Overview

Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

654 Reviews

ReScore Reviews™ (16)

ReScore
Overall Rating 4.8124981/5Overall Rating 4.8124981/5Overall Rating 4.8124981/5Overall Rating 4.8124981/5rating 4.8124981
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review over 1 year ago

Reviews


Verified Customer
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2017 Category: Service
Great place to do business!
I would recommend Carousel Hyundai to a friend

JS
John S.
Exton, PA
2015 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017 Category: Service
None
None

HM
Hugh M.
West Chester, PA
2011 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017 Category: Service
Professional and timely
Scheduled service completed quick and professional

RG
Richard G.
West Chester, PA
2010 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017 Category: Service
Very easy to work with
Work always done well

CW
Carl W.
Malvern, PA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017 Category: Service
Quick service
A dead battery was solved in less than an hour. They made my appointment immediately. Thanks all!

SM
Stephanie M.
Swarthmore, PA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2017 Category: Service
Friendly and Fast!
I have never had a bad experience here! Always quick and friendly.

LB
Leslie B.
2013 Hyundai Genesis Co
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2017 Category: Service
its people!
I always get prompt and courteous service. Thanks!
Michael J B., Service Manager from Carousel Hyundai responded on 06/05/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

MA
Marc A.
West Chester, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2017 Category: Service
Minor Services down quicklyish and inexpensively
Although I don't know why the owners manual didn't include the information on the bulbs needed and on how to remove them to replace when they burnt out, Carousel Service department did replace the bulb within a hour and at a fair cost for the service.
Michael J B., Service Manager from Carousel Hyundai responded on 06/05/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

AD
Anthony D.
Newtown Square, PA
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017 Category: Service
Exemplary Service
Always prompt, complete and profession service.
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

HB
Harlene B.
Fort Lauderdale, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017 Category: Service
honesty, friendliness, expertise
i know the work will be done expertly and I wont be cheated.
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

BH
Barbara H.
Wilmington, DE
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2017 Category: Service
Timely service
Have had positive experience every time I had to bring my car in for service.
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

LW
Lynn W.
Lansdowne, PA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2017 Category: Service
Fast and Efficient
So far so good with the service from Carousel Hyundai.
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

MP
Mark P.
Shavertown, PA
2015 Hyundai Tucson
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/01/2017 Category: Service
Thieves Selling Cars
I love my Hyundai. Probably the best car I've purchased. But I only purchased it because of the "great" warranty that came with it. Bumper to bumper! Or so they say... The warranty only covers the car if it spontaneously combusts essentially. My car was not even two years old when the air conditioning stopped working. The people who SOLD me the warranty now tell me it's going to cost half a grand to fix a car with less than 25k miles on it. These are dishonest people and while I respect Hyundai as a great producer of automobiles, the staff of Carousel Hyundai needs to be more careful about their sales tactics or they will continue to lose customers.
Michael J B., Service Manager from Carousel Hyundai responded on 06/02/2017

The warranties are typically very good. They cover a lot of components on the vehicle against defects and premature failure. However the warranty does not cover damage from accidents or road debris. Unfortunately these types of things are not the fault of the car or component but an outside force damaging the vehicle or component. Similiar to any damage from a vehicle accident the warranty would not cover these type of repairs. If the leak had been from a defect in materials or premature failure the warranty would have covered the repair. I am sorry about any confusion as to warranty coverage but again it does not cover damage. Your insurance company may since was caused by road debris and may be worth looking into.

Mike Bistline
Service Manager
610-399-3100 ext 27

AW
Ashley W.
Wilmington, DE
2014 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
The staff and the service..
Everyone was friendly and my car was fixed before the end of the business day.
Michael J B., Service Manager from Carousel Hyundai responded on 06/01/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

Verified Customer
West Chester, PA
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
Carousel -
Good product and nice sales team.
Michael J B., Service Manager from Carousel Hyundai responded on 05/30/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

Verified Customer
Boothwyn, PA
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2017 Category: Service
😊
😊
Michael J B., Service Manager from Carousel Hyundai responded on 05/30/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

Verified Customer
West Chester, PA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017 Category: Service
Courteous and professional service.
I find this dealer meets my expectations for ease in making appointments and quality service.
Michael J B., Service Manager from Carousel Hyundai responded on 05/30/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

Verified Customer
West Chester, PA
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2017 Category: Service
oil change
yes
Michael J B., Service Manager from Carousel Hyundai responded on 05/25/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

MI
Mitchell I.
Chadds Ford, PA
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2017 Category: Service
Very reliable!
Very competent service department. I always feel comfortable that everything was handled well.
Michael J B., Service Manager from Carousel Hyundai responded on 05/25/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27

Verified Customer
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2017 Category: Service
Warranty program nice staff.
Great staff on time efficient
Michael J B., Service Manager from Carousel Hyundai responded on 05/25/2017

Thank you very much!

Mike Bistline
Service Manager
610-399-3100 ext 27