ReScore Reviews™ (16)

ReScore
Overall Rating 4.8124981/5Overall Rating 4.8124981/5Overall Rating 4.8124981/5Overall Rating 4.8124981/5rating 4.8124981
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 6 months ago
Verified Customer on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place to do business!"
I would recommend Carousel Hyundai to a friend
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 06/08/2017 08:24 AM
John S. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"None"
None
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 05/31/2017
Service Type: Maintenance
Review Created: 06/06/2017 04:31 PM
Hugh M. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and timely"
Scheduled service completed quick and professional
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 06/02/2017
Service Type: Maintenance
Review Created: 06/06/2017 01:12 PM
Richard G. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very easy to work with"
Work always done well
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 06/02/2017
Service Type: Maintenance
Review Created: 06/06/2017 12:37 PM
Carl W. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
A dead battery was solved in less than an hour. They made my appointment immediately. Thanks all!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/01/2017
Service Type: Maintenance
Review Created: 06/06/2017 12:37 PM
Stephanie M. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Fast!"
I have never had a bad experience here! Always quick and friendly.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/02/2017
Service Type: Maintenance
Review Created: 06/06/2017 12:02 PM
Leslie B. on 06/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"its people!"
I always get prompt and courteous service. Thanks!
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 05/25/2017
Service Type: Repair
Review Created: 06/05/2017 12:34 PM
Michael J B., Service Manager at Carousel Hyundai responded on 06/05/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Marc A. on 06/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Minor Services down quicklyish and inexpensively"
Although I don't know why the owners manual didn't include the information on the bulbs needed and on how to remove them to replace when they burnt out, Carousel Service department did replace the bulb within a hour and at a fair cost for the service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 05/26/2017
Service Type: Maintenance
Review Created: 06/04/2017 10:10 AM
Michael J B., Service Manager at Carousel Hyundai responded on 06/05/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Anthony D. on 06/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exemplary Service "
Always prompt, complete and profession service.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 05/30/2017
Service Type: Repair
Review Created: 06/02/2017 11:55 AM
Michael J B., Service Manager at Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Harlene B. on 06/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"honesty, friendliness, expertise"
i know the work will be done expertly and I wont be cheated.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/04/2017
Service Type: Repair
Review Created: 06/02/2017 06:41 AM
Michael J B., Service Manager at Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Barbara H. on 06/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service"
Have had positive experience every time I had to bring my car in for service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/25/2017
Service Type: Repair
Review Created: 06/02/2017 04:34 AM
Michael J B., Service Manager at Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Lynn W. on 06/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and Efficient"
So far so good with the service from Carousel Hyundai.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 05/23/2017
Service Type: Maintenance
Review Created: 06/01/2017 04:41 PM
Michael J B., Service Manager at Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Mark P. on 06/01/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Thieves Selling Cars"
I love my Hyundai. Probably the best car I've purchased. But I only purchased it because of the "great" warranty that came with it. Bumper to bumper! Or so they say... The warranty only covers the car if it spontaneously combusts essentially. My car was not even two years old when the air conditioning stopped working. The people who SOLD me the warranty now tell me it's going to cost half a grand to fix a car with less than 25k miles on it. These are dishonest people and while I respect Hyundai as a great producer of automobiles, the staff of Carousel Hyundai needs to be more careful about their sales tactics or they will continue to lose customers.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 05/26/2017
Service Type: Maintenance
Review Created: 06/01/2017 09:22 AM
Michael J B., Service Manager at Carousel Hyundai responded on 06/02/2017

The warranties are typically very good. They cover a lot of components on the vehicle against defects and premature failure. However the warranty does not cover damage from accidents or road debris. Unfortunately these types of things are not the fault of the car or component but an outside force damaging the vehicle or component. Similiar to any damage from a vehicle accident the warranty would not cover these type of repairs. If the leak had been from a defect in materials or premature failure the warranty would have covered the repair. I am sorry about any confusion as to warranty coverage but again it does not cover damage. Your insurance company may since was caused by road debris and may be worth looking into.

Mike Bistline
Service Manager
610-399-3100 ext 27
Ashley W. on 05/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff and the service.."
Everyone was friendly and my car was fixed before the end of the business day.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 05/25/2017
Service Type: Maintenance
Review Created: 05/30/2017 08:05 PM
Michael J B., Service Manager at Carousel Hyundai responded on 06/01/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Verified Customer on 05/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Carousel -"
Good product and nice sales team.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 05/22/2017
Service Type: Maintenance
Review Created: 05/30/2017 09:13 AM
Michael J B., Service Manager at Carousel Hyundai responded on 05/30/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Verified Customer on 05/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"😊"
😊
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 05/23/2017
Service Type: Repair
Review Created: 05/29/2017 05:32 PM
Michael J B., Service Manager at Carousel Hyundai responded on 05/30/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Verified Customer on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and professional service."
I find this dealer meets my expectations for ease in making appointments and quality service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 05/22/2017
Service Type: Repair
Review Created: 05/26/2017 02:15 PM
Michael J B., Service Manager at Carousel Hyundai responded on 05/30/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Verified Customer on 05/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
yes
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 05/22/2017
Service Type: Maintenance
Review Created: 05/25/2017 01:07 PM
Michael J B., Service Manager at Carousel Hyundai responded on 05/25/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Mitchell I. on 05/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very reliable!"
Very competent service department. I always feel comfortable that everything was handled well.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/25/2017 12:45 PM
Michael J B., Service Manager at Carousel Hyundai responded on 05/25/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
Verified Customer on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty program nice staff."
Great staff on time efficient
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 05/19/2017
Service Type: Repair
Review Created: 05/24/2017 04:58 PM
Michael J B., Service Manager at Carousel Hyundai responded on 05/25/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27
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