CARSTAR Collision Clinic Bellevue

Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

63 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


GM
Greg M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Greg said he was very satisfied with the repair.
This review was collected via phone interview by Customer Research Inc.

GM
Gwen M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Collision
Gwen said the customer service at this business was excellent. Her vehicle was delayed 2 days because additional damage was found.
This review was collected via phone interview by Customer Research Inc.

MJ
Michael J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Collision
Michael said they did an excellent job. He really appreciates the effort of the whole team. They treated him really well. The rental was setup for him and they worked everything out with his insurance, so it was a hands-off experience for him, which he appreciates. The vehicle was ready early. Their communication was excellent.
This review was collected via phone interview by Customer Research Inc.

RR
Rick R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Collision
Rick said the repair process went well. Communication was good . The time line was good . The vehicle was completed 3 days early.
This review was collected via phone interview by Customer Research Inc.

AL
Adam L.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Collision
Spoke with Jamie. She said she is satisfied with the work and communication. They finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GP
Gary P.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2019 Category: Collision
Gary chose not to elaborate on his satisfaction with his overall experience.
This review was collected via phone interview by Customer Research Inc.

AC
Alina C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Collision
Alina said the staff explained everything and there were no problems.
This review was collected via phone interview by Customer Research Inc.

DJ
Derek J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Collision
Derek said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

DN
Douglas N.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Collision
Douglas said that everything was done perfectly.
This review was collected via phone interview by Customer Research Inc.

JJ
Julia J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Collision
Julia said the repair was completed in a timely manner and was better than expected. She did not receive a repair update until the end of the repair.
This review was collected via phone interview by Customer Research Inc.

EG
Emily G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Collision
Emily said her vehicle looks great and she had no issues with this business.
This review was collected via phone interview by Customer Research Inc.

WT
Wesley T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Collision
Wesley said this business went beyond his expectations. He did experience a flat tire right after the repair. They drove to him to repair his tire. Amazing customer service was provided and his vehicle looks new. It was great. There was a minor delay ordering parts, but that was on the suppliers end and caused a one week delay. It was no problem. Molly kept in touch through the entire process. It was great, they are on top of their game in regard to that . The estimate spot on. He was very satisfied with the personnel. Their location is convenient.
This review was collected via phone interview by Customer Research Inc.

EB
Erika B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Collision
Erika said the staff was very polite, honest and accommodating.
This review was collected via phone interview by Customer Research Inc.

YF
Yasmin F.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Collision
Yasmin said she requested a specific cleanup to do after the repair and the staff did it. They also cleaned the vehicle from the inside out and the repair was done before it was scheduled to be completed.
This review was collected via phone interview by Customer Research Inc.

WC
William C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Collision
William said the staff kept him up to date, they were quick, and they gave him no hassle.
This review was collected via phone interview by Customer Research Inc.

KR
Kay R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Collision
Kay said the business was efficient. They provided timely repairs and were very informative about the vehicle.
This review was collected via phone interview by Customer Research Inc.

DD
David D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Collision
David said he was happy with the customer service at this business. He was happy with the timing of the repair and the pricing. He was happy with every thing.
This review was collected via phone interview by Customer Research Inc.

DE
Denise E.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Collision
Denise said the business kept her up to date on when her vehicle would be ready. She stated that she is very grateful and the staff are a wonderful group of people to work with.
This review was collected via phone interview by Customer Research Inc.

LD
Luke D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Collision
Luke said the staff was very nice. They did a wonderful job and everything was beautiful.
This review was collected via phone interview by Customer Research Inc.

SC
Susan C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Collision
Susan said the business took care of the work professionally and made her experience easy.
This review was collected via phone interview by Customer Research Inc.