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Charles Automotive & Tire

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(150 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average

Business Details

About

Serving Montgomery County Since 1976. Serving Montgomery County Since 1976.

Categories
Auto Repair, Tire Sales and Repair, Auto Maintenance
Contact
(301) 468-8899

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* No Time Zone provided
12122 Nebel St Rockville, MD 20852
Charles Automotive & Tire's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(150 Reviews)

CS
gravatar
Candy S.
Rockville, MD
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/17/2020
Liars & thieves
We took our car for oil change and Charles Automotive shop refused to change oil not unless we pay $90 !.
Charles Automotive shop refused to accept Group on oil change that was pre paid claiming that was oil change is not for our car oil type.
We contacted The car dealer to tell them they car use the type of oil for our car & Jim Clark refused to talk to dealership or providing service with group on coupon that we already paid for.
Jim Clark in addition threatened the customers and refused to show the oil type that this mechanic shop is using .
This oil change shop will not honor their own coupons sold with group on and the group on is just a front for stirring people into the shop then get more money in top of Groupon coupons that they have sold which is usually is invalidated by their standards .
Not Recommended
Gary M., Owner from Charles Automotive & Tire responded on 02/17/2020 01:58 PM

Candy,

Thank you for the review.  I'm sorry we could not honor the Groupon offer you presented us today.  We offered two oil change options on Groupon.  One offer was for a semi-synthetic oil change and the other for a synthetic oil change.  You purchased a semi-synthetic oil change package from Groupon.  Your 2016 Honda HR-V uses synthetic 0W-20 engine oil.  We can not install an correct engine oil in any vehicle due to the liability that would create.  We would be happy to perform the oil change with the correct oil for an additional fee.  Please let me know if this is something you would like us to do.
Thank you again for your input,

Gary Mendelson
Owner
301-468-8899
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