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John T.

Marlton, NJ

08/28/2023

Category: Service

Does not honor 100,000 mile warranty

We have been without our 2017 Hyundai Tucson for over a month now. Originally, my wife’s Tucson started stalling even once in the middle of a busy intersection. They told us after service it was low on oil that what was causing the stalling. But never bothered to tell us at that point these vehicles have been having engine problems to the point they may need replacement. To make matters worse no one from Hyundai service in Marlton has called us to tell us if Hyundai is going to replace our engine. Also during this time they said they would not pay for a loner vehicle until we get word from Hyundai they will cover it and we are still holding our breath unfortunately. Long story short the engine started burning an excessive amount of oil. We were told to do an oil consumption test which we did. The consumption test indicated it was burning too much oil. Hyundai service claimed we needed to do a flush of engine not sure technically what is done but that it works 7-8 times out of 10. After the first 1,000 miles after the flush it seemed promising as only approximately 1/4 of quart of oil burned. So we were told by service to bring back in another 1,000 miles and we did to find that more than 2 quarts had burned way over normal. Service told me due to so many complaints it takes Hyundai 2-3 days to respond to any inquiry. We waited more than a week to be asked did we ever take our 2017 Tucson to anyone else for service and it seemed odd that it worked somewhat the first 1,000 and not the second thousand. We told them we we had received service only from Hyundai Marlton and will have to wait and see what Hyundai says if they will replace engine which is what service told us they would do if flush did not work. We ares still waiting beyond frustrated. This is the epitome of NON customer service. Have to call them soon I guess they are trying to give me to run around and not stand by there warranty. Hope I don’t have to get attorney should not have to please write in reviews I’m quite sure they have done this to others.

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