ReScore Reviews™ (1)
Several months ago I developed an oil leak from the drain plug. It seems that the heavy handed techs at cats like to crank down on the oil drain bolt to the point it was near rounded, and who knows if they ever changed the washer each time (the one I took off was seriously distorted). After buying a few extra washers and a new plug I was able to thread through with just a little resistance (I needed to use a wrench in the last several turns to power it through since there was an updated plug that was longer than my oem one). With the plug and washer leak was fixed... or so I thought.
Today I changed my oil and all was well when I removed my plug but after cleaning it off there were 2 complete revolutions of threads from the pan on the plug itself. Long story short I pulled 1.5 more threads out of the pan so its shot, leaving me with a hefty bill to replace the pan (upon speaking with them previously they offered to sleeve the threads at MY cost because their techs dont do anything wrong).
Never in the 20 years of owning vehicles and servicing others have I ever stripped an oil pan plug. I don't even know how this is possibly with the use of either a torque wrench or a light hand. My wife has gone in there and has walked out with several, multi thousand dollar invoices. After reviewing them a good amount was valid but they decide to say that some known good parts were bad and had to be replaced.
Be careful, its hit or miss with this place, and it hurts to say that because this was the first place I trusted with any of my cars. Ever
Thanks Syed for coming to CATS and welcome to our family!
Thank you Lisa for coming to CATS and you can count on us!
Thanks for using CATS for your service Tom!
Myra, I looked at quote and parts needed. both lines from the dealer and labor which was 3.8 hours which included .2 to install fuel filter. The dealer stocks these lines because to attempt to cut and repair them leads to leaks. I can show you in the computer that 3.8 hours is correct. Not sure where 1.2 came from unless they were going to shorcut?
Thanks for coming back Jim!
Thanks for coming to CATS and our cat BONES likes our customers too! He is like having a dog in a cats body. Thanks for the wonderful survey!
Thanks for coming to CATS for your service needs!
Thanks and thanks for coming to CATS!
Thanks Jerry for coming to CATS and we try hard to get our customers in and out. Thanks again for coming to CATS!
Thanks Alejandro and thanks for choosing CATS!
Thank you Bogdan for coming to CATS! I am glad your experience was good!
Thats the goal we have here. Thanks for coming back to CATS!
Thanks Mr Rodia for coming to CATS and yes we will get creative if we have too. Its your car and your money. We will work to get the deal done. Thanks again for coming to CATS!
Thanks Bernadette for being our customer and coming to CATS!