11/24/2017 Category: Service
Tara said the business did a diagnostic on her vehicle. They charged her but they were unable to find and fix the problem.
This review was collected via phone interview by Customer Research Inc.
Jeep Grand Cherokee
2004 Jeep Grand Cherokee
I brought my Jeep Grand Cherokee into Charleston Auto Repair to get specifically the play in the wheel removed. That was my request. Charleston Auto Repair kept my vehicle over the weekend due to a stated difficulty in removing and replacing a steering part. As a part of the repair of the play in the wheel the facility suggested that I replace many parts including steering gear upper and lower ball joints both struts and both shocks. I approved the installation removal and repair and adjustment of all parts and all procedures recommended by Charleston Auto Repair. I was also told to get my front end aligned which I did the 13th of June the day after I received it from Charleston Auto Repair at Tread Quarters. I was told not to judge the vehicles repairs until after the front end alignment. when all was done at Charleston Auto Repair I was charged a grand total of $2,199.89 and just over $100 for the front end alignment at Tread Quarters at the end of this there was absolutely no difference in the play in the wheel in my vehicle period I have spent now approximately $2,300 to absolutely no effect period I would like to know how Charleston Auto Repair would like for me to deal with this situation. I recommend that they actually make the adjustment /repair and charge me nothing for it. If they aren't unable to do it at this facility I recommend they return my money so that I can have this done at a dealership. contact me Gary Becker 843 670 zero one one one