Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

986 Reviews

98% Would Recommend
Latest Review about 15 hours ago

Reviews


JL
JOYCE L.
Stockton, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Quick in and out.
Very good customer service and service.
jack M. from Castro Valley Union 76 responded on 09/09/2018

Thanks for your business


DD
Dionte D.
Castro Valley, CA
INFINITI Q50
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2018 Category: Service
Dionte said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 09/07/2018

Thank you for your business


JH
JAMES H.
Castro Valley, CA
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Last honest station
Jack & Jay always treat me as family & interact with their customers the same way.
They are honest which is unusual in today's
service businesses . JCHmd
jack M. from Castro Valley Union 76 responded on 09/05/2018

Thank you for your kind words
Jack


TW
TONI W.
Castro Valley, CA
Ford RV Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Trusted mechanic and smog station
A friend who is a mechanic recommended them. I am so pleased to have a repair shop in town that I trust to take my vehicles. My friends take their cars there too.
jack M. from Castro Valley Union 76 responded on 09/05/2018

Thank you for your business we appreciate it.
Jack


KM
KERRY M.
Castro Valley, CA
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2018
Smog Cert
Fast and efficient

BF
BRAD F.
Castro Valley, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
Professional and prompt.
We've been going there for several years, each time they do a great job. We'll keep coming back.

JS
Jane S.
San Lorenzo, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Jane said the employees were really nice. They provided trustworthy service. They provided good service.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 08/30/2018

Thank you for your business we appreciate the work.


JM
James M.
Castro Valley, CA
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
James said that the employee who worked with him was very kind and made everything so easy. He was very helpful and provided great customer service .
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 08/25/2018

Thanks for business we appreciate it


OG
Oscar G.
Oakland, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Oscar said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 08/20/2018

Thank you for your business


RF
Rika F.
Richmond, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Rika said the staff were really nice. He didn't get his vehicle serviced there but Jack helped him out.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 08/20/2018

Thanks for your kind words


SS
Steve S.
Castro Valley, CA
Toyota Pickup
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Steve said his experience with this business was average, but he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 08/16/2018

Thank you for your business we appreciate it.


KM
Karen M.
Castro Valley, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Great service
Jack and his son are always welcoming. I take my Saturn sky in for smogging without an appt. and they take me in every time without question.

SS
Simone S.
Castro Valley, CA
Saturn VUE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Simone said she really liked the staff at this facility. They are very nice. They kept her updated but she stated she felt it was their job to talk to the insurance company, and she had to do it.
This review was collected via phone interview by Customer Research Inc.

LF
Luca F.
Redwood City, CA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Luca said that the place is really good, they have exceptional service and they are quick. They always do good jobs in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DM
Donna M.
Castro Valley, CA
Chevrolet Monte Carlo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Donna said the staff is polite, nice, and she is always pleased with the service she receives. She likes the car wash especially.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 08/07/2018

Thanks Donna we appreciate the business


Verified Customer
San Leandro, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Owner of vehicle
They always get to the issue timely! The son always takes care of business!
jack M. from Castro Valley Union 76 responded on 07/30/2018

Thank you for your business we all appreciate it here in Castro Valley 76


SR
Shannon R.
Castro Valley, CA
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Shannon said the staff were happy and friendly. The son explained the problem to her very well. She appreciates not being taken advantage of.
This review was collected via phone interview by Customer Research Inc.

BC
Bernalda C.
Castro Valley, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Bernalda said the business employees were really nice and honest.
This review was collected via phone interview by Customer Research Inc.

TG
Tamra G.
Castro Valley, CA
Acura MDX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2018 Category: Service
Tamra said she is a bit concerned about the potential services she was told her vehicle might need. She would have preferred to hear about the possible issues before her service was done, instead of after.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/25/2018

So sorry to hear your concern, unfortunately if you keep driving your car for almost a year with check engine light on, more failure will occur in the vehicle, we just informed you that other failure will occur due to negligance of drivng with check eng lite on.


JI
John I.
San Leandro, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Spoke with Caroline. She said the business's services are great. They answered her questions, they were nice, personable, and the whole experience was good.
This review was collected via phone interview by Customer Research Inc.
jack M. from Castro Valley Union 76 responded on 07/25/2018

Thanks for kind words, we all appreciate the business