CARSTAR Collision Clinic Bellevue

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(71 Reviews)

99% Would Recommend
Latest Review 8 months ago

Reviews


KS
Keri S.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2019 Category: Collision
Keri said the business is great.

PC
Pablo C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019 Category: Collision
Pablo said that everything from the beginning to the end was great at this facility. The business kept him updated throughout the repair process, was up front and honest. His vehicle's delivery was delayed because of his insurance but the facility kept in contact with him. He stated that he really appreciated that the staff streamlined everything with the rental vehicle including extending his rental due to the delay. He said he felt that the staff is very customer focused and that they coordinated everything to make it easy on the customer. This facility resolved another problem with his vehicle that was not correctly repaired at another facility. He believes that this additional repair was part of the reason for the insurance delay. He really appreciated that the business gave him a key chain, touch up paint and flower vase for being a customer and that sent the service over the top in excellence. He added that he wanted to let them know to keep it up.

WB
William B.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019 Category: Collision
William said they were fairly quick and the cost was lower than the estimate. He said there was a 1 day delay, due to a wait for the windshield.

RB
Robert B.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/19/2019 Category: Collision
Robert said the work went a little longer than he expected but they kept him well informed.

BS
Brad S.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019 Category: Collision
Brad said he likes the quality repair the business provided. They were great.

AR
Alec R.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019 Category: Collision
Alec said the staff has been on schedule. They're pleasant, respectful in the office and the work was has been impeccable. If he needs them again he'll definitely go back.

CH
Clare H.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019 Category: Collision
Clare said she went to the Seattle location for the work. She was a previous customer. The repair was over the top good. The staff went above and beyond to find a part that was outside of the authorized damage repair. They called all over the county to find the part that was needed. John, the estimator, provided good customer service. She received white glove treatment. The vehicle was returned in a clean condition with flowers placed on the seat. The staff did an incredible job

SE
Stan E.
Bellevue, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/17/2019
No customer service on line
8 days my car has been with them. No update on my car at all. I’ve sent emails asking for an update. Not one reply, not one comment. Customer service sucks carstar of Bellevue!

GM
Greg M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019 Category: Collision
Greg said he was very satisfied with the repair.

GM
Gwen M.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019 Category: Collision
Gwen said the customer service at this business was excellent. Her vehicle was delayed 2 days because additional damage was found.

MJ
Michael J.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019 Category: Collision
Michael said they did an excellent job. He really appreciates the effort of the whole team. They treated him really well. The rental was setup for him and they worked everything out with his insurance, so it was a hands-off experience for him, which he appreciates. The vehicle was ready early. Their communication was excellent.

RR
Rick R.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019 Category: Collision
Rick said the repair process went well. Communication was good . The time line was good . The vehicle was completed 3 days early.

AL
Adam L.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2019 Category: Collision
Spoke with Jamie. She said she is satisfied with the work and communication. They finished in a timely manner.

GP
Gary P.
Washington
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/09/2019 Category: Collision
Gary chose not to elaborate on his satisfaction with his overall experience.

AC
Alina C.
Washington
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2018 Category: Collision
Alina said the staff explained everything and there were no problems.