Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 837 Reviews )

99% Would Recommend
Latest Review 3 days ago

Reviews


EC
Ed C.
Machesney Park, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/23/2017
Very slow
Very slow .

BR
BEVERLY R.
Rockford, IL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2016
Car
Well I would have enjoyed it better if I wasn't battling the music in the back trying to listen to the TV but my car is done and always done well thank you for taking care of my vehicle

DH
Diane H.
Loves Park, IL
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/19/2016 Category: Service
Diane said the vehicle was brought back for service twice. She is still having problems and is currently looking for another business to fix her vehicle. She stated she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Loves Park, IL
Cadillac DeVille
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/13/2015 Category: Service
Mike said that he went to this business for an oil change and to get a leak checked out. He was quoted an outrageous price to fix the leak and the employees did not seem to want to fix it anyway. He added that there was also an issue with his turn signal that they said was fixed by replacing the bulb but it was not fixed. He would not recommend this business because they did not fix the issue with his turn signal and due to the general attitude that the employees had.
This review was collected via phone interview by Customer Research Inc.

PP
Patrica P.
Rockford, IL
Chevrolet Malibu
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/21/2014 Category: Service
Spoke with Maria. She said her vehicle came back in worse condition then she brought it in. She took her vehicle in to have the security features changed. When she got it back, her glove box was broken, her radio did not work and her gas gauge was broken. She was told her vehicle would be done in two days but it took two weeks. She was never told why it took so long or why all those things were broken on her vehicle. There was no communication and she had to call them but they still have not returned her call. She would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Rockford, IL
Mercury Montego
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/25/2013 Category: Service
David said the price of $90 for an oil change and tire rotation was too expensive and he will not be returning to this business.
This review was collected via phone interview by Customer Research Inc.

KT
KEVIN T.
Loves Park, IL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2019
2006 Trailblazer
The people are great,they do awesome work.Ive been going here for 15yrs.and never once a problem.i make an appointment they honor it ,they give me a quote and options if needed it fixed all the same day.What more can you ask for.

PT
Pam T.
Cherry Valley, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Pam said she didn't have any problems. She also likes that they gave her a calendar.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Rockford, IL
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
John said he brought his vehicle in with a tire issue and is very pleased with this business. They are straightforward and always up front. They always do a good job and got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

RR
Ron R.
Illinois
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2019 Category: Service
Spoke with Ron's wife. She said the staff is good and honest.
This review was collected via phone interview by Customer Research Inc.

JI
Jerry I.
Illinois
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2019 Category: Service
Jerry said the service was quick. The employees got him in fast, were quick and did a pretty good job with the oil change and the diagnosis.
This review was collected via phone interview by Customer Research Inc.

DE
DAVE E.
Rockford, IL
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Always Awesome
It starts with Kelly's great voice when you call for an appointment. The middle is the great work and ends with settling the bill. Fair prices, great work from an honest local merchant!

BG
BARB G.
Rockford, IL
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019
Always great service
Able to get in quickly and have my vehicle serviced quickly, not waiting long to have job completed. Service is always reliable and cost effective too.

MJ
Matt J.
Illinois
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Matt said he liked this facility, they were nice and professional.
This review was collected via phone interview by Customer Research Inc.

BC
BILL C.
Rockford, IL
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019
Friendly
Thank you for getting my work truck in on short notice. We would have lost a days work. Even though it took extra time to fix, we were able to get it back on the road and get equipment moved. Always enjoy Kelly’s pleasant attitude!

Verified Customer
Cherry Valley, IL
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Great customer service
Work was done in a,timely manner. Everyone was friendly.

JE
John E.
Rockford, IL
Pontiac Montana SV6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Spoke with Carol. She said they have used this place before, and that it came highly recommended.
This review was collected via phone interview by Customer Research Inc.

JO
JERRY O.
Loves Park, IL
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Excellent service!
Fair prices, excellent dependable service, professional employees and owner. They treat me like family!

JB
Jessica B.
Illinois
Buick Rainier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Jessica said that they were really helpful. No one else could find the problem. They did a good job figuring it out for her.
This review was collected via phone interview by Customer Research Inc.

MT
Melissa T.
Roscoe, IL
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2019 Category: Service
Melissa said the business was really good.
This review was collected via phone interview by Customer Research Inc.