help.  That is what we are here for.  Glad it worked out.  Thank you.


MA
Matthew A.
Glendale, CA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Matthew said the service was completed quickly and completed at a convenient time for him.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

We try to make it easy.  Thank you for making it easy on us.


CL
Carol L.
La Crescenta, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2018 Category: Service
Spoke with Ben. He said he has gone to this business for 15 years. If he has a problem he calls them and they tell him to bring his vehicle in and they charge him a reasonable price.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

We appreciate the loyalty and trust.  It is our goal to get you what you need at a price that is right for you.  Thank you.


CH
Christopher H.
California
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Christopher said he trusts the business and it was good.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

Thank you for giving us the opportunity to service your vehicle.  We know you have many options and we strive to deliver the best experience you can have.  


AV
Annemarie V.
Tujunga, CA
INFINITI I30
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Anne-Marie said she's been dealing with him for many years and it's been a pleasant experience. However, it's a little expensive.
This review was collected via phone interview by Customer Research Inc.
Bruce B., owner from Bruce's Automotive LLC

I'm sorry you think we are a little expensive.  We try to control our costs as much as possible.  Our pricing is what it needs to be for us to give you the quality of service you deserve.  Thank you for giving us the opportunity to help.  


RD
RICHARD D.
La Crescenta, CA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Routine is good.
This was an entirely routine servicing check. No problems found. Front brakes are recommended at next service. And we're good to go, with confidence.
Bruce B., owner from Bruce's Automotive LLC

Thank you.  We appreciate your business.


BT
BOB T.
La Canada Flintridge, CA
Mazda B4000
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018
Fast service.
Took in truck for starting problem. Found and replaced fuel pump. Also found problem with my radiator system leaking and got that fixed as well.
Bruce B., owner from Bruce's Automotive LLC

Happy to be of help.  We are here to serve you, the customer.  Thank you for your support.


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