Cascade Collision Repair - Orem

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

955 Reviews

99% Would Recommend
Latest Review about 1 month ago

Reviews


MS
Matt S.
Utah
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/12/2018 Category: Collision
Matt said he had to go back to this business. Something was rubbing on his tire from when they fixed his bumper. He took his vehicle back and they fixed it , but it was still rubbing. He took it back again and it is still rubbing so he will go to another facility to get it repaired. The customer service was really nice, the body work is fine. He was not satisfied with the paint because they had to paint it over. They left clamp marks and bubble marks that bothered him. They were huge bubble marks on the bumper and the paint match was not good. His vehicle ready when promised but it had all those problems.
This review was collected via phone interview by Customer Research Inc.

KW
Katelyn W.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Collision
Katelyn said the business was a good experience and she heard about them on the internet.
This review was collected via phone interview by Customer Research Inc.

TR
Tyler R.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Collision
Tyler said the service was fast and efficient.
This review was collected via phone interview by Customer Research Inc.

JM
Jalen M.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Collision
Jalen said the staff members kept her informed and were helpful. They were honest about the pricing and the time it would take to complete the repair.
This review was collected via phone interview by Customer Research Inc.

AS
Alicia S.
Utah
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/08/2018 Category: Collision
Alicia said overall she was very pleased with the staff. However, she said Josh did not do what he was told to do by the insurance. She said he was dismissive and also rude. She said he did not fix the scratches and he only buffed the vehicle.
This review was collected via phone interview by Customer Research Inc.

AW
Alisha W.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Collision
Alisha said the business handled the repair well, and they got it done quickly.
This review was collected via phone interview by Customer Research Inc.

LF
Leilani F.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Collision
Leilani said the customer service was great and the repairs were done spotlessly.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Collision
Mike said the staff did what they said they would do and it was really good,
This review was collected via phone interview by Customer Research Inc.

BW
Brad W.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Collision
Brad said the staff did what they said they would do on time and communicated well.
This review was collected via phone interview by Customer Research Inc.

RJ
Ryan J.
Utah
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018 Category: Collision
Ryan said the service at this business was really good.
This review was collected via phone interview by Customer Research Inc.

MS
Mapp S.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Collision
Mapp said this facility's staff keep her informed on the process and on how things are going. Her vehicle was finished late, by 10 days, due to parts not arriving on time.
This review was collected via phone interview by Customer Research Inc.

JW
Jed W.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Collision
Jed said this business did a really good job. They kept him informed with the progress of his vehicle. He was happy with the results.
This review was collected via phone interview by Customer Research Inc.

IE
Isaac E.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Collision
Issac said this business was phenomenal. He liked the constant updates and follow up. They were courteous and kept in contact with him. They were under promised and they over delivered. He was all around pleased. They were great.
This review was collected via phone interview by Customer Research Inc.

MB
Michelle B.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Collision
Michelle said everything was done as expected, in a timely fashion. She found this business online.
This review was collected via phone interview by Customer Research Inc.

RT
Randy T.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Randy said this business fixed things how they should be fixed. They did an excellent job. He could not ask for better service.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Mike said the business did a great job. They finished on time and at the price quoted. The staff were friendly and professional. He stated that the facility was nice inside and out.
This review was collected via phone interview by Customer Research Inc.

CB
Christopher B.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Christopher said that the business did everything he asked them to do.
This review was collected via phone interview by Customer Research Inc.

KC
Katherine C.
Utah
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018 Category: Collision
Katherine said the work turned out excellent which she really appreciated. The time was just a little off. She's not sure why she had to wait over the weekend.
This review was collected via phone interview by Customer Research Inc.

LW
Luanna W.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Collision
Luanna said she is very satisfied with this business. The service was quick. They kept her informed throughout the process and did a great job. The work was done well.
This review was collected via phone interview by Customer Research Inc.

KA
Kimberly A.
Utah
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Collision
Kimberly said this business was really fast, and got everything done quickly.
This review was collected via phone interview by Customer Research Inc.

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