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I Took my car (I am the original owner and had the car for FOUR years and have performed all services in accordance to the manufactures recommendation) to this shop for semi-syntactic oil change I had purchased through Groupon. I had made an appointment, in detail had explained to the shop manager Jim Clark, what kind of car it was and that I needed semi-syntactic oil Chang which he did object to. My drive there and back is short of 40 miles and one hour drive !!!!
About 10 minutes after I left the shop, Jim Clark called me to say that my car can ONLY use full-syntactic oil. I told him that I had changed oil for the past four years and the its in accordance with the Honda dealership. He said NO- the owner had said No and that only full-synthetic must be used. I called Honda dealership service dept and I got the name of the service consultant (Orlando- Rockville) and then went to the shop. I told jim Clark that I can sign a waiver so they do semi-s oil change for me- He said owner will not do that. Told Jim to call the owner and let me talk to him on the phone. He said NO, I make the decisions. I started to dial the Honda dealership service dep. again and told Jim Clark that we are going to do a conference call or I will put the Honda service manager on the speaker and we can ask him if my car qualifies for semi-syntactic oil change or not. Jim said NO and that he will not talk to them because it is not necessary !! He said, call Groupon and get your money back!
I told him, that I had come a long way and needed to complete the task so how much would it be to get full synthetic oil change and to get me out of here. He said pay $90 (I had paid $20 for semi-syntactic).
Now, I had no doubt that this was "absolutely a scam and a bait and switch" work to rip off a customer who has already taken the time to be there!!
Next, We calmly asked Jim if the 0-20 type oil they use states on the bottle any recommendation. Jim began to raise his voice very loudly , started to yell and scream at us in a threatening way for us to get the hell out of the shop because he will not do the oil change no matter what !! The fact that the shop was almost empty of customers with previous unfavorable feedback's should have set an alarm.
If Groupon continues to allow bad clients like Charles Automotive and Tire in Rockville MD for sake of a few bucks continue to do business through Gropon, that they are no better than this scammers.
RUN...........................RUN anywhere you see name of this shop, the shop manager Jim Clark and or the owner Garry Mandelson if he does not fire Jim immediately.